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Google Shuts Down Social Game Acquisition Slide

Founder Max Levchin out

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  1. The online game SuperPoke Pets recently sold to Google. The game has been operating for over 3 years and in the last 6 months varies changes have been ongoing with the promise that the game would still be available to play and online. The original owners Slide and Google allowed players to purchase items, “gold” with real money up until July 1st 2011 which is the date they set for no longer creating new items to feature in the online shop to buy with real money. There were people who bought “gold” and kept it in reserve so they could use it at a later time. It was announce August 25 2011 that Google was deactivating the game after months of assured promises across the online forum and to its players this would not happen. People have invested thousands of dollars a piece into this game. They are outraged that only two months ago the players were given false promises of continued game play, only to be told today on the online forum that in less than 6 months or sooner it will be deleted. There are also several other major issues. One happening in the last 6 months of requested debt charges to bank accounts multiply times for their VIP services resulting in several hundred members getting charged over draft fees from their banks or credit card companies. Numerous game glitches that were never fixed along game playing. Accounts banned with no explanations given. Charges made to credit cards that were kept on file with no way to delete them from the system. Changes made to the Terms of Service with no prompts given to the customers of when these changes occurred. No customer service contact phone number. Customer service was an email only system and it took weeks to get a response if any.
    There are many more issues I am sure I can think of over my 3 years of playing this game. And there are many more that did not happen to me but my fellow players. We have been wronged. And I hope you can help.
    The game’s website is www.http://superpokepets.com
    Please take a look
    Google took advantage of the loyal players in this game. We were told it would not shut-down that the game had evolved to the max and that the players could self-contain the game by using a market place for coins. People bought up gold thinking the game would cont. in the future. now 7 weeks after shutting off gold products they decide to pull the plug. This is greed on google part. A company I will not trust after empty promises are made. Buyer beware of products of virtual goods they will sell and then just pull the plug on the game. All because they can and will use your money in any situation, then claim its not a profit making venue. Shame on you google!

    • charlene robb

      i totally agree with everything you’ve said :(

      • Zena Powell

        I too totally agree with Bonnie. Do not take this game away. If I take pictures of my pet and don’t have her, the memory will be too painful to bear.

        • Meredith

          You can take pictures, but the game won’t let you transfer them to email or anything.
          I have had an account for a little over 2 years and my nearly 5 year old son just started playing May 25 of this year and now just 2 weeks after I created an account for my 3 year old daughter Google is going to break their hearts. What am I supposed to say to my son when he asks to play with his panda named Panda Bear or my daughter Molly’s bunny named after herself? I could always buy her a bunny I suppose, but you can’t have a Panda for a pet. Google children play this game too.

      • Veronica

        Please do!!! I too just had my 12 year old daughter sign up thinking its safe and fun game for her to play online with me and can get a check on it. I have been w/ SPP from almost the very start and only purchased Gold every now and then, but it did sure add up $$$… Why slide did this is beyond me and I thought Google was an upstanding company. It seems we were wrong! I understand the need to make $, but Google is HUGE and I am sure if they would bring VIP accounts, Gold buying & the life back to SPP, it would flourish once again because us TRUE fans of the game have stayed through it ALL!!!

      • Barb Puder

        I’ve been playing for a year and a half, and loved it. It’s different from the shoot-em-up games, or the ones where the time crunch can cause stress. SPP is actually creative and relaxing, and during a time when I can’t afford most other entertainment, it’s nice to have something that I could enjoy without investing significant money unless I chose to. Maybe I should be glad my husband wasn’t working, as I probably would have spent money on it. But even at that, it’s not about the money. It’s about a game that is fun, creative, and more “social” than any of the other social games I’ve tried. It’s working just fine in its current maintenance mode (no new development). Why take it away?

      • Josh

        Thanks Chris, any help would be appreciated by the SPP community!

      • raine918

        Thank you Chris cause SPP employees posted this not long ago and that means they lied to us.

        A few players have speculated that Slide will be turning off SPP entirely on July 1st, July 2nd, or in the near future. This is completely untrue and we would like to put these rumors to rest. We hope that SPP will remain an active game and community, and we have no plans to shut the site down. We know some of you are wondering how SPP will be able to continue without money coming in from Gold. Over the past few months we have worked to optimize SPP.com to be as efficient as possible and require minimal maintenance and resources.

        Here is the link to it.
        http://superpokepets.com/spp/news/topic?tid=9426yMf99kCj7j2_nUFs9g

        • christalee

          We have been lied to, mislead and I’m so glad you posted this. A class action suit is definitely in order.

    • Bobbie Spencer

      I totally agree with what Bonnie and everyone else has said. I to have invested money in this game with promises it would alway be there for us to play.

    • Danyelle

      I agree with this completely. We were all lied to by google. It is so wrong of them to shut it down. We were told the game would continue and be self-sufficient. I have also played for nearly 3 years, and spent who knows how much money. I can promise you that if they take away superpoke pets, I will not use or buy another google product.

      • Danyelle

        Was meant to be a reply to Bonnie. I agree with Bonnie completely.

    • paula

      I totally agree with Bonnie she has said it all.. and so many of us are just lost right now with all the empty promises.

    • Thank you Bonnie, you expressed exactly what the majority of us are feeling right now. I have played this game for over 2 and 1/2 years and can not believe that Google is killing it, now, for over a million people.

      Children will be heartbroken, as will adults. The outcry is loudly being heard all over facebook and My Space.

      This game is therapy to so many people. We’ve made wonderful friends, created, laughed, cried and sworn to stop playing, but we stayed, for the love of the game and our friends. Google is taking so much from so many, without a backward glance.

      Our voices will be heard, but will they actually listen?

    • Mary M. Miranda

      Bonnie I couldn’t have said it better myself. Every piece of information you’ve mentioned is all true. Bottom line…we’ve been ripped off.

    • sher

      dead on! screw google, i can use firefox and bing for my sourcing.

      • Anne D kasday

        I have already got my information ready to send to the class action attorney, We downloaded my bank information and I spent $2000.00 on gold items. A tough lesson to learn, but I have learned! However it is the arrogance of Google and the constant lies and reassurances that should be put to shame and if a class action lawsuit can be started or Publicity shone into this dirty corner then I am willing to go for it.
        A lot of sick people and shut ins got so much from this game and to just halt it when it really costs nothing to keep it as it is is thoughtless and mean spirited.
        Sorry Google but I intend to find out every company you have cahoots in and never give you space or sales in my life. It was not called for and you need to take it back! Right this wrong now!!!

    • Becky

      Very well said. I hope you guys are listening. It is so much more then a game. We have met some good people out here.

      • Becky

        this was also meant for Bonnie

  2. charlene robb

    i have been playing this game for over 3 years! i have made some wonderful friends from it please dont shut it down its so unfair everyone has worked sooo hard. this does make me cry at the thought of loosing my friends :( its not about the money and hours and hours we’ve all put into it its about friendship :(

  3. Melissa

    Google Scammed us ALL! After making millions of dollars and becoming one of the fastest growing online games they have decided to Shut us down. I would like to know what made Google make this decision!

    This can’t be happening because one person left the company. Was that one person the only person who knew how to create and maintain the game?

    A REAL Explanation would be nice right about now!

    Is this even legal? I guess it doesn’t really matter to anyone, except for those of us who are left holding the SPP bag!

  4. I have to say that as a disabled person I am very upset that you want to take this game away.It is challenging and fun and I have made some very good friends who I can be with when I am hurting and can’t do anything else. Also so many of us have spent hard earned money on this ,our entertainment.I can’t bowl or go to movies (no car) but I can sit with my laptop and click and chat. Please look in to this and keep our game.I do not want screenshots of my habitats as that would only depress me. If you can’t keep it online can you find a way for us to have our accounts offline and keep what we have. I also have a 6 year old grand daughter and a 9 year old grandson who use my accounts and decorate,and they would be upset too.

  5. Sonja

    So Google thinks it is so big now, they don’t feel that they owe any explanation to anyone, why they would just suddenly and unceremoniously dump the games they have come to love and spent so much money on? Remember the old saying…The bigger they are the harder they fall.You have hurt a lot of people with out even seeming to care. Don’t get to big for your britches guys.

  6. MMM

    Shutting down SuperPoke Pets is the stupidest thing Google has done. You will causing a lot of people undue stress. Most of us play as a way to interact with others on a daily basis and relax. It is our favorite outlet and for people like me, the only contact with the world around me. I don’t like the other games, I do like my pet. She came along at a time I needed something to take away the pain of loss. Now you are making that loss real again.
    Shame on Google, just SHAME on you.

  7. Sherrie

    This was my one way of getting away from everyday things. It was a stress reliever for me. This is very upsetting. I have made so many new good friends on SPP. I always feel so much better after sitting down and playing for a little while. I look forward to playdates, gifting, gardening, just to name a few of the things. It gets me away from reality for a while. Please do not take it from us.

  8. I am so upset, you said you had no intention of shuting down SPP when you stopped the new releases. I can not beleave you are doing this to us. THIS SUCKS!!!!!

  9. sher

    Superpoke Pets Employees = Dishonest Lying Bastards.

  10. I am very upset about spp pets and ranch being shut off. I enjoy these games and they help to deal with horrible back pain. We have pain support groups in these games. These games add joy to our lives, helping to distract us from our illnesses. Also most of us have invested money in these games and by shutting them down after we spent a lot of our money and time on these games is like spitting in our faces. You should be ashamed of your self for ripping off all the loyal players of these games. I am totally disgusted with you. Take away such wonderful games. My father and I play spp ranch and we enjoy helping each other out and have made wonderful friends while playing. Shutting these games down would be extremely rude, ignorant and disrespectful.

  11. SPP4Ever

    Such a sad day for all of us loyal pet owners over the past 3 years…although Max has left and this led the way for Google to ax SPP he still has the ability to save it if he wants…there is still time to see if he not only turns his back on SPP but all of us as well…this decision could make him a hero or hated by all SPPers…if the choice is to turn his back on all of this then it is with all of my hope that bad karma follows him and shadows any future project he may try.

  12. Dacholiday Dach

    I can’t believe the lies Google has fed us.
    We SPP players were assured that Superpoke pets was not going anywhere. That is obviously a lie. They even continued to allow us to buy gold items with real money, and now they tell us we can’t use these virtual items we paid real money for.
    Yes I guess it’s stupid for us adults to get so attached to these little make believe animals, but so many players used Superpoke pets because the game was more than a game. It was a community. A world of its own. In the hard times people have been having over the last several years, people could go and take care of their little “pets” And unlike most online games we could do so at our leisure. We weren’t on a time schedule. We dressesd them and fed them and played with them, as well as our friends pets.
    Parents could allow the little ones to play knowing there was no violence. And no learning curve. Disabled people who were bedridden with limited mobility and movement could play, as the game didnt require quick movement or good reflexes.
    Does Google want to go and tell a four year old little girl why her pet kitty is going to starve to death because she can’t get to it to feed it? I dare them to do so.
    I used to think Google was an upstanding company, that they actually gave 2 cents about people who use their platforms, but I see that is not the case. Like every other company they are nothing but a huge uncaring corporation.
    Google has failed, they get an F from me.

  13. Amy Hensley

    I will be disabling all google products from my computer.. This is beyond cruel what they have done to the SPP Community.. Shame on you, hope you sleep well at night!!!

  14. Bugster

    So it’s supposed to make us all feel better that Google took our money and then decided to shut the game down?Are we supposed to feel all warm and fuzzy that Max Levchin made out like a fat rat when he bailed out? I understand it’s a virtual game but when real people spend real money then it leaves a lot of folks pretty upset to find out it’s being shut down! The Slide/SPP forum made sure to dupe the players into a “last minute gold rush” by telling us we wouldn’t be able to buy gold items after a specific date and to be sure to upgrade to the VIP status to ensure our little pets would have full mobility,etc. before the close-out of gold buying.This game has a huge following and if the ability to buy gold items hadn’t been discontinued I’m sure it would’ve remained a profitable game for Google.Anyone who has tried the beta version of Google+ has seen it will never replace Facebook and is doomed from the start.Google should either reconsider closing the game or be very ashamed of the shabby treatment they have shown to us,the players of SPP.

  15. Char & Kermi

    It is a very sad day. I am upset we were told that our pets would not be going anywhere, buy what is left of their gold ( which required real money ) because they were not making any more . ” Lets get back to the fundamentals with play-dates & trading ” & then 2 months later we are told to take pictures of our Pets because they will be deleted. It is not just a game, We all love our PETS & our friends. GOOGLE How hard would it be to leave this game up & running? Many would be will to pay a monthly or even a yearly fee. Google has gotten so big that they really do not care about the little people.

  16. Insightful

    If I where Zynga, right now I’d be buying up Spp fast.
    As for goggle Ha even my fish ville app is played in yahoo pulse.
    Now off to kill my youtube account.

  17. cathy

    Google….do you really think ur games are better than superpoke pets…..those are little kiddie games….we have made friends through our game and it is so unfair to take it away from us

  18. I am so sad and angry about this. Please Don’t Shut Down SPP!!!!!Please Please! We love this game and it’s more than a game it’s a life saver for so many, me included. It makes me smile everyday and in 6 months my friend will be murdered :( Come on Google, I thought you were better than this…..

  19. Please don’t shut down SuperPoke Pets! I LOVE this game!
    I’ve been playing it for two years now and have made some great friends!
    I look forward to playing w/my pet and decorating her habitat!!
    It’s a wonderful stress reliever from my hectic day!
    Please “SAVE” us!
    Please someone fight for us!

    • Monica Wright

      Contact Freed & Weiss LLC to Learn More Information
      We invite you to contact us about any instance of fraud or deceptive consumer practice. Take the next step and let us provide a voice for you and others who have suffered the same injustices. Call us from anywhere in the country, toll free, at 866-779-9610 and we will get back to you as soon as possible to discuss your claim.

      http://www.freedweiss.com/

      Credit Fraud Attorneys Protecting Consumers from Fraud and Deceptive Trade Practices
      When customers are treated unfairly or are deceived by a company, whether through false advertising, misleading sales techniques, false billing or other tactics, consumer fraud has occurred. It can happen in a variety of industries, but all victims of consumer fraud have the right to pursue any damages that occurred as a result of the fraud. Class action litigation allows consumers who have been deceived or defrauded by a company to take action against those responsible.

  20. Monica Wright

    There will more than likely be a class action lawsuit filed due to the fraudulent activities practiced by Google/Slide. Please call the lawfirm:
    Contact Freed & Weiss LLC to Learn More Information
    We invite you to contact us about any instance of fraud or deceptive consumer practice. Take the next step and let us provide a voice for you and others who have suffered the same injustices. Call us from anywhere in the country, toll free, at 866-779-9610 and we will get back to you as soon as possible to discuss your claim.

    http://www.freedweiss.com/

    Credit Fraud Attorneys Protecting Consumers from Fraud and Deceptive Trade Practices
    When customers are treated unfairly or are deceived by a company, whether through false advertising, misleading sales techniques, false billing or other tactics, consumer fraud has occurred. It can happen in a variety of industries, but all victims of consumer fraud have the right to pursue any damages that occurred as a result of the fraud. Class action litigation allows consumers who have been deceived or defrauded by a company to take action against those responsible.

  21. Lauren Johnson

    I have been a loyal player of SPP for 3 years and spent a lot of money on this game thinking I would be able to use my items for many years. I am so upset that they lied to us and said SPP is not shutting down when they obviously knew it was!!!!

    I have already uninstalled my google toolbar from my computer and I do not use google as a search engine anymore. I will never spend any money on google products again ever after what they have done to the SPP community and the deceitful way they have handled this whole thing.

    This is also so sad to me because I think SPP is a wonderful source of beautiful artwork and I am very sad that all the art they have created will be lost:(

  22. Sandie French

    I agree with Bonnie. I spend most of my life in bed and SPP has brought many friends from all over the world into my bedroom and life.I two brought gold I could not really afford but love it. I am going to miss mt pets as I have 5 of them I will never trust GOOGLE again or play there other games. SHAME ON YOU GOOGLE THERE ARE A LOT OF SICK PEOPLE AND CHILDREN PLAYING SPP AND YOU ARE GOING TO LET EVERY THING DIE WHEN SPP FINISHES I WILL NEVER USE GOOGLE AGAIN SHAME SHAME SHANE ON YOU

  23. melody wells

    I have met a lot of people with different disabilities who use SPP as their link to the outside world.They have become emotionally attached to their pets and they don’t understand why all of a sudden someone would take them away.Hasn’t the government done enough to our most vulnerable citizens without Google jumping on the band wagon as well.And yes I do work with the physically and mentally challenged. They deserve a life just as any other citizen.

  24. Annette Samford

    SPP has been my rock and a place I could go to take my worries off serious real life issues. There was always someone online to talk to, always something to do, always a way to make me smile. What Google has done is plain out wrong! This game has MANY active users and would have more if the new content continued to be released and gold purchasing were to be returned. I love SPP, I love my pet, and I am not going down without a fight! I will not support ANY Google product if they go through with this. They are not the only browser, web search, or toolbar out there. This is a shame and they should hang their heads for what they have done.

  25. Diane Mitchell

    I WILL NEVER play another game or support anything GOOGLE ever again. They are liars and take advantage of people who are just trying to enjoy their pets and friends. It a SOCIAL game. I have been in it for 3 years and it is a part of my daily life. I will never let google break my heart again!

  26. Mystic Kitty

    Google has no right to do what they are they pushed gold on people until the last day, even placing it on sale. They said they would restock the store with things for months to come and we would enjoy the site for years, they made a 4 and 5 year candle knowing what they where going to do. Now we are going to lose our family, our community our pets. So many people have spent there hard earned money on this app now to be told take a snap shot? Google is lying to us all they are monsters and cruel to kill animals is heartless to not care is worse. Google took slide, destroyed it and then left end of story now we have 6 months but they LIE, most articles I have read say Google is crazy why do this pay all this money and let it go?

    Worst of all is all the people who have spent so much money to know now they might as well have thrown it away or burned it. Even today they allow there retail store and it is there’s to sell gold to a site they say is over. It can’t be legal what they are doing but we are just suppose to let everything go?

    I might not be an adult yet but I was taught right from wrong this community is more then pets it is people that love each other, there friends the bonds. Now they tell us go to Facebook to keep those friendships alive and oh take snap shots while you can are they crazy!

    I love my pet and the people how can this be fair or right? Why don’t we have a voice a say anything why should we buy there lies? Google you are liars and I will never trust you again and I hope that someone sues you because what you are doing is wrong.

    Let me put it this way, how would you like someone to come to your home and say’ You know your house is in the way, you have 6 months then where dozing it, sure you love it, sure you put thousands into it, but still it’s going.” Would you say” Gee that is a shame I really like my house, 6 months you say well thank you that give me enough time to take a snap shot!

    Don’t kill our pets!

    Be honest, don’t take out community because of GREED we are real, we care and WE are not going away, I hope every news program picks this up CNN already has it and so does ABC Google sooner or later the jig will be up!

  27. Linda

    I HAVE ALSO BEEN A LOYAL PLAYER ON SPP FOR 3 YEARS.
    I LOVE MY PET VERY MUCH AND HAVE MORE THAN ONE.
    IN ALL THIS WITH NOT BEING WELL IN HEALTH IT ALSO HELPED ME AND
    MANY MEMBER’S FEELING BETTER AND HAVING TONS OF FRIENDS.

    I ALSO SPENT A FORTUNE LIKE ALL IN GOLD ITEMS AND NOW WE WILL
    LOSE OUR MONEY SPENT WITH LOVE BUT SACRIFICE.

    SINCE GOOGLE BUT THE GAMES BUT MORE SPP ALL AT THE BEGING LOOKED
    FANTASTIC BUT AS I SEE IT WAS ALL FALSE JUST TO TAKE OUR MONEY
    LIKE IN ALL THE GAMES AND LEAVE US WITH NOTHING AND NOT ONLY ,KILL OUR PETS AND ALL WE CREATED IN 3 YEARS.

    THEY SHOULD BE ASHAMED WITH ALL THE MONEY THAT GOOGLE MAKES
    AND THEY TOOK OURS BEING THAT WE CAN’T KEEP WHAT WE BOUGHT.

    I GUESS WE SHOULDN’T OF BEEN TO EASY TO BUY GOLD EVERYTIME IT WAS
    ON RELEASE NIGHT.

    CAN’T GOOGLE SELL SPP TO ANOTHER COMPANY AS LONG WE DON’T LOSE ALL
    AND MAKE OUR PETS DIE OR DON’T MAKE GAMES THAT WILL HURT MANY
    PEOPLE THAT STAY HOME ,ARE SICK ,LIVE ALONE AND THERE PET BECAME THERE
    BUDDY,THERE PAL.

    DEAR GOOGLE ,WOULD YOU LIKE TO BE ALONE WITH NO ONE BUT YOURSELF?
    DOING THIS ,KILLING OUR PETS IS ALSO KILLING MANY BUT MANY PEOPLE
    THAT I GUESS YOU CAN’T IMAGINE AND BREAKING OUR HEARTS.

    JOBS LEFT APPLE BUT LIKE A LOYAL MAN,BECAUSE HE IS ILL AND LEFT
    ALL IN GOOD HANDS.

    WHY CAN’T YOU DO THE SAME AND ATLEAST SELL TO ANOTHER COMPANY
    AND WE SAVE SPP.

    I WILL BE ON TILL THE END IN SPP…SHUT OFF THE LIGHTS,OK WE WILL CRY
    BUT YOU AS A BIG COMPANY SHOULD PUT YOUR HAND ON YOUR HEARTS BUT YOU
    DON’T HAVE ONE…ONLY THINK OF MAKING MONEY.

    GOOGLE SOUNDS WORSE THEN THE FILM-THE GREEN MILES.
    I APPRECIATED GOOGLE IN ALL BUT TO SHUT OFF GAMES AND THEN
    FOOL US AND LIEING,THAT WAS NOT CORRECT AT ALL.

    ALL WE CREATED IN THESE YEARS WITH LOVE AND OUR SOUL
    WAS A WASTE OF TIME,BUT WE ARE PROUD OF ALL WE HAVE DONE.

    BE ASHAMED,I HAVE NOTHING ELSE TO SAY.
    ONLY ONE:I THANK ALL THE FRIENDS THAT HAVE BEEN AMAZING
    FROM ALL OVER THE WORLD AND OF COURSE WITH MY HEART IN MY
    HANDS AND TEARS,I WILL MISS MY PET TARI.

    JUST PLEASE ,LET’S REALLY TRY TO SAVE SPP BUT OUR PETS!!!

  28. sunbean72

    I’m utterly devastated that the game is being shut down. It’s not right… like a bully taking our ball and popping it. Why? The players were willing to pay monthly fees in addition to paying $1-$50 PER ITEM and now they’re just going to shut it down. Why not sell the servers or allow the players to fund it? Or try it on google+? Because they have no regard for their customers, only how quick they can make a buck.

  29. Mel T.

    To sad for words… I love SPP! It is part of my life, sad but true! I put so much time, $$ and all my love into this game. Playing for over a year daily. I know people who dont play SPP cant understand how I feel. Its like a good friend is sentenced to death! 6 pets are mine and I love everyone of them. PLEASE DONT KILL MY BABYS!!! =(

  30. Cindy

    I think this is terrible what they have done to ALL of us . I have a 3 1/2 yr old grandson who loves SPP . He has learned so many things things on it . He loves spinning the wheel ( he hollers big money ) so cute .But this is all ending now thanks to Google , this is not fair at all . I have spent $ on this game & now losing it all . We were promised that they would not be shutting SPP down & now 2 mos later they inform us that they are . So wrong in every way .

    • Selina Phanara

      Indeed Scumbagerry has occurred once again and I will be left with nothing but a $2,000 memory of what was.
      Google=Evil

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