Flowchart: The Cycle of an Internet Argument

Arguing and the Internet go together like cheese and crackers. Whether it’s a back-and-forth over favorite movies, songs, drummers, teams, players, women, men, politics–you name it–it’s a phenomenon like none other when you combine passionate subjects and Internet anonymity. In…

A Collection of Social Media Flowcharts

What’s the best way to deal with social media interactions, especially from a service point of view? Are there a set of rules to follow when dealing with an unsatisfied response and/or comment if it’s directed at a company or…