Business

Oracle Veteran Jason Maynard Takes Qualtrics Helm as AI Reshapes Customer Experience Management
Qualtrics, the enterprise experience management platform that has navigated a tumultuous journey through public markets and private equity ownership, has appointed Jason Mayn...
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Just Salad Overhauls Loyalty Strategy With Mystery Rewards and Instant Gratification Model
Just Salad, the fast-casual restaurant chain known for its customizable salads and sustainability initiatives, has launched a radical reimagining of its customer loyalty prog...
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FedEx Deploys Generative AI to Revolutionize Last-Mile Delivery Intelligence and Customer Service
FedEx Corp. is rolling out a suite of artificial intelligence tools designed to transform how customers navigate the complexities of last-mile delivery, marking the logistics...
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The Upselling Paradox: How Retailers Walk the Tightrope Between Revenue Growth and Consumer Trust
In the relentless pursuit of higher transaction values, retailers face an increasingly delicate balancing act: maximizing revenue through upselling while preserving the custo...
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The Great Bifurcation: How Economic Pressures Are Reshaping Customer Experience Strategies for 2026
Corporate boardrooms across America are making a calculated bet: that the path to profitability in an uncertain economy runs through the wallets of their wealthiest customers...
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Verizon Bets Big on AI-Powered Customer Service Overhaul to Stem Subscriber Exodus
Verizon Communications is embarking on an ambitious transformation of its customer experience infrastructure, deploying artificial intelligence at unprecedented scale to addr...
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Finance Chiefs Navigate Currency Chaos as Dollar Supremacy Faces Unprecedented Test
The American dollar's seven-decade reign as the world's unquestioned reserve currency faces mounting challenges as geopolitical fractures, rising federal deficits, and unprec...
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Treasury Chiefs Lose Sleep Over Bank Deposits as Regional Lender Anxiety Persists Two Years After Spring Crisis
More than 18 months after Silicon Valley Bank's spectacular collapse sent shockwaves through corporate America, chief financial officers remain fixated on a question that sho...
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Better.com Taps Insurance and Tech Veteran as CFO in Latest Push for Profitability
Better.com, the digital mortgage lender that became a cautionary tale of startup excess during the pandemic boom, has appointed a new chief financial officer with deep roots...
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Banking’s Transformation Accelerates: How Dealmaking, Deregulation and Digital Upstarts Will Reshape Finance in 2026
The American banking sector stands at an inflection point as 2026 unfolds, with industry executives and regulators navigating a dramatically altered terrain shaped by aggress...
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Florida Credit Union’s Lawsuit Against Fiserv Exposes Vulnerabilities in Third-Party Banking Security Infrastructure
A Florida-based financial institution has launched legal action against one of the nation's largest financial technology providers, alleging that inadequate cybersecurity mea...
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Santander’s $12 Billion Webster Bank Acquisition Reshapes Northeast Banking Power Dynamics
Santander Holdings USA has announced its intention to acquire Webster Financial Corporation in a transformative $12 billion transaction that promises to redraw competitive bo...
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Metropolitan Capital Bank’s Collapse Exposes Vulnerabilities in Regional Banking Sector
The failure of Metropolitan Capital Bank & Trust in Chicago marks the first bank collapse of 2026, sending ripples through the financial services industry and raising questio...
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The Banking Ambitions of Payment Giants: Why Stripe, PayPal and Affirm Are Racing to Secure Charters
The financial services industry is witnessing a fundamental shift as payment processing giants increasingly pursue banking licenses, a strategic pivot that promises to reshap...
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U.S. Bank’s Leadership Transition: COO Shailesh Kotwal’s Retirement Signals Strategic Shift at Nation’s Fifth-Largest Bank
U.S. Bank, the nation's fifth-largest commercial bank by assets, is preparing for a significant leadership transition as Chief Operating Officer Shailesh Kotwal announced his...
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