eBay: We Fixed That 'Free Shipping' Glitch

Chris CrumeCommerce & Retail, eCommNews

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Earlier this month, we reported on a glitch in eBay's mobile apps that was telling buyers that some items had free shipping even when the seller had not indicated that they did. This, according to some, had been happening for over a year, but gained more attention in recent weeks.

In one eBay forum thread, a seller explained:

I had a customer make a Best Offer using their cell phone that showed Free Shipping at the time it was viewed, but this was not a free shipping item. I accepted the offer, but there was no mention of free shipping in the Message section of the offer.

The customer is pretty upset with me. I am aware from the message boards that this is a glitch, but how do I convince the customer of this? ... and hopefully doing this without making them even more upset.

Other sellers in the forum acknowledged the issue as well. One responded, "OMG- Ebay keeps saying that this glitch is fixed, but obviously it is not!I had the same thing happen & I was very grateful that I had an understanding buyer."

Eventually, eBay addressed the issue, saying it was working on a fix. Now, the company claims to have actually fixed it.

In the latest "Weekly chat with eBay staff," the company says, "The Incorrectly Showing Free Shipping In Accepted Offers in Mobile issue has fixed across all mobile apps."

Some other issues were fixed as well. These include the shipping amount not showing in sent invoices, missing item titles in billing invoices, random thumbnail images not appearing in search or categories, and USPS international tracking numbers not displaying all info.

Read eBay's full post here.

Image via eBay

Chris Crum
Chris Crum has been a part of the WebProNews team and the iEntry Network of B2B Publications since 2003. Follow Chris on Twitter, on StumbleUpon, on Pinterest and/or on Google: +Chris Crum.