GoDaddy: Service Is Fully Restored, And It Was Not A Hack

    September 11, 2012
    Chris Crum

On Monday, GoDaddy experienced a big outage, as you probably know by now. The company is now saying that service is fully restored, and that despite one Anonymous member’s claim that he was responsible, GoDaddy is saying that it was not a hack, nor was it caused by any external influences.

Here’s the full statement from interim CEO Scott Wagner:

Yesterday, and many of our customers experienced intermittent service outages starting shortly after 10 a.m. PDT. Service was fully restored by 4 p.m. PDT.

The service outage was not caused by external influences. It was not a “hack” and it was not a denial of service attack (DDoS). We have determined the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and We have implemented measures to prevent this from occurring again.

At no time was any customer data at risk or were any of our systems compromised.

Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level our customers expect from us and the level we expect of ourselves. We have let our customers down and we know it.

We take our business and our customers’ businesses very seriously. We apologize to our customers for these events and thank them for their patience.

– Scott Wagner
Go Daddy Interim CEO

I’m not sure if the news that this was not the result of external influences will do much to make users happy, but it is what it is. We haven’t seen any new tweets from Anonymous Own3r since the statement came out.

More on the whole saga here.


Chris Crum
Chris Crum has been a part of the WebProNews team and the iEntry Network of B2B Publications since 2003. Follow Chris on Twitter, on StumbleUpon, on Pinterest and/or on Google: +Chris Crum.