All Posts Tagged Tag: ‘Comcast’

Comcast Is Testing a Tracking Tool That Lets You Know Exactly When Your Technician Is Coming

Comcast, the most-hated company in the nation’s most-hated industry, says it wants to be more specific about when its servicepeople are actually going to arrive at your house. In a corporate blog post titled Your Time Is Valuable; We Don’t Want To Waste It, Comcast’s SVP of customer Experience Charlie Herrin says that “you have things to do … waiting …

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Americans Still Hate Cable Companies More Than Everything

YouGov recently asked 9,000 people a simple question about 1,200 different brands in 43 different sectors – Are you a satisfied customer? They then used the responses to rank each industry in terms of average satisfaction score. Guess which industry came in dead last? If you said the erectile dysfunction industry, well, you need to get a better boner pill. …

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Comcast/Time Warner Cable Merger Gets Thumbs Up from Shareholders

The shareholders of two of the most-hated companies in America have approved their merger. According to Bloomberg, “more than 99 percent of shares were voted in favor of the deal” to sell Time Warner Cable to Comcast. On Thursday Comcast’s shareholders, by the same nearly 100 percent margin, approved the deal. That means all that’s left in the way of …

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Netflix to FCC: Say No to Comcast / Time Warner Cable Merger

Netflix, clearly unhappy with the proposed Comcast/Time Warner Cable merger from the outset, has finally made their concerns official with a petition to the Federal Communications Commission. In a just-filed Petition to Deny, Netflix argues that the entity formed by the merger would “have the incentive and ability – through access fees charged at interconnection points and by other means …

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Comcast & Time Warner Cable Pass Time Awaiting Merger Approval by Helping Give Award to FCC Commissioner

Do you pay a lot for cable and internet? Neat, me too. Check this out. You’ve probably never heard of it, but The Walter Kaitz Foundation is a decades-old non-profit organization with the stated mission of promoting diversity in the cable telecommunications industry. Every September, the Walter Kaitz Foundation holds a dinner in New York City called the Kaitz Dinner. …

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Comcast Is On A Roll With This Customer Service Thing

Earlier this year, Comcast took control of FEARnet, a popular channel and website among horror enthusiasts, and this week, shut both down, and let go of the people that operated them. Even the farewell note they posted on the site is gone, because, well, the site is gone. I mean, really? They couldn’t have even kept a landing page up …

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Comcast Customer Pulls Gun on Repair Man

In ooooh-she-mad news, A 48-year-old Bernalillo County, New Mexico woman has been charged with aggravated assault with a deadly weapon after she pulled a handgun on a Comcast employee. Gloria Baca-Lucero was arrested after demanding that a Comcast service rep leave her property – the I’ve got a gun type of demanding. Here’s the best thing about the whole story …

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Comcast: Nightmare Rep ‘Did What We Paid Him to Do’

In an ideal world, canceling cable would go something like this… Hello, my name is Bob Willis and I’d like to cancel my cable services. / Ok, Bob. Have a nice day. / You too, completely helpful and non-confrontational customer service representative. Of course, we don’t live in this world. Instead, we all live in a depressing hellscape where canceling …

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Comcast Call: Customer Records Abuse from Rep

Ryan Block and his wife Veronica Belmont were moving. They called up Comcast Cable to tell them so and ask to have their service disconnected. The rep asked Veronica if she would like to simply have service moved to the new address. Veronica declined; they already had new service elsewhere. That’s when things turned ugly. The Comcast rep began to …

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Canceling Cable Is a Hellish Ordeal, Exhibit A

You want to know how a company earns (and I mean really earns) the title of most hated company in America? Well, this is a start. Canceling one’s cable services is a nightmare, and most everyone who’s ever tried is all too familiar with the ‘customer retention agent’ and their incessant attempts to keep you hooked. “So! Last week my …

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Comcast Wants to Put Its Logo Atop 30 Rock in Attempt to Become Black Hole of American Hatred

At 30 Rockefeller plaza stands one of New York City’s most recognizable skyscrapers. Hoisted atop the 70-story home of NBC offices and studios sits a giant GE logo. But you’d be more likely to hear the building called ’30 Rock’ or even the ‘RCA Building’ – the former due to its address, of course, and the latter due to its …

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Netflix Updates ISP Speed Index, Says ISP Messages Just A Test

Netflix has released its latest ISP Speed Index data right as ISP speeds are a hot button issue in the industry (even more than usual), particularly as they relate to Netflix. If you hadn’t heard, Netflix was showing Verizon users messages saying, “The Verizon network is crowded right now. Adjusting video for smoother playback.” These appeared as users had issues …

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