All Posts Tagged Tag: ‘Yelp’

Yelp Pays FTC $450K After Child Privacy Violation

Yelp reached a settlement with the U.S. Federal Trade Commission over the violation of child privacy law. The company had enabled kids under 13 (some even 9 and under reportedly) to sign up for its service, collecting their email addresses with parental consent. This apparently went on from 2009 to 2013. Yelp paid a reported $450,000 fine. According to ComputerWorld, …

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‘Yelp Bill’ Passed In California

California Governor Jerry Brown signed into law a bill that prevents consumers from facing legal action from businesses over negative reviews. The law keeps businesses from being able to prevent customers from writing negative reviews or penalize them for doing so. As a Washington Post article that Yelp points to explains, “The bill bans businesses from forcing consumers into contracts …

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Yelp ‘Extortion’ Suit Dismissed, But Suspicions Remain

Yelp has emerged victorious from an extortion lawsuit, but the reasons why have done little to quell existing suspicions about its business practices. Various lawsuits have been filed against Yelp over the years, accusing the company of extorting small businesses by hiding positive reviews and showing negative ones in order to get businesses to pay for advertising. Beyond the lawsuits, …

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Yelp Busts Businesses By Using Their ‘Private’ Messages As Evidence Of Fake Reviews

Yelp announced that it has released another round of Consumer Alerts on business pages. This time they’re dishing out a total of sixty-one alerts for businesses including dentists, hairdressers, plumbers, and car dealers. This time, Yelp reveals that it busted some businesses bribing reviewers through messaging on Yelp itself: For example, imagine you were considering using Atticare, a home cleaning …

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Yelp Enters Chile, Its 28th Country

Yelp announced that it has now penetrated its 28th country – Chile. “The distance from Yelp’s office in Manhattan to our headquarters in San Francisco is 2,600 miles, which happens to be —from toe to tip — the same length as the newest country to join Yelp!” said Miriam Warren, VP of New Markets at Yelp. “It’s the home to …

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Yelp Launches Mobile Review Translation On iPhone

Yelp announced the launch of automated review translation in its iPhone app. They offer reviews in fifteen languages in 27 countries. As the company continues to expand internationally, this will only become more important. The app makes use of Bing Translator (you didn’t think they were going to go with Google, did you?), and lets you tap to translate a …

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Was Yelp Misleading About Its Reviews?

Yelp is no stranger to legal battles, nor is it a stranger to complaints about how it handles reviews. Now, the company faces a new class action suit from shareholders, accusing it of selling over $81 million in stock, while misleading shareholders about the legitimacy of reviews. Do you believe Yelp would mislead investors about its reviews, or do you …

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Yelp Continues To Celebrate Being 10 Years Old With An Infographic

I feel like Yelp has been celebrating being ten years old for months now (according to Google, it was founded in October). August 6th is apparently the date Yelp considers to be the anniversary. CEO Jeremy Stoppelman wrote a blog post talking about the company’s decade of existence, and sharing an infograhpic full of stats. He writes, “In summer of …

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What Happens When You Charge People For Negative Yelp Reviews

Historic hotel Union Street Guest House learned a harsh lesson this week, which should serve as a cautionary tale to those worrying about their Yelp reviews a little too much. Reviews on Yelp and other sites are controversial for a variety of reasons, but businesses going to extreme lengths to keep negative reviews away are bound to only draw more …

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Union Street Guest House Charges Guests $500 For Negative Yelp Reviews

The Union Street Guest House in Hudson, New York has a strange policy. It charges guests who book weddings $500 for any negative reviews left on websites like Yelp by the wedding parties’ guests. On the hotel’s Events & Weddings page, there’s a section called “Reviews,” which says: Please know that despite the fact that wedding couples love Hudson and …

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Should Yelp Really Be Complaining About Google?

Yelp has sure done a lot of complaining about Google as the latter faces regulation over allegedly anticompetitive business practices in Europe. When speaking with investors, however, Yelp doesn’t seem too concerned about competing with the search giant internationally. Meanwhile, here in the U.S., Yelp appears to be flourishing in Google results. Do you think Google is anticompetitive? Is Yelp …

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Yelp Becomes Profitable For First Time Since Going Public

Yelp just released its Q2 earnings report with revenue of $88.8 million, up 61% year-over-year. Net income was $2.7 million, or $0.04 per share, compared to a net loss of $(0.9) million, or $(0.01) per share in the same quarter last year. That last part is the real news. CEO Jeremy Stoppelman said, “We delivered great results this quarter. Our …

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