Not Even Yahoo Employees Want To Use Yahoo Mail

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Not Even Yahoo Employees Want To Use Yahoo Mail
[ Technology]

You know how everybody has been complaining about Yahoo Mail since they redesigned it (and then complaining more since they redesigned it again)? It would seem that it’s not just Yahoo Mail users that aren’t big on the product. Even Yahoo employees have been refusing to use it.

Are you a Yahoo Mail user? Have you taken issue with recent changes? Do you think the whole thing has been blown out of proportion? Share your thoughts in the comments.

Anytime a widely used product gets a redesign there are going to be some people complaining, but in the case of Yahoo Mail, it has been relentless. People have been slamming it all year with no real signs of letting up.

If the backlash has been this big from users in general, what does resistance to the product from Yahoo’s own employees say about Yahoo Mail as a business tool?

Kara Swisher at All Things D, who frequently obtains leaked internal memos from Yahoo, shares one in which the company is urging employes to switch to Yahoo Mail from Microsoft Outlook, after only a quarter of them made the switch since being asked to do so before.

Here are a couple excerpts from the memo from SVP Communications Products Jeff Bonforte and CIO Randy Roumillat:

Earlier this year we asked you to move to Yahoo Mail for your corporate email account. 25% of you made the switch (thank you). But even if we used the most generous of grading curves (say, the one from organic chemistry), we have clearly failed in our goal to move our co-workers to Yahoo Mail.

It’s time for the remaining 75% to make the switch. Beyond the practical benefits of giving feedback to your colleagues on the Mail team, as a company it’s a matter of principle to use the products we make. (BTW, same for Search.)

Using corp mail from the Y Mail web interface is remarkably feature rich. It supports booking conference rooms, folders, calendar, filters and global address book. Plus, you get built-in Messenger, smart conversation threading, powerful keyboard shortcuts, the new quick actions, attachment preview and our beautiful new rich themes. In the rare case you do need Outlook, like adding a delegate for your calendar, you can still fire up Outlook for 30 seconds.

But wait there’s more. By using corporate Mail, you’ll automatically get to dogfood our new features first. I’m especially excited about a new feature premiering in just a few more days: smart auto-suggest, powered by a platform from the still-have-that-new-acquisition-smell Xobni team. We have been testing this feature with select users in and out of the company and the response has been fantastic: “Whoa!”, “Amazing”, “Already in love with it. Woot!” and, my favorite, “So nicely integrated that it appears as if it’s always been there. I already can’t imagine it not being there again.”

It doesn’t look good – Yahoo is having to urge a whopping 75% to move to Yahoo Mail. It’s unclear exactly when they were first told to do so, but “earlier this year” makes it sound like it’s been quite a while. A long time to have that many people ignore the corporate wishes.

I mean wow. How bad is it?

The memo closes by noting that corporate mail is not yet supported on mobile. That’s probably not going to go too far in convincing those reluctant to make the switch.

If Yahoo is having that much trouble convincing its own people to use the product, what does that say about the prospect of gaining new users – especially business users?

If Yahoo employees don’t want to use it, and old Yahoo Mail users hate it, who else is left besides new users?

We haven’t seen any hard data about Yahoo Mail usage, but it’s hard to imagine that it hasn’t lost a lot of the old users, based on the hundreds of comments we’ve gotten from readers ourselves. Here are nearly five hundred on the last article we wrote on the subject alone (there are hundreds more on other articles). And we’re just one place users can vent.

People dislike it for a pretty broad range of reasons, which complicates things even more for Yahoo. It’s not as though there’s just one feature that is frustrating users. There’s no one feature they could add that would make everybody start responding better.

Although, one thing is clear from all the comments. If they just switched back to the old Yahoo Mail, they’d make a lot of users happy. I’m afraid I don’t see that happening, however.

Are you happy with the current state of Yahoo Mail? Let us know in the comments.

Image: Yahoo

Not Even Yahoo Employees Want To Use Yahoo Mail
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  • Menno Pauls

    I have used the yahoo email service since 2002. This last upgrade/change to Yahoo Mail has been confusing for me. That is on the negative side.
    On the Plus side, it appears to do a better job of dealing with Spam

  • Robyn

    I have had this account so long I can’t even remember. I think it has to be at least 14 years. I am relatively savvy but this is the most impenetrable, difficult to see, read and navigate system I have EVER had the misfortune to be stuck with.

    • Anne van der Lee

      The 7th thumbs up above was to agree with Robyn’s remarks about how AWFUL Yahoo is now and was NOT, as you might thing, a thumbs up for Yahoo which, for me, is now pretty useless.
      I hate the little so called ‘conversation’ boxes which only confuse. And who thought it a great idea to have everything so pale that one can hardly see anything? The old style, straight forward email system, worked well and was easy to understand and work. Every job now turns into a nightmare and takes three times as long to do.
      I intend to leave Yahoo as soon as I can get my brain around sorting out all the stuff I have on it. A.

  • Mo

    Yahoo mail quality has consistently gone downhill. Messages freeze before loading, links don’t work., deleting messages takes so long, then deletes more than you selected. It’s practically useless now. After using yahoo mail for over 12 years, seriously thinking of switching- which will be a huge pain in the …, but I can’t handle the poor performance any longer.

  • Brian Hurrel

    I was waiting for them to bring back tabs or at least a choice to keep the old version, but it doesn’t look like that’s going to happen. Working with multiple emails is practically impossible, the interface is now counter-intuitive and clumsy, and to top it off the whole shebang is bug-ridden.
    Just awful.
    As much of a pain it is going to be to change all of my contact info, I’m simply going to have to.

  • j hogan

    with the new mail I feel I am losing the functionality I came to expect with the older version. bring it back.

  • Sharon

    My biggest beef with the new Yahoo mail is that I can no longer sort e-mails by sender. This makes searching for a particular e-mail very difficult. If I could ask one thing of Yahoo, it would be to restore the search by sender option.

    • Steve

      You CAN sort by sender. Click on the right side of the header, where it says VIEW. Click here and then select our sort.

      • Nick

        Thanks for the info, Steve. Pretty clunky though, compared with how it used to be!

      • Annie

        Incorrect- I have 2 yahoo email accounts and when I click on view, sort, I don’t have the option for sender. I have:
        – Date
        – Unreaad
        – Attachments
        – Starred

        I used to use the sort by sender option frequently- very disappointed that this was removed.

  • http://savealotshops.com savealotshops

    The real problem with Yahoo Mail is that
    it DOES NOT WORK PROPERLY ! If they simply
    made it function properly they would eliminate
    most of their negativity !

  • http://Www.toptradespeople.co.uk Dawn Anderson

    Very poor. constantly fails to load. Difficult to track messages. Just shoddy really. They seem to send revisions out of the door without thorough testing.

  • Eckart

    Have been using Yahoo/sbcglobal email for ever it seems. I am happy with the improvements. Attaching dox is really easy, calendar is cool …. no complaints. Thank you!

  • rob

    Yahoo mail is slow, slow, slow – I’m several sentenances ahead of its ability to commit the written words electronically. It is no longer intuitive or simple to use – the interface is so unresponsive you can measure the latency in seconds…sometimes it feels like minutes. Outlook is no great shakes, but with Yahoo mail you don’t get burgers, you get dogfood. What are they thinking up there?

  • Betty Tavel

    Terrible change. Now I find it cumbersome to impossible to forward any messages to more than one recipient. Phooey! I’ll probably quit the site and get a new e-mail address.
    Betty Tavel

  • http://www.seoforyou.com john anderberg

    I like my own e-mail, not yahoo. I have e-mail, my own e-mail and Yahoo and AOL.

    AOL is OK but the website constantly recycles – g-mail and AOL lets me insert a picture with the text – my own e-mail has no ads, fairly secure.

    Yahoo stabs me with countless advertising, so I use it less and less.

    Soon, I will not use it at all. Been using it for almost 18 years.



  • Robert

    Can’t sort e-mails by sender, scrolls for days, slow.

    I don’t even bother going in there unless I “REALLY REALLY” have to.

    In short POS

  • http://www.brady-harness.artistwebsites.com Brady C. Harness

    Remember the sage adage “DON’T fix if it ain’t broke!” well that is where Yahoo Mail totally screwd up.
    Not only did they mess up the basic system but now they are trying to force people to buy their out of being forced to see Ads!
    Brady C. Harness

  • peter laufbahn

    when they made the 1st change that was a disaster i tried to adapt since this was my main email account the next fix fouled mail up again after the new year i plan on change my main email address and getting rid of yahoo mail all together
    good bye old friend

  • http://profilerbook.com/ Edgar

    As for me I have nothing against Yahoo and use their services but I do not like and deleted my accounts from Facebook and LinkedIn,the services of which I did not find useful for me but humiliating.I never like when a site like Facebook or LinkedIn with no face and 70% of faked(artificially generated)accounts tell me what and how shall I do and try to rule me.As for Yahoo they are fine for me actually.

  • http://www.starrgates.com Caryn Starr-Gates

    I use Yahoo Mail for a specific reason/audience and am thankful it is not my default email program. The new redesign is TERRIBLE. The way the message threads appear is confusing and makes it difficult to quickly discern recipients, or where you are in the thread. The new interface is much more clinical and this is off-putting to me. There was nothing wrong with it before — in fact, I liked it very much. Now . . . not much at all.

  • http://www.nikableu.com Kimberly

    Trying to delete emails takes soooo long; it will bulk delete for a bit, then allow maybe five at a time, then it stops entirely. It also returns deleted emails to my inbox. Arrgh…

    • l rostetter

      Yes, I have had same experience

  • Steve

    Here are some of my frustrations:

    1. You can not adjust the width of the columns. For example, if you click on folders, you can not expand, to see the full name.
    2. Currently, the “mark as read” IMMEDIATELY, does not work; only 2 or 5 seconds works.
    3. Some of the writing/editing features are gone, for example: underline; selection of fonts; selection of colors; etc.
    4. Doesn’t seem to be an option to always show Bcc, when writing. You have to go to Cc and then select Bcc. This has caused me to send Bcc e-mails as Cc; not a good way of being discrete.
    5. Just today, I tried to MOVE e-mails from SPAM to INBOX and I could not get them to move, no matter what I tried.
    6. I’ve had so much trouble with the “improvements” that I had to switch from Internet Explorer to Chrome, just to get Yahoo working, as it should. While I don’t have problems with Chrome, I do prefer I.E.
    7. Like most Yahoo users, it’s just a matter of time, before I suck it up and reinvent my e-mail, on another site.
    8. I’ve been a mail-plus subscriber, for quite some time. Now they are changing that and I haven’t even seen an e-mail, explaining the impact and how it affects me.

    Not that my comments matter, but I guess I feel a bit better venting!

  • http://tmjtherapy.com harold menchel

    I hate the changes!. Instead of separate emails they now put everything into one thread, you don’t know if the draft is saved or not, they have continuous error messages, the site loads very slowlyetc. etc. Overall its so more cumbersome to use !! I have another account on gmail which I am using more and more. Minimal issues.
    I am attempting to wean myself out of this mailsite over time.

  • http://bankruptcyhelp.com Eric Leinbach

    Yahoo mail used to be great before the redesign and re-redesign, but now -forget it!! Yahoo mail will not regain usefulness or popularity unless and until they revert back to the original or something close to it. That opinion is shared by everyone I know. “If it ain’t broke -don’t fix it”!!!!

  • Mr David Peter Falzone

    Hey, I liker it. Lots of choices and easy to use.

  • http://gastricbandfrance.co.uk/gastric-band/ Geoff Gastric Band

    I have been a yahoo mail user for many years and use it as my default mail server. However I have to say that the latest version is not very use friendly to say the least. I was looking for an option to switch back to the old version but have not been able to find one so I am stuck with this version !! And whilst I am here, who the Heck decided to actually pay a fortune for the New Logo’s !!! I would be looking for a refund !! what a waste of good money !!!!!

  • http://www.NaturalDogTraining.INFO Paul Anderson

    I get the feeling they are trying to be smarter than gmail, and smarter than the user. Sometimes you cant tell who you are forwarding to, and can’t forward privately any more without revealing original source which is not always appropriate for the message.One gets the feelin time that your choices have been removed and someone else is in final control.

  • http://www.pinkmail.org Michaek Brock

    You can take me off your email list you didn’t post my other comment so take me off ur mailing list email list all together don’t need to waste my time with your comany your just like yahoo bad bad bad and waste off time.

  • http://After12Midnight.com John Charos

    I have been using it for 2 weeks now. I was having a problem with the theme every time I signed in. Now I’am having trouble when I pull out folders. They over lap each other and you cant even use them. Hopefully that will clear up over time.

  • CEF

    It works, but always fumbles whether it’s filing folders, refresh the inbox and try to reply back to emails with various threads, but it always fumbles almost 50% of the time if not more. Something just is way off every day I use the email, but I have my a history of archived emails that I don’t want to let go…. sad.

  • http://thebpstpartnership.com Caroline

    Unfortunately my generic email is with BT Internet and they use the Yahoo platform for their emails.

    I absolutely HATE it!!

    1.The rolling adverts slow the programme down so much you have to wait a few minutes for the screen to become active.

    2. Every time you delete an email the whole screen refreshes meaning another couple of minutes waiting for it to become active.

    3. In spite of going to the advert settings and excluding ALL adverts – I still get rolling adverts on my screen, which I have no interest in and am angry that these are being shoved in my face without my consent.

    4. Folders overlap and become useless

    5. The screen jumps around continuously when scrolling through emails and then, for no reason at all, it completely refreshes and sets your cursor back at the FIRST email. Frustrating or what?

    6. I HATE this programme so much I have changed to another email provider entirely and use my btinternet address for rubbish only because that’s all it’s worth!

    I’m afraid the only other thing I can say about Yahoo mail is a string of the most vehement expletives, which are not fit to be printed here!!.

  • http://www.thecollectorshub.com M Hellwege

    I’ve been using Yahoo Mail for over 12 years and I here to tell you, the last 2 upgrades are terrible!

  • Steve

    The “new” & improved Yahoo mail sucks!!!!

  • http://karras-bommer.blogspot.com Karras Bommer

    I must use Yahoo mail for one account and I dread going there. The first change Yahoo made cut off part of the email page on the right side to make room for ads. But worst of all (and others must have complained because there’s been a decrease) are the blinking, flashing adds. Hateful.

  • http://john@enterprisevideos.com John Willman

    I pay for my Yahoo Mail because I use it vigorously. Well, now I’m trying to switch over to Gmail.
    The new version of Yahoo Mail prevents me from doing business as usual. Notepad was the first to go (I’ve got thousands of notes, used for references over the decade that I’ve been using Yahoo Mail) then try, if you can, to work on one email while cutting and pasting from others. What? Can’t have multiple emails open anymore? For a recent legal reason I would like to print at one email at a time. Oh, can’t do that anymore. If the email is in a conversation over a period of weeks, all emails show up with reference saying they are from “me” to the other person. Forget about any reference to the actual email that each had used at the time. For legal purposes each email should be displayed as it was delivered, including the date and time stamp. Not any more thanks to Yahoo. It used to be fast and quick, now, when the site hasn’t locked up, it is cumbersome and limps along with inadvertent pauses. Why would I continue to pay for this?

  • Helen

    I do not like the new design. I preferred the 100+ pages that I could shift through, but not it’s on one long page. These corporations just do what they want to do, and do not even consider the users. Sometimes a change is NOT necessary, Yahoo. Bring back Classic Mail

    • Nanci

      Helen…you are soooo right…I cannot stand the scrolling….takes me forever to send my old emails to archives…this scolling is horrible.

  • Jim

    I used to use e-mail for various purposes up until the first time I could not get into it. Now, I guess, my account is still there, but I only reference it for a dump.

  • Tor

    I have used Yahoo email for 15 years. I Hate hate it now. The first change I get, I will be going anywhere else!

    I can’t log in half the time
    I get kicked out half the time
    In the middle of a message, Yahoo asks me if I am done
    When I forward a message, the cursor will not let me edit text
    When I do log out, it won’t log me out
    Messages won’t open
    Messages won’t close
    The advertisements are in the way

    I have never seen a good product go to the WORST you can be !
    There is NOthing that is good about it.
    Whoever is in charge totally destroyed it.

  • http://www.bd-shop.co.uk Barney Douglas

    I use Yahoo email – four different accounts …

    BUT I access it through Mozilla Thunderbird, not directly.


  • http://www.angelesclassified.com Andrew Fleming

    I agree with most of the comments, why they had to change something that was working well, if it ain’t broke don’t fix it. Apart from the interface being ugly, the send button is in the wrong place, there is no sort for sent mail (that I can find), the annoying pop-up when composing a new email is annoying, also the folder slide out is cumbersome… there maybe some behind the interface improvements and they can be fine, but go back to the old interface where we were comfortable.

  • Jill

    I have TWICE emailed Yahoo. I HATE this new so-called system. I hate to even call it a system because nothing works.

    1. I detest the constant reiteration of the names of who is writing to whom. Me, Judy, me, Judy, etc. And, when you open the email, it is hard to find the new message. Go back to the old way. I don’t want my responses to show up in my inbox. I want them to stay in the Sent email area.
    2. When I respond to an email, this email that I sent replaces the email that was in my Inbox. Why? I want the original email in my Inbox and the sent email on the Sent page.
    3. When I am looking at an email, I cannot scroll up to the previous email.
    4. When I am answering an email, sometimes I like to change the subject line. Since when you answer the subject line does not appear, there is no way to change it. Thus, you have to compose a new email, which is not what I always want to do. I want to keep the thread of the emails back and forth, but change the subject line.
    5. When I send out an email to several people, for some idiot reason, the Yahoo mail now lumps everyone’s response into one email!!! So then, I cannot answer each person by clicking on sent. I have to compose a new email, and thus lose the thread of the emails. I wonder which idiot thought of that clever one?
    6. I cannot find how to enter a new contact to my address book.
    7. When I edited a contact, there was then no way to access my Inbox. I had to completely sign in again to Yahoo.
    8. I absolutely have detested for some time the ads that are to the right of the mail, and I have tried to delete them for some time. Now, to make matters worse, Yahoo has now put an ad as the first line of my emails, of course in a bold color so I can’t miss it and am constantly distracted by it. If Yahoo and the advertisers think it is good to aggravate potential customers by distracting them, they are completely wrong. This is so invasive of trying to work on email, that I would deliberately NEVER look at, or buy anything that is advertised in such a sleazy manner.
    9. When I send an email, I get a blue rectangular box that says that the email has been sent. Unfortunately, it comes in below the email and is almost unreadable.
    10. The icons or buttons for attaching and for changing type size, fonts, etc. are at the bottom of the email. Again, they are not readable unless you slide the slider down to the right. Adds an extra step to doing something that should be very easy.
    11. When I try to edit something I wrote and put my cursor on the part of the sentence I want to edit, the cursor jumps down several lines and I have to spend time trying to figure out where it is.
    12. I hate the part where you have to click to Show the Message History. Why in the heck would you have to do a separate step to do that? Why would anyone have changed that?

    I’m sure there are more things, but these are the ones that most irritate me. But, I guess what is the stupidest and most irritating is that they instituted all of these changes without bothering to tell anyone and to send a tutorial of the changes. And what is most aggravating is that there are probably some people who have earned a heck of a lot of money to make a mess of this whole system. Hopefully, Yahoo will employ someone to just put the system back that it had. No muss, no fuss.

    I unfortunately have a lot of folders. If I did not, I would gladly change to another system. But I am sure there are a lot of people who feel like I do who will be able to just change to gmail, Hotmail or whatever.

    • Nanci

      You so right on everything Jill. There will be some customers not getting a holiday greeting, AS I CANNOT EVEN PUT IN A NEW CONTACT INFORMATION!

  • A E

    I have no idea what they are doing at Yahoo! I’ve been using Yahoo mail since 1997 and this is the worse I’ve seen it. Not only has the E-mail service gone bad, they’ve made great eforts to ruin everything else as well. Yahoo news and Yahoo sports are old favorite sites that I no longer visit.

  • http://Mabuzi.com Kevin

    Is she the Trojan?

    The next thing they can do is open there stupid directory.

  • http://beautifulhomeselpaso.com Tim

    I don’t understand why yahoo downgraded their product… Maybe there’s a corporate reason unbeknownst to us i.e. like an impending roll out of an amazing non-gratis version with the usability of the previous version.

  • Cindy A. Mulcahey

    I feel Yahoo is fine , why change something if it isn’t broken. Is it true that yahoo is removing Email Addresses?

  • http://veedubmachine.co.uk Les

    We are a big user of Yahoo Mail we use it every day all day long. They had a few teething problems when they first changed the service and one of the changes took a while to get used to. The folders being hidden requiring you to hit the folder icon for them to show. We tried briefly some of the fancy looks but soon chose a plain one. Now I think Yahoo is better then ever. I think when people get used to the slight changes to layout they will appreciate its improved stability.

    • lily gold

      It’s not stable at all. Glitches come and go and come back again.”Slight changes to layout”? Who is the genius that came up with the idea of placing the formatting bar out of sight at the bottom of the page? or using “X” as SaveDraft? If you want to see your folders you have to hide your inbox. Deleted items don’t stay deleted or end up in the spam box or can’t be deleted at all. Emails from contacts are delivered to the spam box. Nearly impossible to add attachments, and when you receive an email with an attachment-the attachments aren’t at the top-they are now at the bottom of the email.As bad as the new version of mail is , Yahoos’ response to the negative feedback has been even worse. They started, back in October , by dismissing complaints as coming from a few people who just don’t like change,and after their uservoice feedback forum received over 100,000 votes for just a single issue, Yahoos response was to mark the thread as “resolved” and delete the votes, without fixing the issue in question! Take a look at the Yahoo customer care Facebook page-thousands of people who have called or emailed customer care and been hung up on after being on hold for 45 minutes or they have been referred to help pages that do not address their problem etc etc.”Yahoo is better than ever”? Sorry, but there are hundreds of thousands of folks who disagree with you.

  • Dom

    I have been a Yahoo! Mail user for 11 plus years and can say that the latest version is a complete goat rope. When will the people in the ivory tower of Yahoo! learn something? My opinion of the latest version of Yahoo! mail can be summed up in one word “PATHETIC”

  • Nanci

    Sucks…..have not been able to get in a contact for a month. Tired of note coming up, “do you want to continue writing…” duh..isn’t that what I am trying to do when yahoo keeps interupting! Hate that I am so far behind on my cient contacts..will take me hours to update when and IF yahoo allows me.

  • Delsie

    Yahoo mail was great, a few years ago. Then the changed it and it
    sucked , but I adjusted. The latest version is horrible , I give up.
    Now I use gmail , it’s terrible , but doesn’t suck as much as yahoo.

    • http://www.sydscompufix.com/ Matthew Sydorowich

      The G in Gmail stands for Government.

  • http://www.sydscompufix.com/ Matthew Sydorowich

    Have not been able to use basic messenger since the downgrade to the upgrades!!

  • http://dogmindingmelbourne.net.au tj

    It’s terrible! I can’t tell at a glance who I have responded to and who I haven’t. I’m losing business, because of it. I’m completely lost when trying to reply it’s a mess!! And when I type an address and it automatically pops in there and I select the one I want, it never works. FRUSTRATED GONE TO GMAIL!

  • http://www.wlforexblog.com Sywa

    Yahoo mail is very slow, i use this for the company email account and most of our user complaining how they can’t get their email address and when it log in, it just taker forever to download the attachment. First I thought it was our internet connection but then I saw these responds and begin to think.. damn, its their fault after all.
    However I forward all my yahoo mail to Gmail, it faster to responds from gmail.

  • Tom

    I’ve been thinking about phasing yahoo out for a long time. The last “improvement”was the last straw for me. And the formant changes are the least of my complaints. No time to mention so many.


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