Five-Star Review? Maybe Not as Amazon Grapples With Fake Reviews Industry

Amazon is grappling with an entire industry aimed at providing fake reviews and gaming the system, according to new research.

Study Finds Consumer-Generated Content Boosts Conversions, Revenue

Bazaarvoice has some new research out looking at how brands and retailers drive business value with consumer-generated content (CGC). This includes reviews, questions and answers, social media posts, pictures, videos, and chat comments. According to the report, brands and retailers…

Google Drops the Google+ From Business Reviews

Google is reportedly no longer requiring users to have Google+ accounts to leave reviews. Given that Google+’s popularity never really caught on, this could open up the door for local businesses to get a lot more reviews on Google for…

Google Gives 3 ‘Best Practices’ For Bloggers Reviewing Free Products

On Friday, Google took to multiple company blogs to lay out a few “best practices” for bloggers and companies when it comes to the ladder giving the former free products, and the former reviewing them. These are to keep you…

Companies Pay Up For Fake Yelp Reviews

New York Attorney General Eric Schneiderman announced settlements with Machinima, Inc. and three other companies in separate investigations regarding the companies’ role in posting fraudulent content on the Internet. This includes fake Yelp reviews. Machinima agrees to pay $50,000 for…

Yelp Discusses Its Local Ad Sales Efforts

Yelp released its financials for Q4 on Monday. With the company’s everlasting battle to debunk “conspiracy theories” about its business practices back in recent headlines, we checked in with what the company had to say on its earnings conference call.…

Yelp Puts ‘Extortion Conspiracy Theory’ Back Into Spotlight

Well, the Yelp “extortion” (or lack thereof) narrative is back in the news. For years, the company has been accused by business owners of burying positive reviews when the owners decline to pay for advertising on Yelp. Yelp has always…

Yelp Shows Users View Counts For Their Reviews

Yelp announced that all users can now see how many people have viewed their reviews for the 90 days prior. This should only encourage people to post more reviews, because people love to see stats about the things they’ve done…

Yelp Reviews Under Government Spotlight

On Tuesday, Yelp and other members of the Consumer Electronics Association, including Zenefits and R Street Institute, briefed Congressional staff, businesses, and advocacy organizations on SLAPPs (Strategic Lawsuits Against Public Participation) and what it calls “chilling impacts” of lawsuits filed…

Yelp Earnings Please Investors

Yelp just released its financial results for Q3, beating Wall Street expectations with revenue of $143.6 million, and earnings per share of $0.03. Net revenue was up 40% year over year. Yelp’s cumulative reviews grew 35% year over year reaching…

Yelp Strips Businesses Deemed ‘Shady’ Of Ratings And Reviews

Yelp is cracking down harder and harder on businesses it considers to be engaging in shady practices. It’s not only slapping more businesses with consumer alert warnings, but it’s slapping many more with a new “reputation warning”. Is Yelp doing…

Yelp Slaps 51 More Businesses With Consumer Alert Warnings

Yelp announced that it has released a new round of 51 consumer alerts, which will be posted on business pages for 90 days. That brings the total for this year so far to 185. In January, Yelp announced a round…

TSA Doesn’t Really Care About Your Yelp Reviews

Earlier this week, Yelp announced a new partnership with the federal government that allows agencies to claim their Yelp pages and respond to reviews. It turns out, however, that the TSA is like nah, screw that. Apparently, the Transportation Security…

Yelp Yanks Carly Fiorina’s TSA Review

Yelp is a place where people can go to bitch about restaurants, local businesses, and more. This week, Yelp became a place where people can go bitch about the government. Yelp recently announced that it had partnered up with the…

Being A Yelp Reviewer Doesn’t Make You A Yelp Employee , Rules Federal Judge

It’s hard to believe that anybody thinks Yelp should pay them for the reviews they write, but some do, and some even banded together in a class action lawsuit against the company to try and seek out wages for reviews…

Yahoo: We’re Still Using Yelp Reviews [Updated]

Update 2: Blumenthal points to another response from Yahoo on reddit: “Thanks for pointing this out! I work for Yahoo, and I’ve reported this to our Yahoo Local team*. They’ll be taking a look at this for sure. Yahoo Local…

Yelp Earnings Disappoint As Chairman Leaves And Company Moves Away From Display Ads

Yelp reported its second quarter earnings on Tuesday with better than expected revenue, but worse than expected profit, sending shares tumbling. But that wasn’t the only news to come out of the company. Yelp also announced the resignation of Max…

Amazon Is Changing How It Shows Reviews And How Ratings Work

Amazon is reportedly changing how it displays customer reviews on product pages in the U.S. It’s using machine learning to figure out which reviews are most helpful to users, and giving those more weight in the algorithm. It’s also putting…

Yelp Tells Businesses How To Respond To Reviews

Businesses have a tricky relationship with Yelp. On the one hand, it can be a great way for customers to find a business, and a positive Yelp presence can encourage the customer to actually visit. On the flipside, negative reviews…

Dealing With An Increasingly Mobile Yelp

Yelp released its Q1 financial results on Wednesday with a 55% revenue increase compared to the same quarter last year, but falling short of analysts’ expectations and sending its stock price down. Still, the company grew its cumulative reviews by…