Twitter Talks Excessive Service Outages

Chris CrumSocial Media

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Twitter has acknowledged its latest increase of outages not only on its status blog (as usual), but on the Official Twitter Blog. The company says it has been Twitter's worst month since October, from a site stability and service outage perspective.

"We're working through tweaks to our system in order to provide greater stability at a time when we're facing record traffic," says Twitter Communications Guy Sean Garrett. "We have long-term solutions that we are working towards, but in the meantime, we are making real-time adjustments so that we can grow our capacity and avoid outages during the World Cup."

"As we go through this process, we have uncovered unexpected deeper issues and have even caused inadvertent downtime as a result of our attempts to make changes," adds Garrett. "Ultimately, the changes that we are making now will make Twitter much more reliable in the future. However, we certainly are not happy about the disruptions that we have faced and even caused this week and understand how they negatively impact our users."

Fail Whale

Still, you can look for more downtime in the next couple weeks, only some of this will be planned. Garrett says Twitter may perform "relatively short" maintenance on the site. This won't happen during any World Cup games though, so if it happens then, it's just Twitter breaking.

It may have been a bad month for Twitter outages, but it's been happening more than enough for a long time. It doesn't seem to have much impact on people's use of the service, however. In another article, we looked at why users give Twitter a pass and don't abandon it for a more reliable network.

Chris Crum
Chris Crum has been a part of the WebProNews team and the iEntry Network of B2B Publications since 2003. Follow Chris on Twitter, on StumbleUpon, on Pinterest and/or on Google: +Chris Crum.