Salesforce Partners Report No Revenue From Agentforce Despite $1B ARR Claims

Salesforce partners say they have yet to see meaningful revenue from Agentforce two years after the company launched the AI agent platform, according to a TD Cowen survey reported by The Register.

The survey of partners in the US, Europe and Asia found customer interest in Agentforce rising but not yet turning into business. Asked about interest in Agentforce AI agents, 11 percent of respondents said they had not seen much immediate interest, and 56 percent said they expected interest but that initiatives needed time to mature. A third reported strong interest, with buying and trial activity starting. None said Agentforce was driving bookings.

Partner growth also softened across Salesforce’s portfolio. A third of partners were meeting or beating targets, down from 43 percent the previous quarter. “Agentforce adoption [is] still subdued,” the report said.

Salesforce’s Numbers Tell a Different Story

Salesforce has presented Agentforce as a growth engine. In its first-quarter fiscal 2027 results, for the period ended April 30, the company said current remaining performance obligation grew 14 percent year over year to $33.6 billion, “propelled by Agentforce, Data 360, and Slack, partially offset by softness in commerce and Tableau.”

“We are seeing incredible demand for Agentforce with annual recurring revenue now greater than $1 billion,” CEO Marc Benioff told analysts.

The company is counting on Agentforce, which lets businesses build, test, deploy and orchestrate AI agents, to counter fears that AI agents will reduce demand for traditional SaaS seats.

Data Readiness Is the Sticking Point

TD Cowen’s findings follow a July KeyBanc Capital Markets report based on a CIO survey that was also critical. “Our checks and customer conversations have not been strong, nor has the feedback been on Agentforce,” KeyBanc wrote. It found that partners and customers felt enterprise data was not coherent enough for meaningful AI work and that Agentforce, “as a product, just isn’t there.”

The gap between vendor-reported ARR and channel revenue is worth watching for anyone selling or buying AI agents. Partners handle much of the implementation work on complex enterprise deployments, so their revenue tends to show when pilots become production systems. Until customers sort out their data, that shift may lag the headline numbers.