Google has announced the launch of Google Cloud Premium Support in the company’s ongoing bid to gain ground in the cloud market.
Google is currently a distant third among U.S. cloud providers, with a mere 4% market share. In spite of that, Google Cloud CEO Thomas Kurian has set the goal of becoming the number two cloud provider within five years. Some analysts predict that could prompt Google to purchase Salesforce in an effort to leapfrog the current number two, Microsoft.
In the meantime, to help organically grow market share, Google is launching personalized Premium Support “to serve the enterprise and mission-critical needs of Google Cloud customers.” The company’s blog post states: “We know that our customers need Google Cloud Support to be available in seamless, simple, and straightforward ways. We’re building upon our current technical account manager (TAM) service and 15-minute SLOs to add a more proactive approach and an improved overall experience.”
Google is working to make sure customers received specialized support unique to their needs.
“As a Premium Support customer, you’ll have your cases handled directly by context-aware experts who understand your unique application stack, architecture, and implementation details. This team will work hand-in-hand with your Technical Account Manager to deliver a customer-centric support experience with faster case resolution, more personalized service, and higher customer satisfaction.”
The new Premium Support is available now and the company says it will continue to rollout new features throughout the year. Cloud customers can also keep up-to-date via the Cloud Customer Care portfolio.