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Yahoo Mail Still Frustrates Users A Month After Switch

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Yahoo Mail Still Frustrates Users A Month After Switch
[ Business]

Last month, Yahoo finally killed Yahoo Mail Classic, about six months after launching a major redesign for Yahoo Mail. During most of the first half of the year, users still had the option to use the old version, but starting the week of June 3rd, older versions went away, forcing users to use the redesigned experience.

No big deal right? Companies redesign their products all the time. Usually it’s for the better, and the inevitable complaints from users who don’t like change die down after a short time. Well, this time, the complaints have been fast and steady, and are still going strong over a month after Yahoo made the final switch. A lot of users really just don’t seem to be happy.

Do you use Yahoo Mail? Do you like or dislike the new version? Do you miss Yahoo Mail Classic? Let us know in the comments.

It was quite evident right when Yahoo pulled the plug on Yahoo Mail Classic that some were pretty displeased. We even felt it necessary to write about this back then because there were just so many complaints. An article about this we ran in the WebProNews newsletter still continues to get search traffic on a daily basis, accompanied by more and and more complaints in the comments.

Let’s look at a few examples:

“I loved it now I hate it. I cannot do any of the things I did before the middle of June 2013. When I reply I cannot use the spell ck the bold etc. I cannot edit something to forward it as I could before or just send a reply without all the previous conversations. If it does not get back to normal or better I will be forced to get rid of it which I hate as all my friends and companies have my e mail address. Who ever was the brain that changed something that was working well needs to be fired. Next time ask people if they would like the change. I guess because it is free one cannot complain so my next step is to move on. I hope Yahoo gets the message. AOL seems to be the best next default mail. Also it seems to be one long e mail of all the sent and resent things so if you want to keep some of it guess what you have to keep all of it pics etc.”

“I think the new Yahoo webmail is atrocious, it’s a crime to force people to use such a piece of junk. It’s slow, ignores clicks, seems to repeat clicks and delete items you were expecting to delete. In terms of design, it’s awful. The size of emails is no longer on the main list, so you can’t defer opening large emails until later. You cannot adjust the size of columns. The folder list rolls off when you scroll the email list. You cannot easily delete multiple emails from the main list at once — you have to go one by one…

“I’ve been having problems with my Yahoo e-mail ever since I switched over from classic. The biggest problem is that the e-mails don’t load correctly when I click on them, leaving a blank screen, and requiring me to close the message, and click on it again, and again, and again; in order to get the message to load. Often, after multiple attempts, I have to refresh the whole page and start over just to finally get the message to load.”

“Also, though there is a supposed procedure available for users to opt-out of receiving ads; when I tried to opt-out of all advertising, it did not work correctly, and gave me a message something like: You have successfully opted out of receiving ads from 84 providers, but the process failed with these 16 companies”

“The same thing happened with the Ad Partners opt-out… And so, even though I took the time to opt-out, I am still bombarded with annoying ads; and further, I don’t know what content in my e-mails they are scanning, but the ads are totally irrelevant to me, dating services (I’m married), credit scores (not interested), criminal background checks (I’m not hiring at this time), English lessons (LOL), the list of irrelevant ads goes on and on.”

“Yet even though I receive literally hundreds of e-mails per day from my horse racing website (clockerscorner.com), I have not seen one single horse racing related ad, EVER; which leads me to believe that in fact, Yahoo isn’t attempting to send me ads which are relevant to me (although it sounds good), but instead, Yahoo is just bombarding me with ads from whichever advertisers they have available at the time.”

“For all of the above reasons, I think the time has come to abandon my Yahoo account. The problem is that I have been using it for about nine years, and I have messages being forwarded to that account from other accounts, so let’s just say it won’t be easy to migrate away from Yahoo, which I suspect is what they are counting on, that they have 280 million users’ proverbial “nuts” in a vise.”

That’s just three comments with close to two hundred upvotes among them. There are hundreds more where those came from if you want to read them.

Even a simple Twitter search for “Yahoo Mail” returns a seemingly endless amount of people experiencing issues with the service or just complaining about it in general. Here are a few just from the past hour. Again, this is a month after Yahoo Mail Classic was shut down, and there are plenty more.







Suffice it to say, the Yahoo Mail Twitter account has been busy with replies. So has the Yahoo Customer Care Twitter account that the Yahoo Mail account has been referring people to. So has the Yahoo Mail Support team at the Yahoo Help Community where the Yahoo Customer Care Twitter account has been referring people.


Now to be fair, there are probably a substantial number of users who are fine with the changes. Yahoo Mail has a ton of users, and content users of any product tend to be less vocal about their experiences than disgruntled users. This is perhaps a sad reality, but it is the truth. That said, this is a lot of complaining to still be occurring over a month after a product’s final roll-out – a product, let’s remember, that has actually been available since December.

Even the guy who ran Yahoo Mail since 2009 left the company (he now works at Disney), and rumor has it that his departure was not amicable, and that he left because he didn’t see eye-to-eye with CEO Marissa Mayer on her decision to overhaul Yahoo Mail.

And we haven’t even touched on Yahoo’s plan to give away inactive account IDs and email addresses, which at least one noted security expert has called “moronic”. That situation has its own set of opponents.

On the positive side, Yahoo did recently add some new Flickr integration to Yahoo Mail.

Is the new Yahoo Mail an improvement over the old one? For any of you who are actually happy with the product, here’s your chance to speak up and counter the naysayers. Let us know in the comments.

Yahoo Mail Still Frustrates Users A Month After Switch


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  • http://yahoomail jennifer mercurio

    Everytime I try to get on yahoo the pay is down. Its constant how do I get my mail. Idl this new version of yahoo

    • Johnnie

      I want my Classic back now. Right now.

      • Josephine Trevathan

        I do not like or want the new e-mail I want my classic email back it sucks bad

        • http://noidonotlikenewstuffbecauseican'tgetittomyemail larry

          i still can not get into my e mail

          • Mark

            It Sucks…i have the same problem, can see my messages but yahoo will not open them. Last week it worked better but I could not send attachments from my puter…now it is worse.

            The new design is to bomb the user with even more ads. Now they have done it…all ads but a useless e-mail account…money for nothing.

      • S B

        In want the old Yahoo format back.
        I hardly function at all anymore…
        The send button vanishes.
        I can’t download attachments…
        I can’t underline, etc……
        PLEASE, CARE.
        The Yahoo format was fine as it was…
        These ads at the top are problematic. Should not be there.
        The new format was ill conceived. It is a MESS!
        When we err, we stop, and comply with the demand.
        Bring back the normal Yahoo as we all knew it.
        Thank you.

    • Andy

      Is it me or is no one capable of writing a complete sentence anymore? Everybody writes like a f*c*ing moron.

  • madhusudan

    please switch over to old classic version pl.Otherwise i will close my account.

    • Miranda

      So will I!

  • http://YahooMailvsYahooMailClassic Warren Atkins

    Both my wife and I are very upset at the loss of the old Yahoo Mail Classic AND the poor performance of the new Yahoo mail. Neither of us like the design, the layout NOR the function of the new Yahoo Mail. We both continuously have delivery issues with both sent and received emails and frequently receive non-delivery notices saying that the mail service tried to deliver the mail for too long a period. Friends that email us report the same error messages for their emails addressed to us. Bring back the Classic Mail service as it is something we could depend on, and it worked!!!!

    • Colin Instone

      Totally agree with comments!! Cannot understand changing anything
      “for change sake” Espcially something that is considerablly worse than the previous version? “If it aint broke don’t fix it!!”

  • Jess

    Absolutely DETEST everything about the new Yahoo Mail. LOVED Yahoo Mail Classic … it was just that … CLASSIC … so good, easy on the eye, easy to navigate and functional … nice blue colour (as opposed to the dreadful purple) had large, bold, easy to read fonts … yes … it was CLASSIC. Why did some idiot have to change a good thing … or at least, not give customers the option to keep Classic if they so desired. I know of hundreds who are now looking for other email options … and once they find one that suits (and Telstra.com, which is similar to the Yahoo Mail Classic, springs to mind) they WILL NOT RETURN to Yahoo Mail. You will have customers leaving in droves … and so you deserve what you get! Whatever happened to the adage ‘THE CUSTOMER IS ALWAYS RIGHT”?! It would appear that Yahoo thinks they are a law unto themselves. I have read thousands of complaints on Yahoo “suggestions” boards, but get the impression that these “suggestions” boards are just for show and you DO NOT LISTEN to what your customers are saying. If you are, then that is worse, as you are totally IGNORING them! Very disgruntled soon to be ex Yahoo Mail user here!

    • Derynos

      Poor Yahoo! Corporate suicide ! Or was it sabotage?

  • Maggie

    In typical Yahoo! fashion, they’ve fixed something that isn’t broken. Why do they continue to frustrate their users (13 years for me!) redesigning something that works just fine!

    Trying to compose a new e-mail, the “new” feature is gone (compose instead) and it won’t even format the text on the page correctly.

    Also, if you choose “Basic” instead of the “fancy” version, all the “options” such as going back to Yahoo! classic are gone.

    Also, composing a new mail, hovering on the “To” record, won’t get your “Contacts” box to come up.

    Nothing “new” about Yahoo!’s lousy service.
    the “options”, such as going back to Yahoo! mail classic are gone! It won’t even format the text on the

    • Ronald Greene

      It is a nigthmare. I cannot type anything as it just quits and then suddenly this stupid thing open up and I can not turn it off
      and it is driving me nuts. Please do someting right for once.

  • Miranda

    Quite simply … heads need to roll with this disastrous decision!
    A “classic” example of someone with power that’s too big for their boots … it’s gone to their head … and they have not considered what others want. Why didn’t they get their users to vote before removing “Yahoo Mail Classic” permanently?! It beggars belief!

    Oh, well … at least all the other “free” email sites will be applauding this move … they will be picking up users in their thousands … and I’ll be one of them!

  • Arhtur Fietze

    Why can’t we comment on news like we used too a month ago…In these times it is impotant…We need the fredom to comment, so the world can improve…It is like a world wide election format…This is what is supposed to happen…Don’t turn yahoo into a “Bernie Madoff” enterprise, where profit for the few is the only goal….

  • maureen

    I do not like the new yahoo!!! How do i go back???

  • Marilyn Winterer

    I would like to revert to a more classic style of yahoo mail or at least have my address book back to use cc, bcc, etc.

  • Diana

    I think that the old classic version was the best for people that are using a desktop. You do not need most of the other things for a laptop. The old classic version for email was easier to use. I do not see the need for the change!

  • http://NEWYAHOOMAIL Elaine

    I am legally blind and only able to see via microsoft magnifier what the cursor is pointing at. I cannot see a whole of portion of a page.
    I use email from memory. Classic has served me well since 1999, I didn’t know I would be forced out until this a.m., since I can’t readily read anything I didn’t pay notice to the prompt.
    Last time they tried this I was able to get back to classic.
    The mensa brain that dream this crappy new page should look up the word classic…….an he/she should be fired or sit here and listen to a 77 yrear old lady cry because something else has been taken away from her.

    • Michel St Denis

      I think that if you are legelly blind you could bring them to court and sue them for the hardships they are causing you.

  • JOAN TORDO

    TODAY 7/9/13 I WAS FORCED TO “SWITCH” BECAUSE I COULD NOT AFTER 2 HOURS AND 2 E MAILS TO YAHOO; GET ONTO MY MAIL—THIS “NEW FORMAT” IS ABSOLUTELY TERRIBLE AND I HATE IT. I WILL CONTACT THE FCC TO REPORT ABUSE OF THE CUSTOMER BY NOT ALLOWING ME TO SEE MY E MAIL UNLESS I MADE “THE SWITCH” THEY HAVE GIVEN AN AUTOMATED RESPONSE#130709-011915 THAT THEY REC”D THE MESSAGE–THIS IS ONE OF THE WORST THINGS I HAVE SEEN YAHOO DO YET.

  • tara

    The page has no definition, no distinction. It just seems like a big, grey, muted mass of words. Did anyone from the graphics department take a look at it? Ugh! Bring back the classic version!

  • JOAN TORDO

    I LIKE ALL THE OTHERS HATE IT & I TOO WILL BE SEEKING ANOTHER AREA FOR MY MAIL UNLESS I GET THE ORIGINAL BACK—NOW!!!!!

  • Carl Bradley

    I hate the new mail—it takes me four times as long to look through my inbox. I will be switching to Gmail and dropping Yahoo entirely as I cannot waste my time like that. (Gmail was inferior to Yahoo classic, but now it is 1000% better than this crap they have dumped on us.)

  • Toby

    Forcing yahoo customers to switch to the worthless new yahoo is extremely rude and not allowing email access unless we comply to the new yahoo is tyranny.
    Yahoo classic was the best; the new yahoo is too prone to being hacked and is already flood with viruses, not to mention it is not user friendly, fire the developer that designed it and fire the software testers for not reporting the bugs.
    Has Yahoo has been hiring illegal aliens? if so, then that is the cause yahoo is getting so dysfunctional.
    Listen to your elders: when something works great don’t change it.

    • Mario Castaldo

      Yahoo classic was great,never any problem,the new
      version it-is garbage,got mi so infuriate,non able
      to stay in communication with friend and family.
      The solution;get the CLASSIC back delete the garbage you want us to use before we all switch to others.
      P.S GET PEOPLE SPEAK ENGLISH TO ANSWER OUR FRUSTRATE
      TELEPHONE CALL”S>WY CHANGE?WE WERE HAPPY…..

  • http://yahoo glenadine ruppert

    Why do think this new format is better. I can only see a few emails at a time and it very frustrating. It is not clear and everything is all scrunched up. I am very unhappy with this. It makes me want to scream.

  • http://www.mindmagic123.com Holistic Hypnosis & Hypnotherapy – Los Angeles

    I can only echo the sentiments of others. I sent emails to yahoo after the switch, demanding Classic, not even a reply. There are both functional and design issues. Why are we now unable to read the full email title if it is long? A fact that always irritated me on gmail. etc. etc. Slow, difficult to read. Commands are flawed.

    I think it is designed to look better on mobiles, but why not allow classic on desktops? This is my business email, and integrated into it for years. I also pay for their professional service, $20.00 per year, otherwise I would leave in a flash.

  • http://toypoodles.co.nf John

    I didnt realize that yahoo had changed. It has always been harder to use as a mail service than my outlook but is more transportable.

  • http://toypoodles.co.nf John

    Nope. I didn’t realize that yahoo had changed. It has always been harder to use as a mail service than my outlook but is more transportable.

  • Vittoria

    Marissa Meyer is a power freak who, apparently, sought to overhaul Yahoo mail for no other reason than to say she did. It’s a slow, unwieldy, unsightly piece of crap.

    The “improved” Yahoo mail,
    Universally panned,
    Should lose Yahoo users
    And get Meyer canned.

  • Corinne J Walker

    This new version is ugly, not user friendly, having trouble entering multiple addresses when I want to forward. Please return to original e-mail format.

  • tony poe

    Everything is slower and when I try to forward an email there is a delay. I have to save it to a draft and wait several minutes before I can send. There was nothing wrong with the Classic version. I don’t know why they changed it. I am not happy.

  • Gregory Waldron

    All of a sudden I am having to sign in every 10 – 15 minutes. Yahoo Plus was suppose to stop that from happening. After paying $19.95 for Yahoo Plus I still have to sign in every 10 -15 minutes. As an online affiliate marketer who also holds down a 12 hour a day “regular”job. I do not have the time to sign in every few minutes. I have went to the Yaho Help pages and followed all instructions. No help!!If things remain this way I will drop Yahoo completely.

  • Panos Diotis

    The problem is not the design. The problem is that the new UI has BUGS! It stays in some sort of loop very often, were NOTHING happens even though you have selected a folder to view its mail.
    The most annoying thing is, that when you delete something, sometimes it takes a few seconds, you ‘re not sure if it’s working, you click again “delete” and then it deletes of couse both the selected item and the one that is next below…:)

    • tara

      …and…the design is also a problem.

  • Sherry

    I am continually receiving lessons on patience when trying to use the new yahoo mail! most of the time, I cannot get it functioning properly. Messages ie” cannot load mail sorry there seems to be a problem, try again later, etc. etc. OR mail will not load at all and when it does, it is as slow as a snail. I have also had to resend emails to business associates because they have either NOT received what I sent them OR I have not received what they have sent me. My time is valuable and I depend on a functioning email service to manage my emails for my business. I am not very impressed with the NEW yahoo email service…I would like my old one back, if possible! It works fine – IF IT ISN’T BROKEN, DON’T FIX IT!!!

  • Ghis

    I’ve used Yahoo mail for more than 10 years. Since I’m from french Canada and because there was no french version of Yahoo.ca at the time, I used Yahoo.fr but I also created some emails in yahoo.ca when they added a french version.

    The Problem is that when they redesigned, they combined every accounts of mine in a single one (which might seems good) but by doing so they turn-off access and view to some of the older accounts (and the stuff related: agendas and so on), leaving the agenda continue to send advises and so on without access for me to change anything. It’s like there are agandas running with nobody to take care of!! There’s no way I can access it as they allways switch to the main account as soon as I try to connect with another email account I had!

    I’m Very angry! A real mess!

  • Vittoria

    The New Yahoo Mail’s slogan: If it ain’t broke…Break it!

  • http://condommachines.com C. York

    I do not like the “NEW” E-mail. Pls. go back to classic.

  • C

    New version of Yahoo Mail is absolutely one of the worst pieces of PC software/ultilities I have ever struggled with. Hoping Yajoo gets their act together real soon or I like others will be switching off to something else that works.

  • http://www.grecosystems.com Vito Greco

    Yahoo can’t seem to improve anything without creating more problems than it’s worth. I prefer classic because it was stable, making it useful for our business. Now I’m considering a change in our corporate approach.

  • Blaine

    Terrible!

  • michaEL JOHNSON

    I WAS ON VACATION WHEN I WAS PROMPTED THAT I HAD TO UDATE TO THE NEW MAIL. sINCE I WAS WORKING WHILE ON VACATION I FOUND THAT THISD CHANGE WAS NOT EASY TO USE, ADAPT TO OR EVEN UNDERSTAND. I AM STILL USING IT AM GROAN EVERY DAY. tHIS REALLY SCUKS!!!iM THINKING OF TAING MY EAMIL ELSE WHERE. I MAY JUST GIVE UP ENTIRELY AND FORGET EMAIL COMPLETELY.

  • aloysiousfarquart

    We were not forced to switch to the new (basic) Mail until today. Imagine our amusement at finding it relatively unchanged except for fonts and colors, but the “Select all” function is now gone, and we assume some nitwit considered this some sort of “improvement”.

  • Rick

    Yaho mail sux. Whoever changed it had never heard “if it ain’t broke, don’t fix it”.

  • judy s

    I hate the new yahoo mail. Half the time I don’t even know who it is from…I can’t to the “edit” portion of spam to block email. I hate it and am think of getting rid of yahoo. Please let me go back to the old classic yahoo…..bye the way….the first day I got the new yahoo I was hack by a yahoo virus…..thanks guys!

  • R Larrison

    I hate it!!!! Boy talk about messing up a good thing!

  • Charlie

    Yahoo appears to be trying to get rid of customers. I am waiting for a new company to get thier email system operational and I will transfer all of my activity to “Startpage”. Yahoo will not have to worry about me after that. The new Homepage is horrible, the new email system is horrible. It appears the CEO might be working for more than one employer. If Mayer stays at Yahoo for a few more years she will be $200,000,000.00 richer and Yahoo will be a memory.

  • Khon

    I rarely use the website for anything more than sorting stored mail. Thunderbird is the front end I use. It also has it’s quirks, but you can get use to anything if you want. My wife & mother don’t like the hotmail replacement of outlook.com, using livemail keeps a semblance of consistency for them.

  • http://www.telphotographjy.com Ted E. Lane

    I want to add my two cents along with all the other disgruntled e-mail users. The change in e-mail format has not been explained, just “forced” upon the users. I’m afraid I may be “forced” to change carriers, too. There’s no place to click to reply to a message, and the forward, and even delete buttons don’t seem to work. I can’t even find a place that guides me as to how to make the change. This is frustrating to the point of withdrawing !!!!!!!!!!

  • joe karr

    As you all know, yahoo promised that there would be no loss of data, when one was forced to change from yahoo mail classic , to basic, or enhanced yahoo mail….ah yes, the promise of nerds…..I LOST ALL MY FOLDERS, IMMEDIATELY, WHEN I SWITCHED…..and, of course, there is no way to contact yahoo about this…endless menus of q and a, followed by a text in italics, saying “we can’t help with your problem.” Also, if you comment under a yahoo news story, the “bell” that let you know that you were answered by someone, and present on the opening mail classic page, is now in My Yahoo…one again, .it used to be on the opening mail page, in mail classic… and finally, the top news stories on the mail classic first page, are gone , no news, on the basic page – just mail….the folder disappearance issue is absurd, but many other functions that were fun to use, or very handy, in mail classic, are now GONE in the “improved” yahoo mail. this kind of nonsense seems prevalent, now, in internet land, where bright eyed nerds can NEVER leave well enough alone……

  • Sally

    I don’t like that you have to scroll and scroll to the e-mails. I liked it better when there were a number amount of e-mails to a page and you clicked “next” at the bottom to get to the next page.

    I don’t know if others experience this, but what’s up with the advertisements? I especially hate the one on the right. It keeps maximizing and covers my entire e-mail.

    I’m switching to gmail.

  • http://webaukhosting.net Morris

    Classic all the time. and I miss it

  • Jim

    The new yahoo email still sucks after a month.
    Defeatured piece of crap!
    Can’t search emails by selection of folders
    Can’t easily search by date.
    Can’t easily search by field or combination of fields.
    Can’t open an selection of emails without immediately jumping to that email…… I used to open several in new tabs from the inbox, and then go read them…. now as soon as I select one to open… I’m placed in that email…. and have to go back to the inbox to open the next one.
    Looking for an alternative, but have probably 20 years worth of yahoo mail…… could be more accurate a month ago, but can’t sort by date, or jump to the oldest anymore….. so just have to estimate…… yet another reason to hate the new version.

    • http://yahoo nichole

      I won’t da OLD yahoo back I don’t like this at all

  • Cory Carrier

    I HATE the new format. I don’t see any advantage to me as a user, I just see a lot of “Big Brother” stuff going on. I know that Yahoo Mail is FREE, but still why do I have to be forced into a new format that SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    • Chris

      I am a pay yahoo mail customer, and would gladly remain one if I were able to keep my classic format

  • Hollyce Jeffriess

    I hate the new yahoo mail, I can’t find messages, and can’t opt to read only unread ones!!!! just switched me yesterday, GRRRRRR! :(

  • http://www.zeussystems.com James Coulombe

    As a person involved heavily in Web & Information systems, I think it’s really important to continuously strive to improve and refine your products & services. In 2011, Yahoo provided a new upgrade to their mail but allowed users to switch back to their classic mail. This was a wise choice for loyalty, but then they need to support two web based systems all the time, addressing browser/security and user issues so really this is not cost effective for any organization. I don’t think the grass is greener with the competition though, as all the web based interfaces seem to be more and more confusing with new & innovative but seldom used features. This coupled with with crammed advertisements in virtually every corner that distract us with context sensitive ads mined from the very words in our own emails! At the end of the day, it’s really hard to complain about a product that is free and expect it to be a complete solution that never changes or evolves. What I find more interesting is people are becoming less and less receptive to adopting a new way of doing something. The younger audience will take to a new information system portal much easier than one like the radical change that Yahoo has done. Do I like it? NO! But I will get used to it. What we should be more concerned about is the philosophy of a company that recycles old email user names opening up security nightmares for it’s user base. One thing is for sure, with only 8% of market share, we all forgot or were forgetting about Yahoo until this shake up, so kudos to them for making this a marketing opportunity that grabs headlines and puts them back on our radar.

    • jerome

      Sounds like you work for Yahoo

      • bob

        Seconded,what a scumbag company.Too bad they already shot themselves in the foot,I would have liked to have done it myself.

        Did you get that NSA?

    • Vittoria

      Yeah, Jerome, speak for yourself. Yahoo Mail’s not “free” for me. I paid for Yahoo classic, and now I’m paying for buggy piece of shit. And you sound like a shill.

    • Derek

      James, sounds like you have never actually used Yahoo’s new webmail interface. It’s not about ‘a younger audience’ or a changing philosophy. It’s that the UI doesn’t work. Consistently with this ‘new’ version buttons or messages or changing folders – simple one-click actions – just don’t work. The interface hangs or takes several minutes to respond. It’s absolutely ridiculous how poor the performance is. It’s not about new and innovative features, it’s about basic functionality, plain and simple.

    • Steve Beck

      James how much do they pay you to shill for them? It’s a piece of garbage that’s getting worse day by day. Yahoo management has the intelligence of a turnip.

  • F Goulet

    I am thoroughly frustrated that I can no longer use nicknames but have to type a letter or two then move my hand to the mouse. So wasteful. Makes me think we’d better evolve a third hand soon.
    I am also disappointed that my signature box cannot be modified to adjust font or anything else but perversely sticks to the format I use for the letter.

  • http://allthingsparchmentcraft.blogspot.com Vickie D.

    I absolutely HATE the “new” mail. If I didn’t have to use it at all, I would be one happy camper…..please tell Yahoo to get their heads out of their butts and either fix the “new” version or bring back the old, good version that always worked!!!!!

  • Kim

    I have been struggling with this crap for a month. The format is awful, there are delays when changing screens, some screens will not come up, you can’t click “to” for some people, “cc” for others, and “bcc” for others, but have to keep going into contacts and picking for each bar, catagorys are impossible to use for “bcc” you have to put them in the “to” bar, then copy and paste to the “bcc” bar, struggling to edit e-mail contacts, the dual window makes you have to keep scrolling up and down to change font or bold or etc, when you change files you have to keep scrolling back up to the top of the page to get to the files, jerky movements, freezes in place, constant buffering, getting kicked out of my own e-mail…I can’t stand it anymore!!!! I have sent feedback to company in “Customer Feedback” because when I finally had to resort to calling on the phone as no one would help me on line- and found out no one will answer the phone!
    This morning it finally reduced me to tears as I could not get anything done. I NEVER CRY!! I hate this so much that I am going to change service. It is going to be so hard with all my contacts, files, etc but it can’t be as hard as this e-mail!

    I HATE you Yahoo!

    • Dave Hayes

      I could find no way to use Bcc at all.
      To the right of the “To” line there is a small “CC” button, & only after you click that do you get a “BCC” button. One of MANY really stupid “features” of this “upgrade”.
      I’ve ONLY ever used yahoo for e-mail, but they may have talked me into trying something else.
      People who like G-mail won’t change to something else for copying G-mail, & people who liked Yahoo, generally won’t like something looking different. Is that really so hard to predict!?

    • m.j.

      One of the things people are consistently avoiding discussing is the fact that AS OF JULY 9TH when (those of us who were holding out as long as possible) were FORCED to accept the NEW change…was that, in the fine print, you were accepting that Yaboos! scan the CONTENT of your email “for marketing purposes”. If you watch your task manager, it’s sucking up so much bandwidth while you’re account is open, that it literally slows EVERYTHING down! I HATE THIS OBSESSION WITH HAVING TO CHANGE and be FORCED into having your PRIVATE EMAIL scanned.

      That’s the reason the other “user interface” commands have suffered… they’ve become a low priority for Yaboo! …while they get busy scanning our emails for something else to sell us… or worse.

      REMEMBER WHEN IT USED TO BE a FEDERAL CRIME TO GO TO SOMEONE’s MAILBOX AND OPEN THEIR MAIL!?!?!?!?

      WHY do we think it’s okay now, when it happens to be in cyberspace instead of on the street?????

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