eBay 'Free Shipping' Glitch Frustrates Buyers and Sellers

Chris CrumeCommerce & Retail, EnterpriseeCommerce

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Based on complaints from sellers, eBay appears to be experiencing a glitch that is telling buyers that some items have free shipping when the seller has not actually indicated this. It's not hard to believe this becomes quickly problematic for related transactions.

The glitch is reportedly occurring in eBay's mobile app. Ina Steiner at eCommerceBytes points to an eBay forum thread in which a seller explains:

I had a customer make a Best Offer using their cell phone that showed Free Shipping at the time it was viewed, but this was not a free shipping item. I accepted the offer, but there was no mention of free shipping in the Message section of the offer.

The customer is pretty upset with me. I am aware from the message boards that this is a glitch, but how do I convince the customer of this? ... and hopefully doing this without making them even more upset.

Other sellers in the forum acknowledge awareness of the issues as well. One responded, "OMG- Ebay keeps saying that this glitch is fixed, but obviously it is not!I had the same thing happen & I was very grateful that I had an understanding buyer."

It's unclear how long this has been going on and if eBay is actively working on a fix.

Image via eBay

Chris Crum
Chris Crum has been a part of the WebProNews team and the iEntry Network of B2B Publications since 2003. Follow Chris on Twitter, on StumbleUpon, on Pinterest and/or on Google: +Chris Crum.