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CCOPro
Rivian’s Customer Chief Bet: Greg Revelle’s Play for R2 Dominance
Andrew Cain - January 25, 2026
CCOPro
Mars Taps CPG Veteran Larsen to Supercharge Rice and Ready Meals Sales
Andrew Cain - January 25, 2026
CCOPro
C-Suite’s Customer Guardian: Why Chief Customer Officers Are Reshaping Retention in SaaS and Beyond
Andrew Cain - January 25, 2026
CustomerExperienceNews
Williams-Sonoma CEO on How AI is Transforming Customer Experience
Mike Johnson - May 24, 2025
CloudPlatformPro
Platform9 Writes Open Letter to VMware Customers
Matt Milano - May 16, 2025
Klarna’s AI U-Turn: Why Human Empathy Trumps Automation in Customer Service
Klarna's AI Pivot: A Return to Human Touch in Customer Service In a significant strategic shift, Swedish fintech giant Klarna is scaling back its artific...
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GoDaddy CEO: Focus On Innovation and Customers and The Rest Takes Care of Itself
In a climate of growing scrutiny over digital businesses, GoDaddy Inc. delivered what CEO Aman Bhutani described as “a very strong quarter,” posting result...
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The Top 10 Benefits of Outsourcing Customer Support
Consumer expectations are higher than they’ve ever been. If you want to win goodwill, you need to deliver fast, helpful, human-backed support 24/7. While y...
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Google Workspace Makes A Play For Government Customers With ‘Cost-Saving Offer’
Google is making a play for government customers, touting its "cost-saving offer" in the wake of the Trump administration's efforts to scale back federal s...
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Stripe CEO’s Brilliant Hack To Keep Company Customer-Focused
Stripe CEO Patrick Collison has revealed a brilliant hack to help keep the company and it's leadership in tune with customers' needs....
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Meta May Offer UK Customers A Paid, Ad-Free Experience
Meta may expand its EU pay model to the UK, charging customers who want to use Facebook and Instagram ad-free....
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HP Adds 15 Minutes to Phone Support to Push Customers to Digital Support Options
HP is adding 15 minutes to phone support calls in an effort to force customers to use digital options, rather than waiting for a representative....
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Becoming a Customer-Centric Custom Software Company: Challenges and Tips From a Chief Commercial Office
An interesting fact: while 88% of companies admit that customer outcomes should be at the core of their business models, a mere 15% of C-level executives a...
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Unwrap: The AI Revolution in Customer Intelligence
In the bustling world of data analytics, where every byte of information can be the key to unlocking the next big market insight, a new player has emerged...
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