In a recent interview with CNBC, Tim Chen, the CEO of NerdWallet, discussed the company’s latest quarterly results and its strategic adaptations in a tightening lending environment. Despite a 5% year-over-year revenue decline, NerdWallet exceeded revenue and profitability expectations—signs of resilience in a fluctuating financial landscape.

The current economic backdrop, characterized by rising interest rates and increased delinquencies, particularly in credit cards and auto loans, has prompted banks to adopt more conservative lending practices. Chen highlighted that these conditions have introduced significant headwinds for NerdWallet, particularly in its lending business. “Natural inclination to be a little more conservative there,” Chen noted, pointing to banks’ cautious stance amid economic uncertainties.

However, it’s not all bleak for NerdWallet. The company has been proactive, investing through economic cycles to bolster its offerings and maintain growth. This strategy reflects a long-term vision that aims to weather the stormy conditions by enhancing product offerings and adapting to market demands.

One significant area of growth has been in the insurance sector. With insurance premiums rising due to inflation and increased costs associated with vehicle and home repairs, consumers actively seek ways to manage expenses. NerdWallet has seen a surge in traffic from consumers comparison shopping for better insurance rates. “People are getting notices of insurance premiums going up a ton. It’s pretty widespread,” Chen explained. The company reported a record quarter for its insurance segment, which was up 5% year over year.

Chen also touched on the broader financial services landscape, noting the company’s efforts to align itself with changing consumer and lender behaviors. With tightening underwriting standards and a cautious approach from banks following recent regional banking crises, NerdWallet focuses on aiding consumers and small businesses in navigating these complex conditions.

“We think that’s normal cyclical dynamics and it will play out over time,” Chen said, optimistic about future easing in the market. He cited indicators like consumer delinquencies, which are believed to have peaked, suggesting a potential loosening of credit conditions as the year progresses.

NerdWallet’s strategic pivot during these challenging times highlights the complexities of operating in the financial services industry under a tightening lending regime. As the market continues to evolve, NerdWallet’s ability to adapt and innovate will be crucial in maintaining its edge and supporting consumers through their financial journeys.