CustomerExperienceNews

CustomerExperienceNews

For Businesses, Twitter Interaction With Customers Pays Off

Josh Wolford - October 12, 2011

Business

Will iPads Lead to Better Customer Service?

- August 22, 2011

Business

Should Netflix Be Worried About Losing Customers?

Chris Crum - July 24, 2011

CustomerExperienceNews

Comcast Customers to Get HD Skype Video Calls From Their TVs

Chris Crum - June 14, 2011

CustomerExperienceNews

Is Verizon Customer Service The Worst Thing Ever?

Josh Wolford - June 6, 2011

Did Poor Customer Service Doom Dell?

The outsourcing of customer service is a topic of much consternation, silly sitcoms be damned. The horror stories of customer service call centers are to numerous to detail here,...

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Exclusive Interview with Man Who Is Suing Facebook over Customer Support

In terms of the Internet, calling someone a spammer is about the lowest jab a person can give, especially if the accused denies the claims. Dav...

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