Salesforce Desk.com Adds Video Customer Support

Salesforce announced the launch of a new video support center for Desk.com, which it claims “empowers companies to transform their customer service offerings through video.” A spokesperson for the company tells WebProNews, “Now, companies can add video content from any…

Salesforce Launches New Desk.com, Mobile App

Salesforce announced a new version of Desk.com on Tuesday complete with a mobile app, reporting engine, and “intelligent” agent console. The console can be personalized on a per agent basis to make each more productive, but still honor the rules,…

“Business Insights” Section Added To Desk.com

Desk.com, a reliable and user-friendly customer support tool from Salesforce, is a great resource that will help balance and manage your client-to-customer needs. As a Support Analyst that is involved in the Customer Support industry, having all of your tickets…

EXCLUSIVE: Salesforce Talks Desk.com, Its New Customer Service Platform

Earlier this week, Salesforce announced the launch of a new customer service platform called Desk.com. The service is cloud-based and integrates social media as well as traditional channels including email and phone.

Salesforce Launches Desk.com (Desktop And Mobile)

Salesforce announced the launch of a new “social help desk” called Desk.com in desktop and mobile versions. “Desk.com and Desk.com Mobile enable businesses to deliver personal customer service using a help desk that is social, mobile, and easy to use…