Sony Resetting Some PSN Passwords After Detecting “Irregular Activity”

    November 26, 2013
    Zach Walton
    Comments are off for this post.

It’s been two years now since the PSN was down for a month following an attack orchestrated by members of Anonymous. Since then, Sony has done everything in its power to protect its infrastructure and the accounts that reside on it. That sometimes includes resetting passwords without telling anybody about it until after the fact.

Some PSN users tried to login to their accounts yesterday to find that their password was no longer valid. The prevailing theory was that accounts were hacked, but Sony says that was not the case. In a post on the official PlayStation forums, the company said that this was merely a precautionary measure after detecting “irregular activity.”

We monitor PSN account for any irregular activity. If such activity is detected we will sometimes reset passwords.

This was done purely as precautionary measure and there was no specific evidence that any accounts had been compromised.

Only a small number of users were affected by this and as I said this was precautionary so there is nothing specific to worry about.

I can’t provide any further details as this would affect out ability to keep you guys safe.

It’s unfortunate that Sony can’t provide further details because it would be interesting to see what Sony counts as “irregular activity.” If no accounts were compromised, what’s the purpose behind resetting passwords? It’s also more than a little troublesome that Sony reset the passwords first and then told people about it after complaints started to appear.

While it’s good that no PSN accounts were compromised, Sony apparently still hasn’t learned a thing about communication since the 2011 hack. At that time, it took Sony several days after the initial hack to acknowledge that their systems had been compromised and it took even longer for them to announce that some customer information may have been stolen.

All of this is to say that Sony needs to announce these kind of things beforehand. If they’re going to reset passwords, they should be upfront and transparent about it. Pretty much every other tech company will tell their users if they had to reset their passwords right as soon as it happens. Waiting until people start complaining doesn’t inspire confidence and will give people terrible flashbacks to 2011.

On a final note, if you had your password reset and don’t know how to update it, check out the link in the below tweet:

[Image: Sony Entertainment Network] [h/t: Eurogamer]
  • TheTruth

    BS. Sony will NEVER admit to being hacked again, especially right after a huge launch like PS4. Small numbers, feel free to check into the official Playstation Forums to see how “small” these numbers are. People are also reporting $150(highest amount a PSN account can hold) charges out of no where and alerts that their games are being downloaded by strangers onto other systems. The new Playstation App is flawed and is a backdoor into people’s accounts, it’s been breached.

  • Rayn

    If it’s not a real hack, here’s my guess. Tons of people who hadn’t used their PS3/PSN account in a long time got a brand new PS4 and used their accounts for the first time in a long time. Sony flagged these “abandoned” accounts as possible points of fraud, require a reset, off you go.

    • Jonathan

      Nope, I have been a member the entire time and still havent gotten a ps4 and my account was also flagged. I had to do a PW reset. Luckily no money was stolen from me.

  • koker

    I just had 150 dollars added to my psn accounts wallet about an hour ago. I havent turned on my ps3 in 2 weeks and I did not get the ps4. Hopefully they say something about this random resetting and explain to me why I was charged.

    • Manu

      Same thing happened to me. I’m calling the bank and calling Sony Customer support today to try and get refunded.

      • Hgrrl

        I just had $160 swallowed out of my account for games I didn’t buy and was locked out. Called customer service and they reversed the charges promptly and reset my password.

  • Jason

    My account was hacked last night, got hit for 140 dollars sent to my “Wallet”. talking to sony who ever did it used a computer vice a PS3 which is all I have ever used to make purchases. people are getting hacked, there’s your irregular activity.