As severe weather pummels much of the US, T-Mobile is experiencing outages throughout the country and especially in Texas.
The US is currently in the midst of a record-breaking cold snap, leading to snow, ice and other severe weather in portions of the country that rarely see such events. Texas has been particularly hard-hit, with millions of people without power.
Neville Ray, T-Mobile’s President of Technology, acknowledged the issue via Twitter.
We’re experiencing network issues following severe weather in several areas of the country and especially across Texas. Our teams are working hard to restore service. Stay tuned, stay safe and thank you for your patience.
— Neville (@NevilleRay) February 15, 2021
The company is facing some backlash from upset customers, some of whom are saying the company should invest more in generators for its cell towers.
As a first responder I DEPEND on your towers to work so I can get on scene safely… if you can spend money to acquire an entire carrier, you can do the same for generators… you may have just lost several customers and a department…
— David Seitz (@white_boy65) February 15, 2021
Given how much T-Mobile touts its network superiority over Verizon and AT&T, losing service due to power outages and bad weather is certainly not a good look.