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Comcast Is Hiring More Twitter Reps to Help All You Super Bitches

Comcast Is Hiring More Twitter Reps to Help All You Super Bitches

By Josh Wolford March 24, 2015

If you’d like to work for Comcast and handle angry customers on Twitter, well, they’re hiring. In fact, Comcast says it’s tripling its online @ComcastCares team, which handles customer service issues on Twitter and other social outlets. “So, today we …

How The Nature Of Twitter Brand Mentions Is Changing How The Nature Of Twitter Brand Mentions Is Changing

Consumers are increasingly engaging with brands from their mobile devices as opposed to their desktop computers. Specifically, they’re increasingly doing so with the Twitter iOS and Android apps. While the web browser continues beat Android in this area, Android is …

Comcast: Customer Service Will Improve Comcast: Customer Service Will Improve

According to Comcast Cable CEO Neil Smit, dealing with customer service representatives will soon be one of the best parts about being a Comcast customer. “We do need to transform our customer experience, and I think we have a lot …

IBM And Twitter Announce Enterprise Data Partnership IBM And Twitter Announce Enterprise Data Partnership

Twitter and IBM announced a new partnership to give enterprises Twitter data through IBM tools and services. Essentially, it’s a combination of Twitter’s “public pulse” of real-time data and IBM’s cloud-based analytics, customer engagement platforms, and consulting services. IBM will …

Salesforce Desk.com Adds Video Customer Support Salesforce Desk.com Adds Video Customer Support

Salesforce announced the launch of a new video support center for Desk.com, which it claims “empowers companies to transform their customer service offerings through video.” A spokesperson for the company tells WebProNews, “Now, companies can add video content from any …

Comcast Is On A Roll With Customer Service Comcast Is On A Roll With Customer Service

Earlier this year, Comcast took control of FEARnet, a popular channel and website among horror enthusiasts, and this week, shut both down, and let go of the people that operated them. Even the farewell note they posted on the site …

Comcast: Nightmare Rep ‘Did What We Paid Him to Do’ Comcast: Nightmare Rep ‘Did What We Paid Him to Do’

In an ideal world, canceling cable would go something like this… Hello, my name is Bob Willis and I’d like to cancel my cable services. / Ok, Bob. Have a nice day. / You too, completely helpful and non-confrontational customer …

Comcast Call: Customer Records Abuse from Rep

Ryan Block and his wife Veronica Belmont were moving. They called up Comcast Cable to tell them so and ask to have their service disconnected. The rep asked Veronica if she would like to simply have service moved to the …

Canceling Cable Is a Hellish Ordeal, Exhibit A Canceling Cable Is a Hellish Ordeal, Exhibit A

You want to know how a company earns (and I mean really earns) the title of most hated company in America? Well, this is a start. Canceling one’s cable services is a nightmare, and most everyone who’s ever tried is …

Is Your Facebook Response Rate Up To Snuff? Is Your Facebook Response Rate Up To Snuff?

As social media engagement on Facebook rises, response rates from brands are slipping. Brands are struggling to get their messages in front of users thanks to a decline in organic reach of Page posts, but are they responding to their …

Salesforce Launches New Desk.com, Mobile App Salesforce Launches New Desk.com, Mobile App

Salesforce announced a new version of Desk.com on Tuesday complete with a mobile app, reporting engine, and “intelligent” agent console. The console can be personalized on a per agent basis to make each more productive, but still honor the rules, …

Amazon Gives Some Great Ideas on How to Abuse Mayday Amazon Gives Some Great Ideas on How to Abuse Mayday

Last year, Amazon launched their Mayday button – a 24/7/365 customer support hotline that allows Fire tablet users to contact a ‘tech advisor’ and speak to them, live. You know, like a real person. It’s a pretty novel idea, and …

Half Prefer Social Media For Customer Support Half Prefer Social Media For Customer Support

A recent study from Amdocs found social media to be an emerging channel of preference for consumers seeking customer-care assistance. Customers want to be helped through Twitter and Facebook, but they expect quick, personalized responses. Frankly, businesses aren’t delivering. The …

Microsoft Buys Parature For Dynamics CRM Microsoft Buys Parature For Dynamics CRM

Microsoft announced that it has reached an agreement to acquire cloud-based customer service software provider Parature. The company will add the software to its Microsoft Dynamics CRM suite. “Customers are more connected and better informed than ever before. Organizations are …

Guy Buys Promoted Tweets to Shame British Airways Guy Buys Promoted Tweets to Shame British Airways
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Lost luggage is a huge pain in the ass – we all know the feeling. But it happens. What one British Airways patron couldn’t deal with was the customer service he received after his luggage was lost (or lack thereof). …

Facebook, Twitter for Customer Service Facebook, Twitter for Customer Service

A new study from Sword Ciboodle, a customer service provider, and thinkJar, a customer service consulting firm, shows that most businesses are incorporating social media sites like Twitter and Facebook as an avenue for customer service. 75% of the nearly …

Social Customer Service Becoming More Widely Used Social Customer Service Becoming More Widely Used

More and more, when a consumer has a problem they are turning to the internet and looking for answers in the avenues of social customer service. If you haven’t heard of social customer service, just think back to the last …