AICxTrends

The video game industry has reached a pivotal moment as the nearly year-long strike by voice and motion capture actors, represented by SAG-AFTRA, has finally come to an end with a...

Williams-Sonoma CEO on How AI is Transforming Customer Experience

In a recent interview on CNBC's "Mad Money" with host Jim Cramer, Williams-Sonoma President and CEO Laura Alber provided an insightful look into how the ho...

Vanta Charts New Course in Trust Management: Automation, AI, and Customer Experience Drive $100M in Annual Revenue

In a significant development for the cybersecurity industry, Vanta's Chief Revenue Officer Stevie Case recently highlighted the company's remarkable growth...

Scott Russell Takes Helm at NICE: Harnessing AI and Cloud for Enhanced Customer Experiences Amid Economic Shifts

In his new role as CEO of NICE, Scott Russell is focusing on leveraging artificial intelligence and cloud solutions to transform customer experiences amid...

AI in Customer Service: Balancing Automation and Human Connection at Scale

The AI Revolution in Customer Service: Promise and Peril In the rapidly evolving landscape of customer service, artificial intelligence is reshaping how...

Klarna’s AI U-Turn: Why Human Empathy Trumps Automation in Customer Service

Klarna's AI Pivot: A Return to Human Touch in Customer Service In a significant strategic shift, Swedish fintech giant Klarna is scaling back its artific...

Observe.AI’s VoiceAI Revolutionizes Call Centers with Smarter Customer Service

On the bustling trading floor of the New York Stock Exchange, Swapnil Jain, CEO and co-founder of Observe.AI, detailed a vision for the future of call cent...

ServiceNow’s AI Revolution: Reinventing CRM to Secure Customer Loyalty

As the business landscape rapidly evolves, technology leaders are steering their customers toward the next frontier of customer experience, leveraging arti...

GoDaddy CEO: Focus On Innovation and Customers and The Rest Takes Care of Itself

In a climate of growing scrutiny over digital businesses, GoDaddy Inc. delivered what CEO Aman Bhutani described as “a very strong quarter,” posting result...

Best 8 Voice of Customer Platforms for 2025

Voice of Customer platforms are software tools that help companies understand their customers' expectations, preferences, and pain points. By collecting an...

Stripe CEO’s Brilliant Hack To Keep Company Customer-Focused

Stripe CEO Patrick Collison has revealed a brilliant hack to help keep the company and it's leadership in tune with customers' needs....

Unwrap: The AI Revolution in Customer Intelligence

In the bustling world of data analytics, where every byte of information can be the key to unlocking the next big market insight, a new player has emerged...

ISPs Claim “Excellent Customer Service” Amid FTC Scrutiny

Internet service providers (ISPs) defended their customer service practices following a Federal Trade Commission (FTC) review that scrutinized the industry...

Salesforce CEO Marc Benioff: ‘Customers So Disappointed In Microsoft Copilot’

Salesforce CEO Marc Benioff minced no words when comparing his company's AI agents to Microsoft's Copilot, saying customers are disappointed with the latt...

T-Mobile and OpenAI Team Up to Launch Groundbreaking AI Platform, Redefining Customer Service with Real-Time, Intent-Driven Solutions

In a landmark collaboration poised to redefine customer service, T-Mobile and OpenAI announced a multi-year partnership to develop the world’s first intent-driven AI-decisioning pl...

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