CustomerExperienceNews

Groupon is launching a new premium service for its "best customers" called Groupon VIP. Basically it just gives users access to deals early and later after they've expired for ever...

Papa John’s Employee Prints Racial Slur, Hands It To Customer

Famed drag racer Tom McEwen once said, "It doesn't matter what they say about you as long as they spell your name right." I'm not sure Papa John Schnatter agrees. He doesn't wan...

Amazon Wins at Online Customer Service, Everyone Piles On Netflix

Which company has the best online customer service? What about the worst? While the names will not surprise you, the level of satisfaction provided may very well. Findings f...

GoDaddy Experiences Massive SOPA Backlash

So, what's worse? Bad PR due to the perhaps unnecessary killing of a wild elephant or a mass exodu...

For Businesses, Twitter Interaction With Customers Pays Off

For companies, there are plenty of reasons to maintain an active Twitter presence. Once you establish yourself on the network and begin to accumulate followers, you can use it for...

Will iPads Lead to Better Customer Service?

British Airways “revolutionises customer service using iPads,” says a BA press re...

Should Netflix Be Worried About Losing Customers?

During the first half of the year, things were looking really good for Netflix subscribers. The company made announcements like: "Miramax Content Deal," "More MTV Content," "Glee A...

Comcast Customers to Get HD Skype Video Calls From Their TVs

Comcast and Skype have joined forces to bring customers HD video calling on their TVs. The two companies have entered a strategic partnership, which will allow Comcast customers to...

Is Verizon Customer Service The Worst Thing Ever?

To get this out of the way, I am not a disgruntled Verizon customer. I've never been a Verizon customer. This is not a personal vendetta being aired because I had to spend 4 hour...

Dell Responds To Poor Customer Service Bomb

How can you not love the viral power of the Internet? Besides all the silly memes, troll faces, LOL Cats and weird videos, said power is also responsible for creating ripple effec...

Did Poor Customer Service Doom Dell?

The outsourcing of customer service is a topic of much consternation, silly sitcoms be damned. The horror stories of customer service call centers are to numerous to detail here,...

Exclusive Interview with Man Who Is Suing Facebook over Customer Support

In terms of the Internet, calling someone a spammer is about the lowest jab a person can give, especially if the accused denies the claims. Dav...

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