eBay is giving sellers an enhanced transaction defect report, which is accessible from the seller dashboard. The report is updated and synced to the dashboard each day, and makes it easier to see the details needed for managing defects.
“We know our sellers work hard to deliver great service and an outstanding shopping experience with every item they ship,” the company says in an announcement. “We also know it’s important for sellers to quickly see and understand the transaction defects they receive—and make any adjustments they need to continue to sell successfully.”
The report lets sellers sort transaction defects by program, evaluation period, and defect type. eBay says this paints a clearer picture of areas that require attention.
You can also view which defects have ben removed by eBay itself via automated protections and transactions where you’ve asked for eBay’s help.
Sellers can download reports each month and save them to their report history in order to keep a record of past transaction periods. To review it, go to the dashboard, click “% of your transactions with defects” and download it from there.
eBay offers more details on the new report in its Seller Center.
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