PayPal found itself in hot water after a blog post made the rounds this morning showing how the company had seriously mishandled attempts by Regretsy to use the service to donate money and toys to needy children for Christmas.
The blog post detailing the debacle went up on Regretsy last night and was picked up by Twitter this morning. In response to the backlash PayPal backed down, unfreezing the account in question and making a donation to boot. Below are some of posts that made the rounds on Twitter today.
So how did PayPal get so stupid, so rude, and so completely unhelpful?!
Eventually, PayPal took to Twitter with their response:
However, that was not enough for some, who found parts of PayPal’s apology wanting.
While others were simply grateful that PayPal did the right thing at all.