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AICxTrends

AICxTrends
SAG-AFTRA Strike Ends with Landmark AI Deal for Gamers
Devin Johnson - July 10, 2025
CustomerExperienceNews
Williams-Sonoma CEO on How AI is Transforming Customer Experience
Mike Johnson - May 24, 2025
AICxTrends
Vanta Charts New Course in Trust Management: Automation, AI, and Customer Experience Drive $100M in Annual Revenue
John Smart - May 18, 2025
EnterpriseCustomer
Scott Russell Takes Helm at NICE: Harnessing AI and Cloud for Enhanced Customer Experiences Amid Economic Shifts
Rich Ord - May 16, 2025
CustomerExperienceNews
AI in Customer Service: Balancing Automation and Human Connection at Scale
Jaclyn Gibson - May 11, 2025
Observe.AI’s VoiceAI Revolutionizes Call Centers with Smarter Customer Service
On the bustling trading floor of the New York Stock Exchange, Swapnil Jain, CEO and co-founder of Observe.AI, detailed a vision for the future of call cent...
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ServiceNow’s AI Revolution: Reinventing CRM to Secure Customer Loyalty
As the business landscape rapidly evolves, technology leaders are steering their customers toward the next frontier of customer experience, leveraging arti...
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GoDaddy CEO: Focus On Innovation and Customers and The Rest Takes Care of Itself
In a climate of growing scrutiny over digital businesses, GoDaddy Inc. delivered what CEO Aman Bhutani described as “a very strong quarter,” posting result...
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Best 8 Voice of Customer Platforms for 2025
Voice of Customer platforms are software tools that help companies understand their customers' expectations, preferences, and pain points. By collecting an...
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Stripe CEO’s Brilliant Hack To Keep Company Customer-Focused
Stripe CEO Patrick Collison has revealed a brilliant hack to help keep the company and it's leadership in tune with customers' needs....
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Unwrap: The AI Revolution in Customer Intelligence
In the bustling world of data analytics, where every byte of information can be the key to unlocking the next big market insight, a new player has emerged...
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ISPs Claim “Excellent Customer Service” Amid FTC Scrutiny
Internet service providers (ISPs) defended their customer service practices following a Federal Trade Commission (FTC) review that scrutinized the industry...
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Salesforce CEO Marc Benioff: ‘Customers So Disappointed In Microsoft Copilot’
Salesforce CEO Marc Benioff minced no words when comparing his company's AI agents to Microsoft's Copilot, saying customers are disappointed with the latt...
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T-Mobile and OpenAI Team Up to Launch Groundbreaking AI Platform, Redefining Customer Service with Real-Time, Intent-Driven Solutions
In a landmark collaboration poised to redefine customer service, T-Mobile and OpenAI announced a multi-year partnership to develop the world’s first intent-driven AI-decisioning pl...
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The Four Broad Archetypes of Customer Journeys: Understanding and Optimizing Customer Experiences
In today’s fast-paced, digital-first world, understanding the customer journey has become a crucial aspect of marketing and business strategy. The metaphor of a "journey" has evolv...
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What is the Future of Digital Customer Service?
According to Grand View Research, “the customer exp...
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