WebProNews

Customer Service Makes A Showing On Social Networks

Do you use the web to complain about poor customer service? (Maybe I should say "thanks," because you keep me busy with reputation management clients). Well, if you do, you’re not alone. According to a new study by Society for New Communications Research 59% of respondents said they regularly use social media to "vent" about a poor customer service experience.

Google Finance Asks For Feedback

We haven't yet been promised an update, much less a timeline or any specifics relating to its release.  Still, users of Google Finance have been asked to fill out a rather long survey, and it looks like this is a chance for people to influence the service's future.

A Survey About Email and Romance

Love is not a usual topic on Marketing Pilgrim. The closest we might come is covering Problogger Darren’s Rowse love letter to AdSense. There’s a fine line between queasiness and sweetness. And it is that time of year.

SEM Pros Earn Well, But Experience Is Required

Looking for a six-figure gig managing search marketing for a business? You will have to pick up a few years of experience before seeing a salary in that range.

Online Marketing Budgets Set To Increase

Over half of B-to-B marketers (60%) plan to increase their marketing budgets next year, according to BtoB's "2008 Marketing Priorities and Plans" survey.

SEMPO Organizes Annual Meeting

SEMPO, the Search Engine Marketing Professional Organization, is organizing its annual meeting. For this round-robin discussion, it is bringing representatives from Google, Yahoo!, and Microsoft. All the companies will discuss together about their latest plans and initiative programs.

SEMPO Wants You to Get Involved

SEMPO, the Search Engine Marketing Professional Organization, wants people involved with SEM to take its 4th annual State of the Market survey.

Convenience Drives Online Holiday Shopping

A new report form Nielsen Online examines the reasons shoppers turn to the Internet during the holiday season.

Ottawa to Hold Auction of the Wireless Spectrum

Tom Peters suggested that for many big companies the words "We're No Worse Than the Other Guy" could be the company motto emblazoned in gold letters over the entrance. He was describing banks but according to a recent survey on customer service the cell phone companies are the lowest on the totem pole.

Survey: Online Shopping Is Easier

The ability to shop in your underwear, not necessarily get a better deal, is what's driving most people to do 25-50 percent of their holiday shopping online. No malls, no traffic, no crowds, no all-day outings. And that sounds good to me, too. That's not justification to raise prices. E-tailers still need to compete with other e-tailers.