If cable companies weren’t so cartoonishly evil, they’d be really, really funny.
Time Warner Cable, in an obvious attempt to show the FCC that they truly belong with Comcast, has gotten in on the name-calling fun.
This is a letter to Esperanza Martinez. It appears Time Warner Cable has spelled her name incorrectly.
Time Warner Cable calls customer "Cunt Martinez" after she reports cable box problem http://t.co/Dk9lXpkaq0
— Pánama Red (@KappNeffect) February 19, 2015
“Dear Cunt Martinez,” it reads. It’s also addressed to one Cunt Martinez.
According to Ars Technica, Martinez reached out to the publication with the letter. She says she never tried to disconnect her service, instead only reported an issue with her cable box.
Of course that’s not the point.
Time Warner has responded, admitting the error but blaming it on a third-party vendor (who’s since been fired).
“We are truly sorry for the disgraceful treatment of Ms. Martinez and have reached out to her to apologize directly. Our investigation showed that this was done by an employee at a third-party vendor. We have terminated our agreement with this vendor and are changing our processes to prevent this from happening again,” said a TWC spokesperson.
Comcast has been in the news recently for a series of similar screwups, like that time they called a customer “Asshole Brown” or that time they called a customer a “Super Bitch”. One can see why the two companies are attracted to each other.
Why the hate, America?
Image via Consumerist, Flickr Creative Commons