Google has only owned Nest for just over three months, and its smoke alarms are already being recalled. The U.S. Consumer Product Safety Commission has issued a recall covering all Nest Protect smoke alarms sold (there are 440,000 of them).
According to the commission, activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is activated.There have not been any reports of incidents, injuries, or property damage.
The commission describes the remedy on its website:
The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions:
Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically receive the update that disables the Nest Wave feature. Customers should confirm that their devices have been updated by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is off and grayed out. Instructions on how to connect to a network and disable the feature are available at http://support.nest.com/article/Nest-Protect-Safety or by contacting Nest Labs.
Consumers whose Nest Protect devices are connected to their wireless network and linked to a Nest account should immediately confirm the receipt of an automatic repair that disabled the Nest Wave feature by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is set to “off” and grayed out. No further action is required and consumers can continue to use their devices.
Nest actually disclosed the issue last month. They stopped selling the device, and gave customers refunds. There company talks about the process for refunds and disabling the faulty feature in a FAQ here.
Nest told TechCrunch it will have the product back on the market within weeks.
Image via Nest