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Google Rep Gets Mouthy

Honesty is not always the best policy

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Google Rep Gets Mouthy
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Anybody who works in customer service will tell you that it can be a thankless job. Not to say that all days are bad but it can definitely be tiring. I noticed a post on Search Engine Roundtable about an issue with AdWords Customer Service that perfectly illustrates what can happen when a rep is having a bad day:

the customer asked (obviously frustrated):

“Anyone? do the people that work at google comprehend their own policies?”

Google reps response:

“….For what it’s worth, your site doesn’t look good to me. It’s visually unappealing (like it came through a time warp from the late ’90s :-), has several pages with no content yet, a forum with almost no posts, etc. I’d probably hit the back button pretty quickly if I had clicked an ad that took me to it. But I don’t see any actual policy violations at first glance. As far as I know, the “Yuck, hit the back button!” factor should be handled by low quality scores, not disapprovals”.

The customer again:

“....As for the amount of people on the site… well, you’re obviously not the brightest person to have replied to my question.
The point of advertising is to bring in customers”
.

As for your opinion on the design… I didn’t ask. So, I don’t understand the point of all writing that whole paragraph as if someone actually cared about your opinion”.

I guess it’s cruel to randomly post these conversations but it’s just so ammusing! The good news is that the rep realized she lost her temper and wrote back immediately:

“You’re right, you didn’t ask. I do think you may have some quality score issues, but my design comments were uncalled for and over the top. I apologize”.

Google Rep Gets Mouthy
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  • Superalias

    Mm. “Ammusing”.

  • http://qualityscoregame.com/ QSGame

    There are two types of rep, if you company is big enough there will be a team of 5 or more google staff to help your campaigns. half are sales people and th e other half are your technical individual. Ask them for their title and you can determine. QSBook

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