eBay announced that new, “more flexible” return features it announced in its fall seller update are now available to all sellers. The features let sellers customize the way they handle return requests based on their own needs.
The company is reminding sellers to review their current policies and update accordingly as the holiday season comes into view. As the company notes, the right options can attract buyers.
“Available through your returns preferences and policy, these new customization features let sellers virtually automate the entire returns process to expedite returns and refunds—or approve specific returns requests manually, such as for high-value items or items in certain categories,” eBay says in an announcement. “Other features include more flexible return-shipping-label options, the ability to report issues with your buyer after a return is closed–and more.”
“Remember, whether you previously handled returns manually or approved them automatically through hassle-free returns, your settings—and current level of automation—will not change,” it adds. “Your settings only change when you take action to add or update how you want to handle returns through your preferences and/or your policy.”
Image via eBay