All Posts Tagged Tag: ‘Salesforce’

Salesforce Brings Big Customer Service Features To Apps

Salesforce Brings Big Customer Service Features To Apps

Salesforce announced Service for Apps and the general availability of Salesforce SOS, which the company says will improve the in-app customer experience. “Service for Apps enables any company to easily embed multi-channel customer service – including live video chat with a customer service agent, live text chat, and click-to-call capabilities – directly into mobile apps, giving customers instant access to …

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Salesforce Unveils ‘Wave Analytics’ Application

Salesforce Unveils ‘Wave Analytics’ Application

Back in October, Salesforce announced Wave, the Salesforce Analytics Cloud, marking the company’s entry into the $38 billion analytics market. On Thursday, it unveiled its first Wave Analytics App, Sales Wave Analytics. Sales Wave Analytics marks the inaugural app for the Wave Analytics Apps line of apps, more of which will come later. Sales Wave Analytics will provide sales teams …

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Facebook Marketing Partners Program Takes Effect

Back in October, Facebook announced its Preferred Marketing Developer (PMD) program would become a new program called Facebook Marketing Partners, and that it would be restructuring things to make it easier to find partners based on specific needs. That all goes into effect today. The new structure enables businesses to find partners in specific countries and industries. There’s also a …

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Google’s Susan Wojcicki Joins Salesforce Board

Salesforce announced it has appointed YouTube CEO Susan Wojcicki to its Board of Directors. Her role went into effect on December 5, and increases the board size to 11 members. “We are delighted that Susan has joined our Board of Directors,” said Salesforce CEO Marc Benioff. “Susan is an extraordinary executive who has been instrumental in helping to build the …

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LinkedIn Sales Navigator Gets Official Mobile Launch

LinkedIn recently unveiled a big redesign of its Sales Navigator tool on the web, promising mobile apps in the future. Earlier this month, it looked like the future was here for iOS users as the app became available in the App Store. It didn’t stay available for very long, however, as LinkedIn pulled it, confirming to WebProNews that it had …

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Salesforce Aims To Give Companies LinkedIn-Like Community Experience

Salesforce announced the launch of the Salesforce1 Community Cloud, which it says propels the company into the fast-growing $3.5 billion enterprise collaboration market. According to Salesforce, the offering enables companies to create their own trusted LinkedIn-like communities, which are connected to their own business processes. These, the company says, can be used to engage customers, partners, and employees in a …

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Salesforce Desk.com Adds Video Customer Support

Salesforce announced the launch of a new video support center for Desk.com, which it claims “empowers companies to transform their customer service offerings through video.” A spokesperson for the company tells WebProNews, “Now, companies can add video content from any of the leading video platforms to their online customer service strategy to empower customers to find instant, visual access to …

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Salesforce Launches New Desk.com, Mobile App

Salesforce announced a new version of Desk.com on Tuesday complete with a mobile app, reporting engine, and “intelligent” agent console. The console can be personalized on a per agent basis to make each more productive, but still honor the rules, workflows, and templates set for the company. “The new reporting engine of next generation Desk.com provides detailed metrics and invaluable …

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Salesforce Takes Wearable Computing To Enterprise With Salesforce Wear

Salesforce announced the launch of a new Salesforce Wear developer pack as it aims to bring enterprise services to wearable computing devices. The pack will help developers get companies connected to their customers through apps for wearables. The company has already partnered with ARM, Fitbit, Pebble, Philips, Samsung, and others to get started. Its building support for Android Wear, ARM, …

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Google Gives Businesses A Hangout Button To Let Customers Video Chat From Their Sites

Google launched a new Hangout start button for businesses and developers, which can be embedded in any app or website. Google has already worked with a few enterprise software companies including Zendesk and Freshdesk for customer support hangouts, Zoho for recruiting hangouts, Lucidchart and Smartsheet for document and team collaboration. “Hangouts change the way employees connect and collaborate,” a spokesperson …

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Microsoft And Salesforce Launch Strategic Cloud Partnership

Microsoft and Salesforce just announced a strategic partnership, which will see the two creating new solutions that connect Salesforce’s CRM apps and platform to Microsoft Office and Windows. The company announced two specific products: Salesforce1 for Windows and Windows Phone 8.1 and Salesforce for Office 365. The former will let customers access Salesforce “and run their business” from their Windows …

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Pinterest Gives Marketing Tech Products New API Access

Pinterest announced that it is working with a small group of marketing technology companies to offer Pinterest business insights. These include Salesforce (Exact Target Marketing Cloud), Hootsuite, Spredfast, Percolate, Piqora, Curalate, and Tailwind. These companies are getting automated access to public data through Pinterest’s Business Insights API. “Many businesses use Pinterest to learn about their customers,” says Pinterest’s Steve Cohen. …

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