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Salesforce Launches New Desk.com, Mobile App

Salesforce Launches New Desk.com, Mobile App

By Chris Crum June 17, 2014

Salesforce announced a new version of Desk.com on Tuesday complete with a mobile app, reporting engine, and “intelligent” agent console. The console can be personalized on a per agent basis to make each more productive, but still honor the rules, …

Software Revenue Rose 4.8% Last Year Software Revenue Rose 4.8% Last Year

The PC market is in a funk, with PC manufacturers scrambling to find a way to make desktop and notebook PCs relevant within the new reality of mobile tablets and smartphones. That doesn’t mean, however, that the software companies providing …

Colin Powell Is On The Salesforce Board Of Directors Colin Powell Is On The Salesforce Board Of Directors

Salesforce announced on Friday that it has appointed retired four-star general (and former National Security Advisor, Chairman of the Joint Chiefs of Staff, and Secretary of State) Colin Powell to its Board of Directors. His position actually went into effect …

Salesforce To Buy ExactTarget For $2.5 Billion Salesforce To Buy ExactTarget For $2.5 Billion

Salesforce announced on Tuesday that it has entered an agreement in which it will acquire ExactTarget for about $2.5 billion. Salesforce will commence a tender offer for all outstanding shares of ExactTarget at $33.75 per share, in cash. Salesforce says …

Salesforce Quietly Acquires EntropySoft Salesforce Quietly Acquires EntropySoft

Salesforce has acquired EntropySoft, a French content integration solutions company. VentureBeat says Salesforce confirmed the deal (the value of which is unknown), but that it will not be making a formal announcement. The EntropySoft home page is displaying the following …

Facebook Launches Strategic PMDs Program Facebook Launches Strategic PMDs Program

At Salesforce’s Dreamforce conference, Facebook announced a new designation for “top marketing developers,” called Strategic Preferred Marketing Developer. “The designation is reserved for a small group of PMDs that are driving outstanding results in the Facebook marketing developer ecosystem and …

Salesforce Unveils New Social And Cloud Offerings Salesforce Unveils New Social And Cloud Offerings

Salesforce kicked off its annual Dreamforce event with a bunch of announcements. “Today’s leading companies recognize that business is social,” said CEO Marc Benioff. “With new innovations across our six product lines, companies can transform the way they sell, service, …

Salesforce Buys GoInstant For A Bunch Of Money Salesforce Buys GoInstant For A Bunch Of Money

Update: It’s no longer a rumor. GoInstant made the announcement. According to AllThingsD, the price was $76 million. Saleforce is getting ready to buy GoInstant for over $70 million, according to the Wall Street Journal, who cites “people familiar with …

Salesforce to Acquire Buddy Media Salesforce to Acquire Buddy Media

Enterprise cloud computing company Salesforce is set to acquire Buddy Media, the makers fo social enterprise software. The purchase would augment Salesforce’s enterprise offerings with a ready-made solution for social media brand management. The news was first reported by All …

Salesforce Updates Chatter With Real-time Messaging Salesforce Updates Chatter With Real-time Messaging

Salesforce, an enterprise cloud computing company, announced today that it will be updating Chatter, its social networking app and platform, with real-time instant-messaging capabilities and screensharing. The announcement came on the Salesforce Company Blog, where Peter Coffee, vice president and …

Salesforce acquires Collaborative Text Editor Stypi Salesforce acquires Collaborative Text Editor Stypi

We’ve learned today that Stypi will be acquired by Salesforce.com, an enterprise cloud computing company. Their goal is helping businesses communicate and collaborate with customers in a safe and easy way. Stypi is a company that can help Salesforce add …

Adobe EchoSign Updates Salesforce Integration Adobe EchoSign Updates Salesforce Integration
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Adobe’s electronic signature and enterprise content management system EchoSign has today released an update to its integration with global enterprise software platform Salesforce, entitled Adobe EchoSign for Salesforce version 12. Adobe acquired EchoSign last July, in a bid to add …

Salesforce Earnings: Company Beats Estimates Salesforce Earnings: Company Beats Estimates

Salesforce released its earnings report for fiscal Q4 and full-year 2011, beating most estimates. Quarterly revenue was $632 Million, up 38% YoY. Full-year revenue was $2.27 Billion, up 37% YoY. “Salesforce.com’s 38% revenue growth in the fourth quarter was a …

EXCLUSIVE: Salesforce Talks Desk.com, Its New Customer Service Platform EXCLUSIVE: Salesforce Talks Desk.com, Its New Customer Service Platform
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Earlier this week, Salesforce announced the launch of a new customer service platform called Desk.com. The service is cloud-based and integrates social media as well as traditional channels including email and phone.

Salesforce Launches Desk.com (Desktop And Mobile) Salesforce Launches Desk.com (Desktop And Mobile)

Salesforce announced the launch of a new “social help desk” called Desk.com in desktop and mobile versions. “Desk.com and Desk.com Mobile enable businesses to deliver personal customer service using a help desk that is social, mobile, and easy to use …

An iPod Tree And The Android Story An iPod Tree And The Android Story

In today’s infographic round-up, we get a couple of evolutionary tales about rivals Apple and Google. One focuses on ten years of the iPod, and the other is about the Android Story. As an added bonus, we threw one in …

Yammer Talks Salesforce Integration and “Friends with Benefits” Campaign Yammer Talks Salesforce Integration and “Friends with Benefits” Campaign

Although Yammer and Salesforce have had a bit of a rocky past, Yammer recently announced that it was integrating activity streams from Salesforce into its own service. This means that sales leads, marketing campaigns, and other content that is entered into Salesforce will appear in Yammer’s stream as well.