Cutts Does Customer Support In Latest Webmaster Video

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Google has put out a new webmaster help video with Matt Cutts. The basis of the user-submitted question isn't even accurate, and Cutts still took the time to make the video and answer it. This goes to show that there is a solid chance that Google will answer your questions when you send them.

The question was:

The Webmaster Tools "Fetch as Googlebot" feature does not allow one to fetch an https page, making it not very useful for secure sites - any plans to change that?

"So, we just tried it here, and it works for us," said Cutts. "You have to register, and prove that you own the https site, just like you do with an http site. Once you've proven that you control or verify that you are able to control that https page, you absolutely can fetch. You need to include the protocol when you're doing the fetch, but it should work just fine. If it doesn't work, maybe show up in the webmaster forum, and give us some feedback, but we just tried it on our side, and it looks like it's working for us."

How's that for customer support?

They must be getting close to the end of this batch of videos.

Chris Crum
Chris Crum has been a part of the WebProNews team and the iEntry Network of B2B Publications since 2003. Follow Chris on Twitter, on StumbleUpon, on Pinterest and/or on Google: +Chris Crum.

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