CustomerExperienceNews

Walmart has always been known to push boundaries. The company is continuing this innovative culture with its recent filing of patents for keeping tr...

Microsoft is Now Offering AI Certification Courses, Job-Ready Skills and Real-World Experience Included

Professionals wanting to polish their skills or add machine learning to their resume can now do so via the Microsoft Professional Program. Recognizi...

eBay Plans to Add AR Features to Enhance Shopping Experience

eBay is on a quest to make shopping more interactive and enjoyable by incorporating augmented reality into the buying process. The company has even...

How Your eCommerce Business Can Emotionally Connect with Customers

Most business owners know that providing good customer service is crucial to fostering customer loyalty or winning new clients. While this is true,...

Intel is Now Warning Customers NOT to Use its Spectre Patch Due to Flaws

If your PC is running on an Intel processor, it’s best not to run those Intel patches designed to address the Spectre vulnerability just yet. Appare...

5 Ways to Build Customer Loyalty for Your eCommerce Business

A decade or so ago, most businesses develop relationships and loyalty with their customers based on one-on-one and personalized interactions between the company owner or the staff....

How Social Media Is Changing the Way Businesses Conduct Customer Service

Social media has become more than just a networking platform. It's become an ecosystem where friends, family, consumers, and brands interact with on...

7 Ways to Improve Customer Service for Your eCommerce Business

Online businesses have been booming in recent years due to the conveniences they offer. If you're planning to enter this industry, you should bear in mind that an online shop is si...

The Uncomfortable Truth About Brands’ Customer Experience Strategies

The recent 2017 Global Customer Experience Benchmarking Report from Dimension Data confirmed that CX is critical to executives. But,...

Adobe Tapping Experience to Empower Enterprise Marketers

With the inspirational mantra "Make Experience Your Business" and the goal of reshaping digital marketing for enterprises, Adobe announced the launch of their re-invented marketin...

Technology Helps Salespeople and the Customer Connect

Technology is impacting sales in a way never seen before as evidenced by Salesforce's massive integration of artificial intelligence into all of their various clouds and products....

How to Fight Our Caveman Impulses to Create a Positive Customer Experience

This is not your granddad's customer service advice says Adam Toporek, author of the book,...

How to Use Twitter to Improve Customer Service

In a recent CXweek event, Twitter Sr. Product Marketing Manager Jeff Lesser gave an interestin...

Twitter Dashboard – New Tool for Businesses to Connect with Customers

Twitter announced a useful new tool today that helps businesses better connect with customers and community. Twitter Dashboard is a free iOS app as well as a desktop platform that...

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