J.D. Power has released its yearly Automotive Performance, Execution, and Layout (APEAL) Study, grading vehicle manufacturers on the customer appeal of their new vehicle models. According to the study, Hyundai vehicles are some of the most appealing non-premium brand vehicles…
Google thinks that self-driving cars are inside a decade away, and the technology is so fluid that car owners could simply pay a few grand and have it installed in the time it takes to put in a new stereo.…
J. D. Power and Associated has given the coveted Highest customer satisfaction rating to Apple’s iPhone for the seventh consecutive time. Battery life tends to be the deciding factor in whether or not a customer is satisfied with their smartphone…
The average amount of time people keep their cell phone has increased by 17 percent from 2009, according to a new study from J.D. Power and Associates.
People are keeping their mobile devices for an average of 20.5 months, which is the longest period off time since the study began in 1999, when the average was 17.3 months. The current level of ownership does differ by brand, with the highest ownership at an average of 27.8 months, and the lowest at 17.5 months.
Overall satisfaction among smartphone and traditional handset owners whose phones feature touch screens is significantly higher than owners that don’t have touch screens, according to a new report from J.D. Power and Associates.
Among smartphone owners that have a touch screen, satisfaction averages 771 on a 1,000-point scale, nearly 40 points higher than among those whose smartphone features other input methods. Currently just over half of owners indicate their smartphone has a touch screen for navigation.
Offering loyalty incentives, such as discounts on monthly fees, service upgrades and other benefits, provides a significant boost in customer satisfaction with fixed and mobile broadband Internet service providers (ISPs) in the UK, according to a new report by J.D. Power and Associates.
Around 15 percent of fixed broadband customers and 16 percent of mobile broadband customers report having received incentives from their ISP to reward their continued loyalty.
As more wireless users switch to smartphones, many retailers are readjusting their mobile strategies to address the needs of these users, according to a new study by J.D. Power and Associates.
The semiannual report analyzed evaluations from customers who recently had an in-store wireless retail sales experience. Overall customer satisfaction with major wireless carrier-branded stores is based on four factors. In order of importance, they are: sales staff (49%); price and promotion (27%); store facility (14%); and display (10%).
Customer care performance scores are higher among wireless customers with additional plan features, according to a new report by J.D. Power and Associates.
Customer care performance score were higher among customers with additional plan features, such as extended handset warranties (770 on a 1,000 point scale, on average) and unlimited calling to a predefined group of people (767), than among customers with base calling plans (699).