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All Posts Tagged Tag: ‘Salesforce’

Salesforce Aims To Give Companies LinkedIn-Like Community Experience

Salesforce announced the launch of the Salesforce1 Community Cloud, which it says propels the company into the fast-growing $3.5 billion enterprise collaboration market. According to Salesforce, the offering enables companies to create their own trusted LinkedIn-like communities, which are connected to their own business processes. These, the company says, can be used to engage customers, partners, and employees in a …

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Salesforce Desk.com Adds Video Customer Support

Salesforce announced the launch of a new video support center for Desk.com, which it claims “empowers companies to transform their customer service offerings through video.” A spokesperson for the company tells WebProNews, “Now, companies can add video content from any of the leading video platforms to their online customer service strategy to empower customers to find instant, visual access to …

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Salesforce Launches New Desk.com, Mobile App

Salesforce announced a new version of Desk.com on Tuesday complete with a mobile app, reporting engine, and “intelligent” agent console. The console can be personalized on a per agent basis to make each more productive, but still honor the rules, workflows, and templates set for the company. “The new reporting engine of next generation Desk.com provides detailed metrics and invaluable …

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Salesforce Takes Wearable Computing To Enterprise With Salesforce Wear

Salesforce announced the launch of a new Salesforce Wear developer pack as it aims to bring enterprise services to wearable computing devices. The pack will help developers get companies connected to their customers through apps for wearables. The company has already partnered with ARM, Fitbit, Pebble, Philips, Samsung, and others to get started. Its building support for Android Wear, ARM, …

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Google Gives Businesses A Hangout Button To Let Customers Video Chat From Their Sites

Google launched a new Hangout start button for businesses and developers, which can be embedded in any app or website. Google has already worked with a few enterprise software companies including Zendesk and Freshdesk for customer support hangouts, Zoho for recruiting hangouts, Lucidchart and Smartsheet for document and team collaboration. “Hangouts change the way employees connect and collaborate,” a spokesperson …

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Microsoft And Salesforce Launch Strategic Cloud Partnership

Microsoft and Salesforce just announced a strategic partnership, which will see the two creating new solutions that connect Salesforce’s CRM apps and platform to Microsoft Office and Windows. The company announced two specific products: Salesforce1 for Windows and Windows Phone 8.1 and Salesforce for Office 365. The former will let customers access Salesforce “and run their business” from their Windows …

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Pinterest Gives Marketing Tech Products New API Access

Pinterest announced that it is working with a small group of marketing technology companies to offer Pinterest business insights. These include Salesforce (Exact Target Marketing Cloud), Hootsuite, Spredfast, Percolate, Piqora, Curalate, and Tailwind. These companies are getting automated access to public data through Pinterest’s Business Insights API. “Many businesses use Pinterest to learn about their customers,” says Pinterest’s Steve Cohen. …

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Software Revenue Rose 4.8% Last Year

The PC market is in a funk, with PC manufacturers scrambling to find a way to make desktop and notebook PCs relevant within the new reality of mobile tablets and smartphones. That doesn’t mean, however, that the software companies providing the applications for the PC market are headed the same way. As businesses and consumers push forward with their already-capable …

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Colin Powell Is Now On The Salesforce Board Of Directors

Salesforce announced on Friday that it has appointed retired four-star general (and former National Security Advisor, Chairman of the Joint Chiefs of Staff, and Secretary of State) Colin Powell to its Board of Directors. His position actually went into effect on Thursday, and increases the size of the Board to 11 members. “We are honored and delighted that General Powell …

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Salesforce To Buy ExactTarget For $2.5 Billion

Salesforce announced on Tuesday that it has entered an agreement in which it will acquire ExactTarget for about $2.5 billion. Salesforce will commence a tender offer for all outstanding shares of ExactTarget at $33.75 per share, in cash. Salesforce says the acquisition will further its CRM platform goals and help it create a “world-class” marketing platform across email, social, mobile …

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Salesforce Acquires Content Integration Solutions Company EntropySoft

Salesforce has acquired EntropySoft, a French content integration solutions company. VentureBeat says Salesforce confirmed the deal (the value of which is unknown), but that it will not be making a formal announcement. The EntropySoft home page is displaying the following image, but not much else: From the looks of things, any products EntropySoft offered are not going to continue to …

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Facebook Launches Strategic PMDs Program

At Salesforce’s Dreamforce conference, Facebook announced a new designation for “top marketing developers,” called Strategic Preferred Marketing Developer. “The designation is reserved for a small group of PMDs that are driving outstanding results in the Facebook marketing developer ecosystem and is earned through a rigorous selection process that considers each company‚Äôs impact and commitment,” Facebook says. “Strategic PMDs will receive …

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