customer experience News

How Wendy’s Innovated the Digital Journey To Improve the Customer Experience

“Speed and convenience and really driving consistency of operations are core themes,” says Wendy’s CEO Todd Penegor. “You think about how you can continue...

SurveyMonkey CEO: Selling To the Enterprise Has Been Wildly Successful

“We really took a strategic imperative about two and a half to three years...

The Agreement Cloud Is Going To Be The Next Big Cloud, Says DocuSign CEO

“The new cloud opportunity that we see is in the Agreement Clou...

Huge Wave Of Digital Transformation, Says Salesforce CEO

“There's a huge wave of digital transformation,” says Salesforce co-CEO...

Our Machine Learning Platform Helps Brands Retain Their Customers, Says Medallia CEO

“We're a platform that helps some of the biggest brands in the world really understand their customers in live time and communicate with them while they're...

If You Don’t Provide a Great Customer Experience You Won’t Survive, Says Zendesk CEO

“We definitely help companies provide great customer experiences,” says Zendesk CEO Mikkel Svane. “That is the new currency of today. You can have the grea...

How to Fight Our Caveman Impulses to Create a Positive Customer Experience

This is not your granddad's customer service advice says Adam Toporek, author of the book,...

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