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J.D. Power Articles

AT&T Tops J.D. Power Purchase Experience Survey AT&T Tops J.D. Power Purchase Experience Survey
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Earlier this month, J.D. Power released the results of its “2013 U.S. Wireless Customer Care Full-Service Performance” study. The report showed that AT&T ranks number one among top U.S. mobile providers when it comes to customer service satisfaction. Today, J.D. …

Umbria Listens, Accepts J.D. Power Bid

J.D. Power and Associates acquired Boulder-based reputation tracker Umbria to get a better handle on what people say about quality and satisfaction with products and services.