Oracle and Zoom Collaborate to Improve Virtual Care Access

Oracle and Zoom are working together to make it easier for patients to access virtual care options....
Oracle and Zoom Collaborate to Improve Virtual Care Access
Written by Staff
  • Oracle and Zoom are working together to make it easier for patients to access virtual care options.

    Virtual healthcare options entered the mainstream during the pandemic, providing a safe, convenient way for patients to receive care. Post-pandemic, virtual care adoption shows no signs of abating.

    “Globally, the need for secure, convenient, and on demand telehealth services is only growing,” said Stephanie Trunzo, senior vice president and general manager, Oracle Health. “Integrating Zoom with Oracle Cerner Millennium is an important step in advancing telehealth options and giving patients increased options for care. This unified system enables caregivers to better engage and serve patients even when they are remote, helping reduce practitioner’s administrative burden and increasing access to care.”

    “As people have adopted virtual meetings in workplaces and in their personal lives, they are increasingly seeking that same convenience, simplicity, and choice in healthcare. Telemedicine consultations and virtual visits provide options and access at the times and places that would be best for them,” said Heidi West, head of healthcare, Zoom. “Integrating Zoom with Oracle Cerner Millennium is the next step in expanding the use of this important healthcare tool to help make it easier for doctors to incorporate telemedicine into their practice to enhance the patient experience while reducing administrative overhead.”

    Zoom famously turned to Oracle in mid-2020 as its infrastructure demands increased. The company has previously relied on AWS and Microsoft Azure but turned to Oracle for a major expansion, a move the industry took note of. A major motivation for the switch was the value Oracle provided in terms of scalability and security, and there are certainly few industries with the security requirements of healthcare.

    “We recently experienced the most significant growth our business has ever seen, requiring massive increases in our service capacity. We explored multiple platforms, and Oracle Cloud Infrastructure was instrumental in helping us quickly scale our capacity and meet the needs of our new users,” Zoom CEO Eric S. Yuan said at the time. “We chose Oracle Cloud Infrastructure because of its industry-leading security, outstanding performance, and unmatched level of support.”

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