WebProNews

Dell Tries To Strike Sales Balance

Shoppers can find Dell computers in retail stores.  Any displays aren't likely to feature neon arrows and all-caps lettering, however, as various people have noted that there's not an all-out push taking place.

Wal-Mart Leads Early Black Friday Traffic

The early birds are rising earlier this year as searches for Black Friday-related websites spike a bit earlier than last year.

Best Buy Launches Paid Video Service

Best Buy has launched an online video sharing service that lets users store and share home movies on the Web.

Best Buy Disclaims Pricing Scandal

After being sued by a customer and investigated by Connecticut's Attorney General, Best Buy has reportedly updated their in-store sites with a disclaimer letting customers know that kiosk prices might not be the same as the public website prices.

The Top Electronic Retailer Sites

Amazon.com and Best Buy were ranked #1 for being the best online electronics retailers according to a Keynote Customer Experience Rankings for Electronics Retailers study.

Best Buy's Bait-and-Switch-Plus Plan Earns Lawsuit

Best Buy has a lot of 'splainin' to do about the company's in-store look-alike Websites with different prices than what the customers found online. The company will have the opportunity to defend itself in a lawsuit filed by Connecticut Attorney General Richard Blumenthal.

What's Wrong at Best Buy?

Electronics retailer Best Buy is in hot water. Near as I can tell, they shouldn’t be. What’s gone wrong at the Minneapolis-based company seems to be a lack of coordination rather than the underhanded scheme that characterizes reporting about the crisis. And it is a crisis, make no mistake. The company stands accused of maintaining a “secret” intranet that duplicates its consumer website but with higher prices. When customers come into the store asking for the price they saw on the web, employees reportedly show them the look-alike page on the intranet claiming the price isn’t as low as they thought, forcing them to pay more.

BestBuy Pricing Scandal - The New Bait-and-Switch

Best Buy's got some 'splaining to do. Connecticut's Attorney General Richard Blumenthal has launched an investigation into allegations that Best Buy is intentionally employing a 21st Century bait-and-switch model, enticing customers with sale prices on the store Website and then jacking up the price once they get to the store itself. Best Buy, of course, denies any such charlatanistic practices.