While many businesses are struggling as a result of the COVID-19 pandemic, the food delivery industry is booming.
Deliveroo is a London-based food delivery service that operates in a number of European and Middle Eastern countries, as well as Australia, New Zealand, Hong Kong and Singapore. According to CNBC, Deliveroo’s Founder and CEO Will Shu told the Web Summit conference how COVID-19 has transformed the industry:
Our initial analysis suggests that Covid-19 has accelerated consumer adoption of these delivery services by about two to three years.
That, in turn, as been good for Deliveroo’s business:
We saw this incredible increase in new customers joining the platform. We also saw our existing customers looking to order more often, also ordering for the family more frequently, we saw average basket sizes increase, and also ordering a wider range of products.
Shu’s statement is an indication of the deep-seated changes occurring in business, as well as society at large, as a result of the pandemic.