Netflix hasn’t been doing a lot to keep its members happy lately. First, they rolled out a drastic redesign, which got a lot of members riled up and threatening to leave the service. Some claimed to suffer from motion sickness. I didn’t have much of a problem with it, but the negative feedback poured all over the web.
Then, the company announced price hikes, which would see members having to pay 60% more to continue receiving both DVDs in the mail and the company’s streaming service. More said they were leaving Netflix, while most will probably just go with the streaming-only option.
Last night, that streaming service experienced a hiccup, however, reminding users about the benefits of the DVD format. After an outage, Netflix posted the following to its Facebook page”
For those of you having difficulty streaming tonight, our apologies – we’re aware of the issue and working to fix it as quickly as possible.
Naturally, the comments poured in. Here’s a sampling:
“Wow….glad I canceled.”
“With raised rates,they better improve service!”
“No worries, my account will be canceled in 2 months anyway.”
“and yet you want to raise out rates … Hulu Plus sounding better and better …”
“you should credit for the inconvenience”
“yeah, about time to quit this stuff…bad business”
One guy says, “Eat shit and die.”
A little excessive, perhaps. I don’t think it was even down that long, but you have to love the connection with fans that social media offers a company.
The streaming issues reported earlier today have been fixed. Again, our apologies – and thank you for your patience.