How to Use Data to Become Incredibly Customer Centric
How to Use Data to Become Incredibly Customer Centric

Steve Stone, former CIO of L Brands and Lowes, recently discussed how retailers can use data to serve their customers better and become incredibly customer centric.

CEO’s of Adobe, Microsoft, SAP Announce the Launch of the Open Data Initiative
CEO’s of Adobe, Microsoft, SAP Announce the Launch of the Open Data Initiative

CEO’s of Adobe, Microsoft, SAP announced the launch of the Open Data Initiative, a new data repository in the cloud dedicated to facilitating collaboration across the global research community.

Clorox: Digital is About Changing the Way We Do Business
Clorox: Digital is About Changing the Way We Do Business

From a business operations and marketing perspective, you might be surprised to discover that Colox itself is undergoing a multi-year transformation with the goal of becoming a digital company.

Adobe Creating an Industry Around Digital Engagement and Customer Experience Management
Adobe Creating an Industry Around Digital Engagement and Customer Experience Management

Shantanu Narayen, Adobe CEO, recently discussed on CNBC about how Adobe is working to actually create a brand new industry focused on digital engagement and customer experience management.

How Adobe is Using AI to Transform the Customer Experience
How Adobe is Using AI to Transform the Customer Experience

“Adobe Sensei an AI and machine learning platform that deeply understands how our users work and delivers a lot of simple workflow that makes that magical moment happens in any of our applications,” noted Abhay Parasnis, CTO & EVP at Adobe.

Could Your Small Business Benefit from Using Chatbots?
Could Your Small Business Benefit from Using Chatbots?

The mindset of the modern consumer is one of urgency and convenience. Businesses that reply to queries and concerns quickly and without hassle generally earn more customer loyalty and have better brand reputation.

Go Where Your Customers Are... the Mobile Phone
Go Where Your Customers Are… the Mobile Phone

At the recent Social Media Day Jacksonville 2018 conference, Carlos Gil, founder of Gil Media Company, spoke about current social media marketing strategies.

Successful CEOs Understand The Customer Journey
Successful CEOs Understand The Customer Journey

When you make the shift into CEO or any type of leadership role, it means you have to take on more of a strategic process and more of a strategic approach.

5 Reasons Your Business Needs CRM Right Now!
5 Reasons Your Business Needs CRM Right Now!

Customers are the lifeblood of any business, which is why companies should have clear strategies regarding their customer relationship management (CRM).

Holler.com: Supply Chain Excellence is Our #1 Focus
Holler.com: Supply Chain Excellence is Our #1 Focus

Jonathan Um, Cofounder, and COO of Holler.com, the world’s first online dollar store recently spoke at Retail (R)Evolution 2018 about how important the supply chain and automation is to his young start-up.