Today, a major change to the way Google deals with advertisers’ questions and problems is taking place. AdWords users will no longer be limited to receiving support via email and various online resources; now they can call a toll-free number and speak to a live AdWords specialist.
A post on the Official Google Blog announced the option this morning, and explained, “We’re adding phone support for a simple reason: you asked for it! You told us that while you appreciate online resources like our AdWords Help Center, you also want the option to get live, expert support when you need it.”
This move makes a lot of sense from a customer service standpoint. A quick look at the search results for “adwords no phone support” hints that lots of users resented Google’s decision not to speak to them about various issues.
Plus, there’s no telling how many people either tried AdWords and gave up due to the lack of a telephone support option, or just never experimented with it in the first place.
So Google’s blog post suggested, “To speak to one of our specialists, give us a call at 1-866-2Google between Monday-Friday, 9am-8pm Eastern Time. This number is for current AdWords advertisers only, so please make sure you have your customer ID ready.”
The number’s working right now; callers are greeted with the words, “Thank you for calling Google AdWords.” The one potential catch is that the line’s only meant to serve U.S.- and Canada-based customers, but support for advertisers in other countries is on the way.