CustomerExperienceNews

“We're a platform that helps some of the biggest brands in the world really understand their customers in live time and communicate with them while they're...

The Subscription Economy Is Taking Over The World, Says Gainsight CEO

“What’s happening is that the subscription economy is just taking over the world,” says Gainsight CEO Nick Mehta. It shows up for our consumer lives with N...

Tableau With Salesforce Supercharges Our Organizations, Says Salesforce CEO

“The third cornerstone of digital transformation is the analytics and the visualization and the business intelligence to see everything in your company,” s...

EmployeeXM – The “Coolest” and “Most Sophisticated” Employee Experience Product

"There's a gap between what they think is happening and really what's going on," says Qualtrics CEO & Co-Founder Ryan Smith. "So we said, hey, we're go...

McDonald’s Is Seriously Looking At Offering Vegan Burgers Worldwide

“We've got a vegan burger going in Germany at the moment on a promotional basis,” says McDonald's CEO Steve Easterbrook. “When you look at the whole meat s...

How McDonald’s Is Using Data, Machine Learning, and AI to Accelerate Growth

“Our acquisition of Dynamic Yield has brought us a lot of excitement,” says...

If You Don’t Provide a Great Customer Experience You Won’t Survive, Says Zendesk CEO

“We definitely help companies provide great customer experiences,” says Zendesk CEO Mikkel Svane. “That is the new currency of today. You can have the grea...

We’re Enabling a New Era of Hospitality, Says Toast CEO

“We're enabling what we call this new era of hospitality,” says Toast CEO Chris Comparato. “We're investing heavily in R&D. This is a massive opportuni...

Building the Target of the Future

“We dropped back several years ago and started thinking about building the Target of the future,” says...

SAP CEO: We’re the Fastest Growing Cloud Company In the Enterprise Software Space

“We're the fastest growing cloud company in the enterprise software space,” says SAP CEO Bill McDermo...

Salesforce CEO: Every B2B and B2C Company Is Becoming a B2B2C Company

Salesforce co-CEO Marc Benioff says that every company is becoming a B2B2C company. “Every B2B...

Machine Learning Should Be Used to Deliver Great Brand Experiences, Says PagerDuty CEO

PagerDuty began trading on the New York Stock Exchange for the first time this morning and is now trading at more than 60% above their IPO price of $24. Th...

Younger Consumers Want To Connect Emotionally with Brands, Says PVH CEO

“Especially today, younger consumers want to connect emotionally with brands,” says Manny Chirico, CEO of apparel company PVH, which owns many lifestyle br...

SurveyMonkey CEO: Our Enterprise Business is in Hyper-Growth Mode

Our business on the enterprise side is in hyper-growth mode, says SurveyMonkey CEO Zander Lurie. “We grew our new bookings 80 percent year-over-year,” says...

SAP CEO: We Out-Innovated Everybody

SAP announced the com...

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