Google announced the launch of a new set of support packages for services on the Google Cloud Platform today. These cover App Engine, Compute Engine, Cloud Storage, Cloud SQL, BigQuery, etc.
“While you can go to Stack Overflow or Google Groups, we realize some of you may need 24×7 coverage, phone support or direct access to a Technical Account Manager team,” says Brett McCully from Google’s Cloud Platform team.
There are four tiers:
- Bronze: All customers get access to online documentation, community forums, and billing support. (Free)
- Silver: In addition to Bronze, you can email our support team for questions related to product functionality, best practices, and service errors. ($150/month)
- Gold: In addition to Silver, you’ll receive 24×7 phone support and consultation on application development, best practices or architecture for your specific use case. (Starts at $400/month)
- Platinum: The most comprehensive and personalized support. In addition to Gold, you’ll get direct access to a Technical Account Manager team. (Contact Sales for more information)
Here’s another way to look at it:
More info here.