Yelp Tells Businesses How To Respond To Reviews

Businesses have a tricky relationship with Yelp. On the one hand, it can be a great way for customers to find a business, and a positive Yelp presence can encourage the customer to actually visit. On the flipside, negative reviews…

Yelp Slaps 51 Businesses With Consumer Alert Warnings

Yelp announced that it has activated a new round of consumer alerts, this time slapping 51 businesses with the alert messages. While the alerts themselves show messages to consumers who stumble upon the Yelp pages of these businesses, the real…

Yelp Wants Users To Speak Up About Nevada Bill

Yelp is encouraging its users around the country, but particularly in Nevada, to let members of the Nevada State Assembly and Governor Brian Sandoval’s office know that they oppose a bill sponsored by casino Mogul Steve Wynn, which the company…

Dealing With An Increasingly Mobile Yelp

Yelp released its Q1 financial results on Wednesday with a 55% revenue increase compared to the same quarter last year, but falling short of analysts’ expectations and sending its stock price down. Still, the company grew its cumulative reviews by…

Apple Watch: Everything Wrong with It, According to Early Reviews

Apple is set to kick off pre-orders and begin in-store tryouts of its new wearable tech, the Apple Watch, on Friday. It’s impossible to know whether the device will take like most Apple products of late and fly off the…

Amazon Sues “Fake Review” Providers

Amazon is taking a legal step to fight fake product reviews. The online retail giant has filed a lawsuit against a California man named Jay Gentile, whom the company identifies as the operator of a handful of sites including buyazonreviews.com,…

Chef Refuses to Negotiate with Rude ‘Yelpers’, Instagram Shames Them Instead

Restauranteurs have a love/hate (mostly hate) relationship with Yelp, a service that has emboldened the entitled diner more than any in recent memory. Not only do chefs and business owners have to worry about customers leaving salty reviews, even if…

Yelp Filter Not Catching Biased Reviews

It may be a new year, but there are still problems with Yelp’s review filter. We’ve been tipped to some research finding reviews featuring promo codes, which would seem to violate Yelp’s guidelines, showing up for Uber and Lyft, as…

Yelp Acquires French Review Site Cityvox

Investors have been concerned about Yelp’s international business, and Yelp seems to be doing everything it can to reverse that. The company announced on Tuesday that it has acquired Cityvox, a French online review site, which specializes in restaurants and…

Business Courts Negative Reviews As Middle Finger To Yelp

You’ve heard the claims before. If reader comments are any indication, many of you have even lived them. They’ve never been proven, but time and time again, small businesses accuse Yelp of “extorting” them by holding positive reviews hostage until…