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Not Even Yahoo Employees Want To Use Yahoo Mail

    November 30, 2013
    Chris Crum
    Comments are off for this post.

You know how everybody has been complaining about Yahoo Mail since they redesigned it (and then complaining more since they redesigned it again)? It would seem that it’s not just Yahoo Mail users that aren’t big on the product. Even Yahoo employees have been refusing to use it.

Are you a Yahoo Mail user? Have you taken issue with recent changes? Do you think the whole thing has been blown out of proportion? Share your thoughts in the comments.

Anytime a widely used product gets a redesign there are going to be some people complaining, but in the case of Yahoo Mail, it has been relentless. People have been slamming it all year with no real signs of letting up.

If the backlash has been this big from users in general, what does resistance to the product from Yahoo’s own employees say about Yahoo Mail as a business tool?

Kara Swisher at All Things D, who frequently obtains leaked internal memos from Yahoo, shares one in which the company is urging employes to switch to Yahoo Mail from Microsoft Outlook, after only a quarter of them made the switch since being asked to do so before.

Here are a couple excerpts from the memo from SVP Communications Products Jeff Bonforte and CIO Randy Roumillat:

Earlier this year we asked you to move to Yahoo Mail for your corporate email account. 25% of you made the switch (thank you). But even if we used the most generous of grading curves (say, the one from organic chemistry), we have clearly failed in our goal to move our co-workers to Yahoo Mail.

It’s time for the remaining 75% to make the switch. Beyond the practical benefits of giving feedback to your colleagues on the Mail team, as a company it’s a matter of principle to use the products we make. (BTW, same for Search.)

Using corp mail from the Y Mail web interface is remarkably feature rich. It supports booking conference rooms, folders, calendar, filters and global address book. Plus, you get built-in Messenger, smart conversation threading, powerful keyboard shortcuts, the new quick actions, attachment preview and our beautiful new rich themes. In the rare case you do need Outlook, like adding a delegate for your calendar, you can still fire up Outlook for 30 seconds.

But wait there’s more. By using corporate Mail, you’ll automatically get to dogfood our new features first. I’m especially excited about a new feature premiering in just a few more days: smart auto-suggest, powered by a platform from the still-have-that-new-acquisition-smell Xobni team. We have been testing this feature with select users in and out of the company and the response has been fantastic: “Whoa!”, “Amazing”, “Already in love with it. Woot!” and, my favorite, “So nicely integrated that it appears as if it’s always been there. I already can’t imagine it not being there again.”

It doesn’t look good – Yahoo is having to urge a whopping 75% to move to Yahoo Mail. It’s unclear exactly when they were first told to do so, but “earlier this year” makes it sound like it’s been quite a while. A long time to have that many people ignore the corporate wishes.

I mean wow. How bad is it?

The memo closes by noting that corporate mail is not yet supported on mobile. That’s probably not going to go too far in convincing those reluctant to make the switch.

If Yahoo is having that much trouble convincing its own people to use the product, what does that say about the prospect of gaining new users – especially business users?

If Yahoo employees don’t want to use it, and old Yahoo Mail users hate it, who else is left besides new users?

We haven’t seen any hard data about Yahoo Mail usage, but it’s hard to imagine that it hasn’t lost a lot of the old users, based on the hundreds of comments we’ve gotten from readers ourselves. Here are nearly five hundred on the last article we wrote on the subject alone (there are hundreds more on other articles). And we’re just one place users can vent.

People dislike it for a pretty broad range of reasons, which complicates things even more for Yahoo. It’s not as though there’s just one feature that is frustrating users. There’s no one feature they could add that would make everybody start responding better.

Although, one thing is clear from all the comments. If they just switched back to the old Yahoo Mail, they’d make a lot of users happy. I’m afraid I don’t see that happening, however.

Are you happy with the current state of Yahoo Mail? Let us know in the comments.

Image: Yahoo


  • Menno Pauls

    I have used the yahoo email service since 2002. This last upgrade/change to Yahoo Mail has been confusing for me. That is on the negative side.
    On the Plus side, it appears to do a better job of dealing with Spam

  • Robyn

    I have had this account so long I can’t even remember. I think it has to be at least 14 years. I am relatively savvy but this is the most impenetrable, difficult to see, read and navigate system I have EVER had the misfortune to be stuck with.

    • Anne van der Lee

      The 7th thumbs up above was to agree with Robyn’s remarks about how AWFUL Yahoo is now and was NOT, as you might thing, a thumbs up for Yahoo which, for me, is now pretty useless.
      I hate the little so called ‘conversation’ boxes which only confuse. And who thought it a great idea to have everything so pale that one can hardly see anything? The old style, straight forward email system, worked well and was easy to understand and work. Every job now turns into a nightmare and takes three times as long to do.
      I intend to leave Yahoo as soon as I can get my brain around sorting out all the stuff I have on it. A.

  • Mo

    Yahoo mail quality has consistently gone downhill. Messages freeze before loading, links don’t work., deleting messages takes so long, then deletes more than you selected. It’s practically useless now. After using yahoo mail for over 12 years, seriously thinking of switching- which will be a huge pain in the …, but I can’t handle the poor performance any longer.

  • Brian Hurrel

    I was waiting for them to bring back tabs or at least a choice to keep the old version, but it doesn’t look like that’s going to happen. Working with multiple emails is practically impossible, the interface is now counter-intuitive and clumsy, and to top it off the whole shebang is bug-ridden.
    Just awful.
    As much of a pain it is going to be to change all of my contact info, I’m simply going to have to.

  • j hogan

    with the new mail I feel I am losing the functionality I came to expect with the older version. bring it back.

  • Sharon

    My biggest beef with the new Yahoo mail is that I can no longer sort e-mails by sender. This makes searching for a particular e-mail very difficult. If I could ask one thing of Yahoo, it would be to restore the search by sender option.

    • Steve

      You CAN sort by sender. Click on the right side of the header, where it says VIEW. Click here and then select our sort.

      • Nick

        Thanks for the info, Steve. Pretty clunky though, compared with how it used to be!

      • Annie

        Incorrect- I have 2 yahoo email accounts and when I click on view, sort, I don’t have the option for sender. I have:
        – Date
        – Unreaad
        – Attachments
        – Starred

        I used to use the sort by sender option frequently- very disappointed that this was removed.

  • http://savealotshops.com savealotshops

    The real problem with Yahoo Mail is that
    it DOES NOT WORK PROPERLY ! If they simply
    made it function properly they would eliminate
    most of their negativity !

  • http://Www.toptradespeople.co.uk Dawn Anderson

    Very poor. constantly fails to load. Difficult to track messages. Just shoddy really. They seem to send revisions out of the door without thorough testing.

  • Eckart

    Have been using Yahoo/sbcglobal email for ever it seems. I am happy with the improvements. Attaching dox is really easy, calendar is cool …. no complaints. Thank you!

  • rob

    Yahoo mail is slow, slow, slow – I’m several sentenances ahead of its ability to commit the written words electronically. It is no longer intuitive or simple to use – the interface is so unresponsive you can measure the latency in seconds…sometimes it feels like minutes. Outlook is no great shakes, but with Yahoo mail you don’t get burgers, you get dogfood. What are they thinking up there?

  • Betty Tavel

    Terrible change. Now I find it cumbersome to impossible to forward any messages to more than one recipient. Phooey! I’ll probably quit the site and get a new e-mail address.
    Betty Tavel

  • http://www.seoforyou.com john anderberg

    I like my own e-mail, not yahoo. I have e-mail, my own e-mail and Yahoo and AOL.

    AOL is OK but the website constantly recycles – g-mail and AOL lets me insert a picture with the text – my own e-mail has no ads, fairly secure.

    Yahoo stabs me with countless advertising, so I use it less and less.

    Soon, I will not use it at all. Been using it for almost 18 years.

    Pity.

    john

  • Robert

    Can’t sort e-mails by sender, scrolls for days, slow.

    I don’t even bother going in there unless I “REALLY REALLY” have to.

    In short POS

  • http://www.brady-harness.artistwebsites.com Brady C. Harness

    Greetings,
    Remember the sage adage “DON’T fix if it ain’t broke!” well that is where Yahoo Mail totally screwd up.
    Not only did they mess up the basic system but now they are trying to force people to buy their out of being forced to see Ads!
    Sincerely,
    Brady C. Harness

  • peter laufbahn

    when they made the 1st change that was a disaster i tried to adapt since this was my main email account the next fix fouled mail up again after the new year i plan on change my main email address and getting rid of yahoo mail all together
    good bye old friend

  • http://profilerbook.com/ Edgar

    As for me I have nothing against Yahoo and use their services but I do not like and deleted my accounts from Facebook and LinkedIn,the services of which I did not find useful for me but humiliating.I never like when a site like Facebook or LinkedIn with no face and 70% of faked(artificially generated)accounts tell me what and how shall I do and try to rule me.As for Yahoo they are fine for me actually.

  • http://www.starrgates.com Caryn Starr-Gates

    I use Yahoo Mail for a specific reason/audience and am thankful it is not my default email program. The new redesign is TERRIBLE. The way the message threads appear is confusing and makes it difficult to quickly discern recipients, or where you are in the thread. The new interface is much more clinical and this is off-putting to me. There was nothing wrong with it before — in fact, I liked it very much. Now . . . not much at all.

  • http://www.nikableu.com Kimberly

    Trying to delete emails takes soooo long; it will bulk delete for a bit, then allow maybe five at a time, then it stops entirely. It also returns deleted emails to my inbox. Arrgh…

    • l rostetter

      Yes, I have had same experience

  • Steve

    Here are some of my frustrations:

    1. You can not adjust the width of the columns. For example, if you click on folders, you can not expand, to see the full name.
    2. Currently, the “mark as read” IMMEDIATELY, does not work; only 2 or 5 seconds works.
    3. Some of the writing/editing features are gone, for example: underline; selection of fonts; selection of colors; etc.
    4. Doesn’t seem to be an option to always show Bcc, when writing. You have to go to Cc and then select Bcc. This has caused me to send Bcc e-mails as Cc; not a good way of being discrete.
    5. Just today, I tried to MOVE e-mails from SPAM to INBOX and I could not get them to move, no matter what I tried.
    6. I’ve had so much trouble with the “improvements” that I had to switch from Internet Explorer to Chrome, just to get Yahoo working, as it should. While I don’t have problems with Chrome, I do prefer I.E.
    7. Like most Yahoo users, it’s just a matter of time, before I suck it up and reinvent my e-mail, on another site.
    8. I’ve been a mail-plus subscriber, for quite some time. Now they are changing that and I haven’t even seen an e-mail, explaining the impact and how it affects me.

    Not that my comments matter, but I guess I feel a bit better venting!

  • http://tmjtherapy.com harold menchel

    I hate the changes!. Instead of separate emails they now put everything into one thread, you don’t know if the draft is saved or not, they have continuous error messages, the site loads very slowlyetc. etc. Overall its so more cumbersome to use !! I have another account on gmail which I am using more and more. Minimal issues.
    I am attempting to wean myself out of this mailsite over time.

  • http://bankruptcyhelp.com Eric Leinbach

    Yahoo mail used to be great before the redesign and re-redesign, but now -forget it!! Yahoo mail will not regain usefulness or popularity unless and until they revert back to the original or something close to it. That opinion is shared by everyone I know. “If it ain’t broke -don’t fix it”!!!!

  • Mr David Peter Falzone

    Hey, I liker it. Lots of choices and easy to use.

  • http://gastricbandfrance.co.uk/gastric-band/ Geoff Gastric Band

    I have been a yahoo mail user for many years and use it as my default mail server. However I have to say that the latest version is not very use friendly to say the least. I was looking for an option to switch back to the old version but have not been able to find one so I am stuck with this version !! And whilst I am here, who the Heck decided to actually pay a fortune for the New Logo’s !!! I would be looking for a refund !! what a waste of good money !!!!!

  • http://www.NaturalDogTraining.INFO Paul Anderson

    I get the feeling they are trying to be smarter than gmail, and smarter than the user. Sometimes you cant tell who you are forwarding to, and can’t forward privately any more without revealing original source which is not always appropriate for the message.One gets the feelin time that your choices have been removed and someone else is in final control.

  • http://www.pinkmail.org Michaek Brock

    You can take me off your email list you didn’t post my other comment so take me off ur mailing list email list all together don’t need to waste my time with your comany your just like yahoo bad bad bad and waste off time.

  • http://After12Midnight.com John Charos

    I have been using it for 2 weeks now. I was having a problem with the theme every time I signed in. Now I’am having trouble when I pull out folders. They over lap each other and you cant even use them. Hopefully that will clear up over time.

  • CEF

    It works, but always fumbles whether it’s filing folders, refresh the inbox and try to reply back to emails with various threads, but it always fumbles almost 50% of the time if not more. Something just is way off every day I use the email, but I have my a history of archived emails that I don’t want to let go…. sad.

  • http://thebpstpartnership.com Caroline

    Unfortunately my generic email is with BT Internet and they use the Yahoo platform for their emails.

    I absolutely HATE it!!

    1.The rolling adverts slow the programme down so much you have to wait a few minutes for the screen to become active.

    2. Every time you delete an email the whole screen refreshes meaning another couple of minutes waiting for it to become active.

    3. In spite of going to the advert settings and excluding ALL adverts – I still get rolling adverts on my screen, which I have no interest in and am angry that these are being shoved in my face without my consent.

    4. Folders overlap and become useless

    5. The screen jumps around continuously when scrolling through emails and then, for no reason at all, it completely refreshes and sets your cursor back at the FIRST email. Frustrating or what?

    6. I HATE this programme so much I have changed to another email provider entirely and use my btinternet address for rubbish only because that’s all it’s worth!

    I’m afraid the only other thing I can say about Yahoo mail is a string of the most vehement expletives, which are not fit to be printed here!!.

  • http://www.thecollectorshub.com M Hellwege

    I’ve been using Yahoo Mail for over 12 years and I here to tell you, the last 2 upgrades are terrible!

  • Steve

    The “new” & improved Yahoo mail sucks!!!!

  • http://karras-bommer.blogspot.com Karras Bommer

    I must use Yahoo mail for one account and I dread going there. The first change Yahoo made cut off part of the email page on the right side to make room for ads. But worst of all (and others must have complained because there’s been a decrease) are the blinking, flashing adds. Hateful.

  • http://john@enterprisevideos.com John Willman

    I pay for my Yahoo Mail because I use it vigorously. Well, now I’m trying to switch over to Gmail.
    The new version of Yahoo Mail prevents me from doing business as usual. Notepad was the first to go (I’ve got thousands of notes, used for references over the decade that I’ve been using Yahoo Mail) then try, if you can, to work on one email while cutting and pasting from others. What? Can’t have multiple emails open anymore? For a recent legal reason I would like to print at one email at a time. Oh, can’t do that anymore. If the email is in a conversation over a period of weeks, all emails show up with reference saying they are from “me” to the other person. Forget about any reference to the actual email that each had used at the time. For legal purposes each email should be displayed as it was delivered, including the date and time stamp. Not any more thanks to Yahoo. It used to be fast and quick, now, when the site hasn’t locked up, it is cumbersome and limps along with inadvertent pauses. Why would I continue to pay for this?

  • Helen

    I do not like the new design. I preferred the 100+ pages that I could shift through, but not it’s on one long page. These corporations just do what they want to do, and do not even consider the users. Sometimes a change is NOT necessary, Yahoo. Bring back Classic Mail

    • Nanci

      Helen…you are soooo right…I cannot stand the scrolling….takes me forever to send my old emails to archives…this scolling is horrible.

  • Jim

    I used to use e-mail for various purposes up until the first time I could not get into it. Now, I guess, my account is still there, but I only reference it for a dump.

  • Tor

    I have used Yahoo email for 15 years. I Hate hate it now. The first change I get, I will be going anywhere else!

    I can’t log in half the time
    I get kicked out half the time
    In the middle of a message, Yahoo asks me if I am done
    When I forward a message, the cursor will not let me edit text
    When I do log out, it won’t log me out
    Messages won’t open
    Messages won’t close
    The advertisements are in the way

    I have never seen a good product go to the WORST you can be !
    There is NOthing that is good about it.
    Whoever is in charge totally destroyed it.

  • http://www.bd-shop.co.uk Barney Douglas

    I use Yahoo email – four different accounts …

    BUT I access it through Mozilla Thunderbird, not directly.

    Barney

  • http://www.angelesclassified.com Andrew Fleming

    I agree with most of the comments, why they had to change something that was working well, if it ain’t broke don’t fix it. Apart from the interface being ugly, the send button is in the wrong place, there is no sort for sent mail (that I can find), the annoying pop-up when composing a new email is annoying, also the folder slide out is cumbersome… there maybe some behind the interface improvements and they can be fine, but go back to the old interface where we were comfortable.

  • Jill

    I have TWICE emailed Yahoo. I HATE this new so-called system. I hate to even call it a system because nothing works.

    1. I detest the constant reiteration of the names of who is writing to whom. Me, Judy, me, Judy, etc. And, when you open the email, it is hard to find the new message. Go back to the old way. I don’t want my responses to show up in my inbox. I want them to stay in the Sent email area.
    2. When I respond to an email, this email that I sent replaces the email that was in my Inbox. Why? I want the original email in my Inbox and the sent email on the Sent page.
    3. When I am looking at an email, I cannot scroll up to the previous email.
    4. When I am answering an email, sometimes I like to change the subject line. Since when you answer the subject line does not appear, there is no way to change it. Thus, you have to compose a new email, which is not what I always want to do. I want to keep the thread of the emails back and forth, but change the subject line.
    5. When I send out an email to several people, for some idiot reason, the Yahoo mail now lumps everyone’s response into one email!!! So then, I cannot answer each person by clicking on sent. I have to compose a new email, and thus lose the thread of the emails. I wonder which idiot thought of that clever one?
    6. I cannot find how to enter a new contact to my address book.
    7. When I edited a contact, there was then no way to access my Inbox. I had to completely sign in again to Yahoo.
    8. I absolutely have detested for some time the ads that are to the right of the mail, and I have tried to delete them for some time. Now, to make matters worse, Yahoo has now put an ad as the first line of my emails, of course in a bold color so I can’t miss it and am constantly distracted by it. If Yahoo and the advertisers think it is good to aggravate potential customers by distracting them, they are completely wrong. This is so invasive of trying to work on email, that I would deliberately NEVER look at, or buy anything that is advertised in such a sleazy manner.
    9. When I send an email, I get a blue rectangular box that says that the email has been sent. Unfortunately, it comes in below the email and is almost unreadable.
    10. The icons or buttons for attaching and for changing type size, fonts, etc. are at the bottom of the email. Again, they are not readable unless you slide the slider down to the right. Adds an extra step to doing something that should be very easy.
    11. When I try to edit something I wrote and put my cursor on the part of the sentence I want to edit, the cursor jumps down several lines and I have to spend time trying to figure out where it is.
    12. I hate the part where you have to click to Show the Message History. Why in the heck would you have to do a separate step to do that? Why would anyone have changed that?

    I’m sure there are more things, but these are the ones that most irritate me. But, I guess what is the stupidest and most irritating is that they instituted all of these changes without bothering to tell anyone and to send a tutorial of the changes. And what is most aggravating is that there are probably some people who have earned a heck of a lot of money to make a mess of this whole system. Hopefully, Yahoo will employ someone to just put the system back that it had. No muss, no fuss.

    I unfortunately have a lot of folders. If I did not, I would gladly change to another system. But I am sure there are a lot of people who feel like I do who will be able to just change to gmail, Hotmail or whatever.

    • Nanci

      You so right on everything Jill. There will be some customers not getting a holiday greeting, AS I CANNOT EVEN PUT IN A NEW CONTACT INFORMATION!

  • A E

    I have no idea what they are doing at Yahoo! I’ve been using Yahoo mail since 1997 and this is the worse I’ve seen it. Not only has the E-mail service gone bad, they’ve made great eforts to ruin everything else as well. Yahoo news and Yahoo sports are old favorite sites that I no longer visit.

  • http://Mabuzi.com Kevin

    Is she the Trojan?

    The next thing they can do is open there stupid directory.

  • http://beautifulhomeselpaso.com Tim

    I don’t understand why yahoo downgraded their product… Maybe there’s a corporate reason unbeknownst to us i.e. like an impending roll out of an amazing non-gratis version with the usability of the previous version.

  • Cindy A. Mulcahey

    I feel Yahoo is fine , why change something if it isn’t broken. Is it true that yahoo is removing Email Addresses?

  • http://veedubmachine.co.uk Les

    We are a big user of Yahoo Mail we use it every day all day long. They had a few teething problems when they first changed the service and one of the changes took a while to get used to. The folders being hidden requiring you to hit the folder icon for them to show. We tried briefly some of the fancy looks but soon chose a plain one. Now I think Yahoo is better then ever. I think when people get used to the slight changes to layout they will appreciate its improved stability.

    • lily gold

      It’s not stable at all. Glitches come and go and come back again.”Slight changes to layout”? Who is the genius that came up with the idea of placing the formatting bar out of sight at the bottom of the page? or using “X” as SaveDraft? If you want to see your folders you have to hide your inbox. Deleted items don’t stay deleted or end up in the spam box or can’t be deleted at all. Emails from contacts are delivered to the spam box. Nearly impossible to add attachments, and when you receive an email with an attachment-the attachments aren’t at the top-they are now at the bottom of the email.As bad as the new version of mail is , Yahoos’ response to the negative feedback has been even worse. They started, back in October , by dismissing complaints as coming from a few people who just don’t like change,and after their uservoice feedback forum received over 100,000 votes for just a single issue, Yahoos response was to mark the thread as “resolved” and delete the votes, without fixing the issue in question! Take a look at the Yahoo customer care Facebook page-thousands of people who have called or emailed customer care and been hung up on after being on hold for 45 minutes or they have been referred to help pages that do not address their problem etc etc.”Yahoo is better than ever”? Sorry, but there are hundreds of thousands of folks who disagree with you.

  • Dom

    I have been a Yahoo! Mail user for 11 plus years and can say that the latest version is a complete goat rope. When will the people in the ivory tower of Yahoo! learn something? My opinion of the latest version of Yahoo! mail can be summed up in one word “PATHETIC”

  • Nanci

    Sucks…..have not been able to get in a contact for a month. Tired of note coming up, “do you want to continue writing…” duh..isn’t that what I am trying to do when yahoo keeps interupting! Hate that I am so far behind on my cient contacts..will take me hours to update when and IF yahoo allows me.

  • Delsie

    Yahoo mail was great, a few years ago. Then the changed it and it
    sucked , but I adjusted. The latest version is horrible , I give up.
    Now I use gmail , it’s terrible , but doesn’t suck as much as yahoo.

    • http://www.sydscompufix.com/ Matthew Sydorowich

      The G in Gmail stands for Government.

  • http://www.sydscompufix.com/ Matthew Sydorowich

    Have not been able to use basic messenger since the downgrade to the upgrades!!

  • http://dogmindingmelbourne.net.au tj

    It’s terrible! I can’t tell at a glance who I have responded to and who I haven’t. I’m losing business, because of it. I’m completely lost when trying to reply it’s a mess!! And when I type an address and it automatically pops in there and I select the one I want, it never works. FRUSTRATED GONE TO GMAIL!

  • http://www.wlforexblog.com Sywa

    Yahoo mail is very slow, i use this for the company email account and most of our user complaining how they can’t get their email address and when it log in, it just taker forever to download the attachment. First I thought it was our internet connection but then I saw these responds and begin to think.. damn, its their fault after all.
    However I forward all my yahoo mail to Gmail, it faster to responds from gmail.

  • Tom

    I’ve been thinking about phasing yahoo out for a long time. The last “improvement”was the last straw for me. And the formant changes are the least of my complaints. No time to mention so many.

    Tom

  • Spinifers

    I’ve been using Yahoo mail since the 90s. I loved its straightforward simplicity. I hate the threaded messages; often working with confidential content, I’m perpetually paranoid now as to who exactly it is I’m replying to. I miss the tabs terribly. The inability to adjust columns to see the entire message title is endlessly frustrating. Worst of all, it’s laggy and unresponsive more often than not. Though the thought of changing my primary email after more than a decade is nothing short of dreadful, at this point if I knew of a service comparable to the old Yahoo I’d do so.

  • http://Autopartsno1.com Denny

    Yahoo classic was one of the best emails out there now yahoo mail sucks totally I dont use it much any more they should of left people have the option to keep classic when you have some thing good some times its best to leave it as is & not change it now the yahoo mail is TOTAL SHIT! Thanks yahoo you f#%*ed up.

  • http://www.newvisionmedia.co.uk New Vision Media

    Some of my clients were happy using Yahoo but following the recent ‘improvements’ they’ve all asked for help and I’ve now upgraded them all to domain based email accounts!

  • http://Yahoo Navy Vet

    SUCKS

  • Lisa

    I haven’t used Yahoo web based mail in years – I’ve used it through POP and my email client when possible. When I have had to use it I have found it quite ok. Maybe it’s just getting used to something that’s new and all the complaints may die down. But then again I don’t use it very much.

  • l rostetter

    As a Yahoo user of about 10 years, I have never seen anything approaching the constant problems of the last month or two. Quality had been a given. Now it is a surprise to get through a session without problems

  • Mary Cates

    I do NOT like the changes to Yahoo. If it ain’t broke, don’t fix it.
    Have adjusted to send button etc. at bottom but prefer the old way.
    A “close” pop-up keeps coming on during typing of e-mal interrupting the continuity of the message. EXTREMELY ANNOYING. My emoticons never go where I want to place them any more. Not as many choices as to font usage. I used to easily type my answers between paragraphs of mail recieved and just use a color on my answers. Problematic now.
    For the average user, the old way was wonderful. Mary Cates

  • http://yahoomail R C

    Why must you people insist on making changes to a product that needed no changes. I hate the new format and am very close to quitting yahoo. You were put in charge and as such as the new leader you MUST make changes. After all, you are in charge!!!! Quit!!!! Your new product SUCKS!!!!!!!!

  • Glenn Swanson

    We have utilized Yahoo email since the company went online as the hot new search engine. We liked Yahoo email—-simple,clean, easy to use.

    Now, upon opening Yahoo email is like being immersed in a circus. we feel as if we’ve entered a confusing mass of data displayed in flashing, jumping ads, stories, etc. The page does not provide enough room to adequately display email messages.

    Additionally, week after week (when we can’t access our email) we receive error messages advising that they are reworking and having problems.

    Marissa Mayer may be getting some positive press, but if Yahoo loses devoted core supporters—-crash. Users may weather some irritation, but if it grows to more rejection the game is over.

    Today Yahoo is more like the federal health care website than like a smart Silicon Valley company.

  • Elaine

    I HATE the newYahoo mail!!!! I can’t say it strongly enough! I find it so confusing & difficult to navigate. It’s hard to see new mail & I canit keep track of old mail. I hate to switch email address after all these years, but seriously thinking of doing so!

  • http://newbies2profitclub.com/mp/DNP/jfDNPsqueezepageJK.html no-more-yahoo-for-you

    my very first online experience was with yahoo and over the years their constant changes have totally turned me off to using the 4 accounts i still have. gmail is best and yahoo as well as any others, might consider taking into account their user’s feelings when it comes to change. when companies do not offer the option or choice to keep things the way they are, really annoys me almost as much as politicians that claim to be doing things in the best interests of its citizens. as far as i’m concerned, we don’t need no stinkin’ yahoo-:)

  • http://laab.co.uk LaaB UK

    I still use Yahoo mail and most likely will for some time. I am not happy with their redesign as it just made good thing worse, and also the Yahoo Android mail app is somewhat buggy, not refreshing inbox, keeping e-mails in sent box for a while and it seems that even when I send an e-mail it takes ages for it to be sent from yahoo servers.

    Yahoo mail user since 1999

  • http://NA Frugal Fred

    If it aint broke, dont fix it, is where Yahoo needs to be.

    Whoever approved this unilateral change appears to have little business acumen or the will to make a productive tool even more efficient.
    Maybe its becoming an ever poorer revenue stream and this is the way to ensure its demise!

    Yahoo never thought about the practicalities..
    1. Multiple tabs open to reference and/or cut and paste text..
    2. Drafts not autosaving consistently
    3. Text management tools at bottom of page are a real pain, and not laid out in same sequence just detracts .from users productivity.
    4. There’s no quick reference key to the supposed powerful keyboard shortcuts
    5. It seems no longer possible to print out emails with distribution, date and time stamp.
    6. An incredible management naivety that dictatorially introducing change with no option to control when/if I want to upgrade, little/no added value for Mr Joe Average will “seduce” new users to Yahoo.
    7. The undertone of conversations in my social meetings further slams Yahoo’s competence as we each discover more aspects that we only use infrequently have also been changed.

    With, I think, close to 15 years with Yahoo, this looks like the last straw…

  • David Williams

    It is confusing, over complicated and the copy, cut and paste element from previous versions is hard to find.

  • Work Kebede

    I hate the new Yahoo email. It is torture. It is not a good business either. I have been with Yahoo email for many years and had been happy with it. Why change something that is working great? I don’t think that is a smart move. Now, when I write an email to someone I can’t even make a new paragraph in my message. Very frustrating to say the least.

    I HATE THE NEW YAHOO.

  • http://nollamaraautumnclub.org.au Michelina

    I definetely prefer the old version of yahoo mail. Never had the amount of problems that I have with the new design

  • Sam Englehardt

    As long as Thunderbird will redirect all my incoming Yahoo mail to my new outlook.com account (I know, never thought I would recommend the Evil Empire), I’m happy to keep my Yahoo account open (though I now send everything from my new account).

    Ps. A friend forwarded some pictures to me from her Yahoo account to mine and it got stuck in an infinite loop somehow – I would receive 50 or 60 copies of the forward (until I filtered to them to automatically delete).

    She couldn’t figure out why this was happening, nor could I. And since there was no way to contact anybody at Yahoo, it just kept looping.

  • http://www.strategik.co.uk Strategik

    This does not sound good at all. If anything you would expect the employees to have a hand in the user experience of the product. It sounds like very few people like the new set up, which means Yahoo have quite a task to turn this around.

  • http://forexforprofit.net/ Rob Watson

    I have yahoo mail plus and due to issues with the so called upgrade I have had to revert to the previous version. This is actually worse than the free version so thank you very much yahoo for nothing. The version I was using was perfectly fine, but like so much in the tech world these days, every so called upgrade brings no improvement just more problems and a worse user experience!

  • http://greenstatehydroponics.weebly.com/ John

    Yahoo mail is awful. i’m shocked a company with the resources of Yahoo could produce such a piece of crap. It’s not as if e-mail is a new thing and we’re all doing it for the first time.

    I’ll be moving my web site soon to a web host that offers e-mail and stop using yahoo mail for good. I gave them a chance but it’s been months and the thing they created just has one problem after another and no end in sight.

  • matt

    The new design is a disaster. You can not tell if you sent an email or received it and from who? Everything they thought of is unnecessary and complicated. I have been a yahoo mail user for the past 13 years and about to quit.

    • Jenna

      That’s exactly it. I’ve sent several apology emails and clarifications because I have missed messages. I think I’ve sent some messages to the wrong people. I have no idea what I’m looking at anymore.

  • http://allfor1ministries.org jennifer

    Both Yahoo mail upgrades done in the last year have made it harder to use, slower and have made the whole thing glitch in a way it never had before. My mail has never been user friendly as a mobile app or mobile site and if they were going to make changes, I believe THAT is what they should have changed. Are they blind? Until people can use it on their smartphones, it is basically useless. Thank you

  • S. Alastair

    The day that yahoo required the switch, I closed my last yahoo account. I have had yahoo account since 1999. No more.

    I always kept several email accounts and used which ever one worked. Yahoo mail would stop working whenever they made changes. Same with hotmail and other webmail.

    I’m back to POP email. It’s nice. No adverts or other crap. I have my folders and my filters.

    I don’t own a mobile.

  • Dwan

    The changes to Yahoo email suck.

  • Boris

    Have been a yahoo user for around 15 years. All the changes recently introduced have been confusing and negative in effect. One of its best services, the yahoogroups, has been seriously compromised. And the problem seems to lie in the fact that they are substituting their programming language for a chinese version platform which is clearly incompatible with the western languages. They no longer respond adequately to user complaints and requests for revision of those changes that have caused the disruption of several groups and their influx of membership.

  • http://www.localpeopleworldwide.com Nigel Simpson

    To cut to the chase…
    The New CEO should go,with immediate effect, and loose ALL contractual guarantees
    For the misery, stress. loss of custom, revenue and God knows what else SHE has caused.

    I use msn, where ever I can but I have over 70 files of contacts on Yahoo … who I cannot guarantee to send or reply emails….

    (Yahoo fan!)

    Local People Worldwide is For Sale

  • PayTheUpfrontPrice

    Sounds like the “new” Yahoo mail was a product of an “old” IT mentality…build it in a vacuum, launch it and then tell everyone how great it is. If they disagree, well…there just a bunch of idiot users. Good design is a highly iterative process with end users heavily involved. Take a hint from the most widely used email system in the world…gmail.

  • http://yahooemail mina das

    It’s so confusing now. When forwarding a email rec’d i cannot
    delete the previous senders email address or messages that i
    don’t want to forward. The emails seem to be repeated 2 times.
    I see them when I scrool down. This is stopping me forwarding
    emails since I cannot protect my friends email addresses. When
    will Yahoo fix this, it has been too long. What about privacy
    for our email addresses!!!!

  • http://www.emailmanager.com/en Kris

    I used to have yahoo account, but do not use it anymore as it confuse me :( I liked the older version and I was used to it. Someone may like the new updates but unfortunately I don’t…The one good think about the “new yahoo” may be better protection from receiving spams to inbox.

  • Jenna

    I have had my account since 1998. I am SOOOO confused with this latest change. Messages are in a funny order, and replies to messages appear so subtly that sometimes I miss that I have a new message. FRUSTRATED.

  • Joe Ryan

    Yahoo mail keeps going down. Down… down… down. Just when I need to access my mail the most, here comes the “Technical Difficulties” message on the screen. What’s going on with Yahoo?

  • http://deliberatedumbingdown.com charlotte iserbyt

    Anyone who is not furious over these changes should have their head examined, unless they use Yahoo Mail simply for frivolous Facebook, GMail type conversation. I had my most important Folder (my business transactions) disappear. Out of 25 folders Yahoo managed to pick the most important one and whoosh, it’s gone. I cannot send group emails anymore…have to look up email addresses and type them in by hand. And so many other aggravating, absolutely stupid changes, but I don’t have time to describe all of them. Is it possible Marissa is trying to scramble our brains? I know she is big into artificial intelligence. Are we her rats for experimentation?

  • Tommy Brown

    I quit Yahoo when they stopped their Yahoo 360. That was a long time ago but Facebook took Yahoo’s 360 and ran with it and look at Facebook now. Yahoos has lost us all.

  • http://www.birminghamph.com Manila

    My client complain about his yahoo mail, cannot print continous conversation or see all reply all at once.

  • http://www.ssrichardmontgomery.com ron

    I have had yahoo mail for many years to use with yahoo based stuff but dont use for everyday use just forward to different none yahoo account.
    I always liked the simple earler interfaces better.just put back as it was and allow to work simply over all platforms.

  • Isaiah

    Attachments don’t even open now for the last few days. I get HTTP error code 302. I really hate to give up my address as it’s on a lot of media… It really sucked when they tried to imitate Gmail which I don’t like also.

  • http://www.chicago-plumbers.com jim747

    Absolutely hate it every time they change it. I just wish they went back to the old yahoo mail. What type of reasoning would compel the corporate heads to ignore all their loyal users?

  • karl

    don’t like the new format of yahoo…..period… bring back the old format…. my wife can’t stand it… she tries to get junk mail out of her inbox and it takes half of her personal emails along with it… thumbs up to the 75% who won’t switch… I’m dumping yahoo mail… so is my wife…

  • Roxana

    I’ve been using Yahoo since many years, it was the one I liked the most. But now it’s just horrible and “nerve eating”. I don’t like the “improvements” at all. Constant freezing, can’t close immediately (freezes or takes to me an ad placed behind the window where you have to click on log out)and I could write a very large list, fact is that I don’t like the “new Yahoo”.

  • Phill

    yahoo mail has been displaying malicious ads on the mail page which does not give me confidence that they care. The site sorts e-mail slower than before and is very sluggish most of the time. It has been setting off security alerts on the mail page and links don’t work most of the time. I have never seen it this bad.

  • Joe

    It’s clear that Mayer is a spy for Google and her objective is to KILL Yahoo mail and then run back to Sergey. She uses her cute looks and seductiveness to deceive everyone at Yahoo and simply destroy them. Google is a monopoly and I can’t understand why FCC doesn’t see this but then again prob Google pays the FCC top execs huge bonuses

  • Bryan Strong

    I’ve been using Yahoo mail for around 12 years. Initially it was simple and reliable. It is now complicated and un-reliable. Having worked in the corporate world it’s easy to see what has happened. The normal rule of thumb is that if it ain’t broke, don’t fix it, but in the corporate world promotion to a ‘better’ job comes along every couple of years and the new man (woman) taking over assumes that they have been brought in to ‘improve’ things. They spend some months working out the ‘improvements’, more months trying to make them work and then get promoted whereupon the cycle starts all over again with the product getting worse and worse.
    The problem from my point of view is that all corporations seem to work the same way, so where to turn?

  • yevin

    Ive been a yahoo mail user since about 1998 and i HATE the new ui!!!!!
    This is the first time in history i feel iMUST abandon yahoo and move to gmail, or another less disruptive place which CARES about the user experience and feedback.

  • glenn.schmacher

    I agree, the mail feature has become so cumbersome it is unusable for me. I cant sort by name, or pull saved emails from my inbox easily. I am now transitioning al my contacts to my new outlook account. the other thing I hate is mas quantity of advertisements I must endure to get to a new article I want to read. I am also making MNBC my new home page. Yahoo has NOTHING to offer anyone anymore!!

  • ruth wong

    I do not like the new yahoo email at all. I am thinking of changing to google, if they don’t redesign the present yahoo email. Ugh!!!

  • Jack Fogelberg

    The part about these “upgrades” that is so perplexing is that the developers seem to be completely out of touch with the user’s needs. How could they have missed the painful slowness they upgraded to? Do they expect us to just get used to it? How could they have believed that anyone wanted Yahoo! Mail upgraded to become anything like the Gmail? People use Yahoo! because Gmail is terrible!

  • Jhon

    Really this new Ceo wants to put yahoo out of the business. The only reason I look the Yahoo´s page is for the mail, and often I cant use it because lagging, errors and so on. I had not any problem in 15 years… I has moved to gmail.

  • Nona

    Yahoo mail now is TERRIBLE!!!!!!

  • John

    when wife was yelling from upstairs, “are you downloading stuff there again?”. I said “no, why?”. turned out she’s trying to check her yahoo mail.
    been with yahoo mail for 1x years but stop using it since they have “improved/upgraded” their site.
    I guess the reason it’s so slow now is because they have rewrite everything with java. tried with disabling java script speed up things a lot for my wife. (search for a browser add-on call quickjava to make life easier)

  • s coe

    I hate yahoo mail and will change my email provider. I have lost all control of how i reply or forward something – can no longer delete previous posts, emails sometimes get sent to my draft and after days of no reply I see is there, It’s ugly.

    What a bunch of geeks!!!

  • s coe

    maybe the new CEO still works for google?

  • gill

    i HATE it … i particularly hate the way the messages collapse into each other so i can’t find old emails without scrolling down the latest email in an exchange and all of the associated complications from this – forwarding an old email, tidying my inbox, finding emails!! arggghhhh HATE IT

    • WR Allen

      I fixed this problem by going into the mail options and changing from “sort by thread” (or similar) to have them shown as they come in. But I still have many other issues with the new yahoo mail, though the one you mention was the worst!

  • Mike

    Spotty connectability–or none at all, difficulty downloading files, other problems make this a crapshoot whenever I try to log on. Rediculous.

  • WR Allen

    I HATE THE NEW YAHOO EMAIL!!!!
    It is not user-friendly, is much slower than the old mail. If Yahoo returns to the old mail system (where I can search, have tabs open, multitask etc.) I will stay with Yahoo. If they don’t, I am done.

  • Lori

    Apparently, Yahoo thought email peaked in 1996 and decided to roll back to that year? WTH were they thinking?!?! Anyway, I didn’t last 2 days with the new design and now get my Yahoo mail in Thunderbird, and AquaMail on my smartphone. I’m sure there are others, but these have worked great for me, and the best part — NO ADS!!! Everyone should use Thunderbird or something similar so they lose ad views and maybe that will force them to do something about their horrific fail.

  • http://www.pinkmail.org Pinkmail

    Why would you use Yahoo mail because it’s FREE right like Gmail well there is a better FREE email system that is FREE and is designed for a Cause where Yahoo is not…. nore the other Free email systems …..Pinkmail brings awareness to BREAST CANCER every time you send and receive emails on it’s system and with each email you send on pinkmail it helps save lives, so if your going to use FREE email systems like Yahoo or Gmail which don’t represent a cause why not pinkmail…..for get Yahoo and all it’s problems help save a life today!!!!!

  • Thoko

    This has really blown outof propotion, its upgrade after upgrade we as customers suffer, everytime you need to login to your e-mails its a mission I haven’t been able to see my e-mails for the past 4 months and am missing out on good opportunities

    Can you please resolve this, as it really affecting me / us

    Unhappy Yahoo Mail User.

  • john gaines jr

    need old email yahoo page back bad r will have to look for another ..to fuck up for me ..bad design

  • Mark Douglas

    I hate the new design. and now, my yahoo mail has been completely down since Tuesday. Will it ever work again? Will anyone respond to my comment? How about someone at yahoo tell me when my email will come back? Or does anyone there really care what I think?

  • benhibou

    My wife has had a Yahoo mail account for the past 5 years. She hates the new version. To top that it appears that for the past two weeks a number of her outward e-mails get lost at sea before reaching the recipient. All of this without warning. Impossible to sort out what did get sent from what did not. An absolutely useless tool then!

  • Carlos

    It is sad to see a supergood product/design die. Yahoo was the only web mail to have excelent features like the tabs that made it unique and they have thrown all that to the trash can. It is very difficult for me to move to any other mail because no one gets even close to what Yahoo mail used to be. Maybe I am unrealistic, but I am still waiting for them to reconsider and go back to the old good design but with imporved reliabilty and speed (which is awful, by the way).

  • anna

    hate it, hate it. i don’t want my -mails bundled into “conversations”. Thing i hate most? even though i have configured my preferences to keep me signed in, the site forces me to sign in almost every time I go to e-mail. And this is while I am clearly signed in to Yahoo.com, because my name appears. I want to change to different mail service, probablyGoogle or Thunderbird. Anything’s better than this half-ass, inconvenient, annoying, lame, garbage dump of a “service”. Yuck, Yahoo. . And one thing hasn’t changed. Yahoo’s news stories are so lame.

  • Kayls

    I still HATE the new yahoo. I have tried to use it over the last 3 months and recently have resorted to switching to another mail account.

    You would think that due to SO MANY bad reviews of the ‘upgrade’ they would have done something to assist the users. However, I don’t think this new release was tested properly as it just does not work.

    – I cannot view attachments or images in any of my emails (without downloading)
    – Uploading attachments fail 80% of the time
    – You cannot drag and drop into folders any more
    – Mail page jumps around while you’re using it, making it difficult to click into the email you want to open.
    – Mailbox is unstable and is always down, making it frustrating to use as most of the time I cannot access my emails.

    Think those are some minor points that need addressing in order for any of us to keep our accounts with yahoo; or even to attract new users?

  • joe

    I too have been with Yahoo! mail since the dawn of time. Once a great system, now ruined for reasons beyond comprehension. Once with innovative folks at the wheel, now with numbskulls redesigning the product into the mud. Frankly I’ve had it with these “improvements” and will resign myself to the truth that Yahoo’s designers are far too stupid to turn back and that it’s time to move my entire shebang over to gmail. I’m not going down with this ship.

  • claire maloney

    It seems to be the computer only, which has problems, (rather than the mobile phone) and the thing just keeps spinning to open a mail once launched. Problem for me is, i need to send files which i can’t do with my mobile, so will have to jump ship, shame, as it has worked for so long, but I cannot stand it any longer. It is giving me contractures in my back.

  • neil

    I think Yahoo Mail has lost the plot,It has baffled me and my wife.
    The fools

  • Jamie

    This just serves as a reminder… there is a REASON yahoo stock has fallen so much and never recovered.

    They are clueless. I only use Yahoo for the user groups, I do not even use their search or email features… haven't for years, and will never go back.

  • Nancy

    I am totally pissed about Yahoo. I live in Wisconsin, and Yahoo is teamed up with our email provider Frontier. I began experiencing problems with this email combination about 2 to 3 months ago. My emoticons just stopped working for no reason. Now nothing works–no bolding, no underlining, no italics, no emoticons, nothing! Every time I try to contact them, the message is this: “We are experiencing a high volume of calls; please visit our website at http://www.help.yahoo.com. There is no place on that site where one can leave an email request for service of this major issue. What liers they are! Stall, stall, stall!! Everyone seems to be passing the buck. First Frontier says it’s not their issue, it’s Yahoo. Nobody cares about solving any issues. Is this what corporate America has come to? I’m paying monthly for something that doesn’t work at all! Frontier was dumb enough to sign up with them and now it’s going to be reflected onto them. Both of these companies suck!

  • roync

    The Web based version of Yahoo email has become almost worthless to me.
    It is now extremely slow and unresponsive and has been this way for most of the past month.
    I don’t know what Yahoo did to it but it really SUCKS now!

  • kd

    I have been using Yahoo since it began in the early nineties. I backpacked throughout Africa and India communicating from remote internet cafes in the nineties. Using yahoo mail. I am no stranger to bandwidth and technical challenges. However, since the changes Yahoo made in 2013 it has become excedingly frustrating and almost impossible to use Yahoo Mail. It is slow loading, even when other sites are loading at normal pace. There is often no response when I try to open a new message. Just nothing. I click a few times and still nothing happens. it bugs out and I have to reload the page. It is impossible to do a quick glance at your emails anymore. Oh no, not with the new Yahoo Mail. Be prepared to spend half and hour just getting to open one message. Then sending mostly just gives me a spinning circle and then finally an error message box, with the screen blanked out. Sometimes when this occurs my message is in drafts and in my sent folder. Is it sent? Sometimes the message is completely gone. Nowhere. Sometimes the message sends without the last piece I wrote. I use Yahoo for professional correspondence: yahoo is making it impossible to stay with them. Seriously considering dumping Yahoo even though i was one of the very first to have a Yahoo mail account and my whole electronic life is linked to that address.

    • http://www.sexypandora.com/ Pandora Jones

      My experience has been exactly the same as yours! I’m so tired of it being SLOW and BUGGY. Getting ready to move over to Gmail..

  • doblado

    damn fucking yahoo, Im a programmer, and makes my job more difficult, fuck that idea, so hard to use, im so confuse what will i open in a single message. damn

  • Kevin

    Wow that Ding-BAT that is the CEO is worthless. I guess we will have to wait until the users just migrate away and lose market share before the board gets it. Yahoo can only keep trying to grab up other providers to keep their numbers from declining for so long until it catches up with them. I have been a user since the early 90s and wow this is a total POS. It sucks so much I will be using my Gmail as my primary from now on and eventually close this frustrating POS, what a shame. Oh well it was a good thing for a pretty long time but nothing lasts forever…

  • Natalia K

    I had been using Yahoo since 1998, now i hate it everything about it, it is slow on response, UI is total mass not user friendly. I have to wait for minutes to get any emails i try to open, It takes minutes to delete some emails. It is very sad how the nice beautiful old Yahoo turn on this this monster.

  • Pathis

    It’s gotten so slow, it’s not usable anymore. I have been reluctant to change, since it’s such a hassle to do, but will HAVE to now, since I can’t use an email program that doesn’t work. It takes forever to open an email, when you delete it, it doesn’t actually delete it and often tells you there is no content in the email if there is. I have NO MORE patience. I will keep my yahoo account, since I will have to check it once in a while to see if I missed an important email, but will start using hotmail from now on. I wonder if they think they haven’t lost any customers, since people won’t delete their accounts, even if they don’t use them for their main account anymore?

  • Kelly Carter

    I’ve been with Yahoo since way back, maybe the late 90s. I actually PAY for the premium Yahoo service. The new Yahoo!Mail is slow and buggy, very frustrating. Maybe it looks great on tablets? Email is a utility, not entertainment. It should send and receive and save email. Get it right, or I might have to leave Yahoo after many years of loyal service.

  • What have you done??

    I used to LOVE yahoo and yahoo mail! It’s was the best! Now, it’s a total piece of worthless crap. It’s slow. It doesn’t load sometimes. It gives errors. I HATE IT!! There is ALWAYS some issue I have to deal with when I go to my mail. WHAT HAVE YOU GUYS DONE! You’ve RUINED your product!!! I don’t want to use it anymore!!

  • Yahooless

    it is as usual poor management. they know best. problem is their best is sad at best.
    I sold my stock. What happen to the Yahoo i use to like?

  • Andi

    BIG thing, security-wise, is that when Yahoo decided to imitate gmail and use the “conversation” format, what got lost in the update was the ability to hover over the name of the sender and see what the sender’s REAL email was, not just the name they used or posed as.

  • Krish

    Been a very long time loyal and paying customer of Yahoo mail. It used to work and work very well. There are all the changes related to user interface that some love/like and others neutral or hate it. Some of that is expected since different paradigms work for different people.

    Issue is that Yahoo mail quality (even for paid users like me) has gotten worse. The number of times I have errors or crashes has gone up. Performance has gotten worse – and erratic. More importantly, security is terrible. Hard to understand how it works in various scenarios (two step authentication). Does not yet support Google Authenticator type mechanism – which I think is the best 2-factor in many ways – secure and works wherever you are in the world. App specific password fails with ‘Unable to generate password. Try again later’. Been trying and trying – no luck. Support is impossible to get a hold of (2 hour waits).

    At this point its just not workable. Stayed so long only because I had hopes that it will get better. I am out of patience. Going to google – which is free and works better.

  • jscofbigd

    Newest update won’t let me cut and paste from body of the email while using IE–can with Chrome and Mozilla.

  • Jeff

    Why doesn’t yahoo care? Are they so big that they feel completely insulated? This new email system completely sucks. I find myself using google mail more often. No choice on fonts, colors, everything, I guess I don’t need to repeat this….just wish someone at fucking Yahoo was reading this.

  • Sheyna

    I freaking loathe Yahoo mail. I only found this article by Googling, does yahoo mail ever work?

  • Old guy

    It’s sad. The entire internet is being redesigned for 11 year olds.

  • dawn reader

    today my mail is totally defunct. Mad. Useless. lex.lotto@yahoo.co.uk