CustomerExperienceNews

Microsoft may be getting into the hardware business with Surface, but the company still has a tight hold over the enterprise market. The company's suite of productivity software is...

The Authentic Poker Experience Comes To iOS

Zynga has become somewhat of a leader in the virtual Poker world with Zynga Poker for iOS. It's still t...

Citrix’s Bytemobile Acquisitions Lands Mobile Carriers as Customers

As we reported earlier, Citrix, a cloud-based specialist, has announced their inte...

Twitter, Facebook Becoming Popular Tools for Customer Service

A new study from Sword Ciboodle, a customer service provider, and thinkJar, a customer service consulting firm, shows that most businesses are incorporating social media sites like...

Amazon Supply Launches For Industrial, Scientific, and Business Customers

Coming just a week after Amazon launched its Amazon Web Services...

Amazon Introduces Supply For Business & Industrial Customers

Amazon.com has just introduced another convenient and affordable supply service, this time for business and industrial customers. The new service, AmazonSupply, features over 500,0...

Apps Can Help You Positively Connect With Customers

People love their apps. Studies show that 70% of mobile users have over ten apps. Some peole h...

Netflix Separates DVD and Streaming Customers

It looks like Netflix might be planning to split their online streaming service and their...

Social Customer Service Becoming More Widely Used

More and more, when a consumer has a problem they are turning to the internet and looking for answers in the avenues of social customer service. If you haven't heard of social cust...

Amazon, Apple Enjoy Some Pretty High Customer Loyalty

People appear to be really happy with Apple's iPad/iPhones/iEverythings while Amazon.com has kept customers plump with satisfaction with Kindle offerings (and the copious amounts o...

Public Utilities Get Smarter And Give-In To Customers

A new report by Pike Re...

Groupon VIP: Would You Pay $30 A Year For A Better Groupon Experience?

Groupon is launching a new premium service for its "best customers" called Groupon VIP. Basically it just gives users access to deals early and later after they've expired for ever...

Papa John’s Employee Prints Racial Slur, Hands It To Customer

Famed drag racer Tom McEwen once said, "It doesn't matter what they say about you as long as they spell your name right." I'm not sure Papa John Schnatter agrees. He doesn't wan...

Amazon Wins at Online Customer Service, Everyone Piles On Netflix

Which company has the best online customer service? What about the worst? While the names will not surprise you, the level of satisfaction provided may very well. Findings f...

GoDaddy Experiences Massive SOPA Backlash

So, what's worse? Bad PR due to the perhaps unnecessary killing of a wild elephant or a mass exodu...

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