All Posts Tagged Tag: ‘Comcast’

Comcast, TWC Will Meet with Regulators to Try to Save Deal

With their proposed merger on shaky ground, representatives from Comcast and Time Warner Cable are planning to meet with Justice Department officials in the hopes of negotiating a pathway for the deal to proceed. This will be the first such meeting between the cable companies and regulators since the merger was announced. The Wall Street Journal Reports that Comcast will …

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Regulators Ready to Kill Comcast / TWC Merger: Report

One of the regulatory agencies looking over the proposed Comcast / Time Warner Cable merger may be about to give it the thumbs down, citing concerns over potential harm to customers. Bloomberg cites the ubiquitous “people familiar with the matter” in saying that antitrust lawyers at the Department of Justice are poised to recommend against the merger. From Bloomberg: Attorneys …

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Comcast Announces 2Gbps Fiber, Fires Shots at Google

Comcast has just put a lot of pressure on Google by announcing a new internet service that will deliver speeds twice as fast. Next month, the company will begin a rollout of a new 2Gbps broadband service called Gigabit Pro. It’ll start in Atlanta and spread from there. Comcast says it hopes to offer the service, which it touts as …

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Charter to Buy Bright House for $10.4B, As Fourth-Largest Cable Provider Snatches Up Sixth

Good Tuesday, everyone. Here’s some news you’re sure to love, if cable companies consolidating is your thing. Charter Communications has agreed to acquire Bright House Networks for $10.4 billion. This means the US’ fourth-largest cable provider is buying the sixth-largest. According to a release, Bright House serves about two million video customers in central Florida, as well as in Alabama, …

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Comcast Is Hiring More Twitter Reps to Help All You Super Bitches

If you’d like to work for Comcast and handle angry customers on Twitter, well, they’re hiring. In fact, Comcast says it’s tripling its online @ComcastCares team, which handles customer service issues on Twitter and other social outlets. “So, today we are excited to announce that we are tripling the size of our social care team and giving them additional resources …

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Hey Time Warner Cable, You Can Call Me Whatever You Like

I have Time Warner Cable and high-speed (lol) internet. If anyone from the billing department is listening, I just wanted to let you know that if you happen to get upset with me and call me names – let’s say on my bill or something – well, I’m cool with that as long as it means I get free stuff. …

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‘Dear C*nt Martinez’ Writes Time Warner Cable in Letter to Customer

If cable companies weren’t so cartoonishly evil, they’d be really, really funny. Time Warner Cable, in an obvious attempt to show the FCC that they truly belong with Comcast, has gotten in on the name-calling fun. This is a letter to Esperanza Martinez. It appears Time Warner Cable has spelled her name incorrectly. Time Warner Cable calls customer "Cunt Martinez" …

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‘Super Bitch’ Is Comcast’s Latest Customer Insult

Just a week after winning hearts and minds by calling a customer “Asshole Brown” on his bill, Comcast is continuing this stellar customer service thing by slinging more insults at people. This time, it’s a 63-year-old Chicago area woman named Mary Bauer. Or, should I say “Super Bitch” Bauer. According to WGN, Bauer is pretty familiar with Comcast’s customer service. …

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Comcast Calls Customer ‘Asshole Brown’ on Bill, Continues to Win Hearts and Minds

Let’s say you’re Comcast. Let’s say, just for argument’s sake, that you’re the most-hated company in America. Let’s say that you’ve been the most-hated company in America for years now. Let’s say that the past year has been one long string of customer service mishaps and very public embarrassments for you. Now, one of your regional offices calls a customer …

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Comcast: Customer Service Will ‘Soon Be One of Our Best Products’

According to Comcast Cable CEO Neil Smit, dealing with customer service representatives will soon be one of the best parts about being a Comcast customer. “We do need to transform our customer experience, and I think we have a lot of work to do,” said Smit, speaking at a CES panel. “It will take time, but we’ll get it done.” …

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Comcast, Time Warner Cable Still the Most-Despised Companies in America

As we prepare to transition from 2014 to 2015, Comcast and Time Warner Cable – two companies attempting to merge – are still the best at being the worst. The American Consumer Satisfaction Index, a huge (80,000 or so) annual survey that asks Americans about their satisfaction with certain companies and areas of the national economy, has again shown how …

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Comcast Hotspot Lawsuit Alleges Company Broke the Law with Xfinity Public WiFi Initiative

A couple of Comcast customers are none too happy with the company’s Xfinity WiFi hotspot initiative, and have filed a class-action lawsuit against the ISP in a California district court. Toyer Grear and Joycelyn Harris allege Comcast is violating the Computer Fraud and Abuse Act and various other state statutes when it uses customers’ wireless routers to “generate additional, public …

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