Apple Gains Partial Win in AirPods Pro Defect Lawsuit Ruling

A U.S. judge granted Apple a partial victory in a class-action lawsuit over AirPods Pro defects, dismissing breach of warranty and unjust enrichment claims but allowing false advertising allegations to proceed. This ruling highlights Apple's service program as a defense, potentially influencing future tech defect litigations and consumer expectations.
Apple Gains Partial Win in AirPods Pro Defect Lawsuit Ruling
Written by Emma Rogers

In a significant development for Apple Inc., a U.S. judge has granted the company a partial victory in a class-action lawsuit over alleged defects in its first-generation AirPods Pro earbuds. The case, which centers on complaints of crackling sounds and malfunctioning Active Noise Cancellation (ANC), saw portions of the plaintiffs’ claims dismissed, potentially limiting the scope of any future damages or settlements. This ruling underscores the ongoing tensions between consumer expectations and tech giants’ product warranties.

The lawsuit, filed last year, accuses Apple of failing to adequately address known audio issues despite a 2020 service program aimed at replacing affected units. Plaintiffs argue that replacement earbuds often exhibited the same problems, leading to widespread frustration among users who paid premium prices for what was marketed as superior wireless audio technology.

Court’s Scrutiny of Claims and Apple’s Defense Strategy

U.S. District Judge William Alsup, presiding over the case in California, dismissed claims related to breach of warranty and unjust enrichment, citing insufficient evidence that Apple knowingly sold defective products after its repair initiative. However, the judge allowed other aspects, such as allegations of false advertising, to proceed, signaling that Apple may still face scrutiny over its marketing promises of “immersive sound” and reliable noise cancellation.

According to a report from Reuters, Apple’s legal team successfully argued that the company’s service program constituted a reasonable response to the issues, which affected a small percentage of AirPods Pro manufactured before October 2020. This partial dismissal could set a precedent for how courts view voluntary repair programs in consumer electronics disputes.

Historical Context of AirPods Pro Issues and Consumer Backlash

The crackling problem first gained attention in 2020 when Apple acknowledged that some units produced static or distorted audio, particularly during movement or in humid environments. The company launched a free replacement program, but as detailed in coverage by 9to5Mac, many users reported persistent issues with replacements, fueling online forums and social media complaints that evolved into legal action.

Industry analysts note that this isn’t Apple’s first brush with product defect lawsuits; similar cases have involved iPhone batteries and MacBook keyboards. The AirPods Pro case highlights broader challenges in the wearables market, where rapid innovation often outpaces quality control, leaving companies vulnerable to class actions that can drag on for years and cost millions in legal fees.

Implications for Future Litigation and Apple’s Market Position

For Apple, this partial win provides breathing room as it navigates a portfolio of high-end audio products, including the newer AirPods Pro 2. Legal experts suggest the ruling may encourage tech firms to bolster their service programs early in defect cycles to mitigate liability. However, the surviving claims could still lead to a trial or settlement, with plaintiffs seeking compensation for affected consumers nationwide.

As MacRumors has reported in related coverage, the lawsuit’s progression reflects growing consumer activism in the tech sector, where devices like AirPods are integral to daily life. If the case advances, it might prompt Apple to refine its quality assurance processes, especially as competition from rivals like Sony and Bose intensifies in the premium earbuds space.

Broader Industry Ramifications and Consumer Rights Evolution

This decision arrives amid a wave of scrutiny on Big Tech’s accountability, with regulators worldwide examining everything from antitrust issues to product safety. For industry insiders, it serves as a reminder that even voluntary fixes may not fully shield companies from litigation if perceived as inadequate.

Ultimately, the partial dismissal reinforces Apple’s robust legal defenses, built on its history of addressing hardware glitches proactively. Yet, with the case ongoing, it could influence how consumers perceive the reliability of Apple’s ecosystem, potentially affecting sales in a market where audio quality is a key differentiator. Observers will watch closely for any appeals or settlements that might reshape standards for defect handling in consumer tech.

Subscribe for Updates

MobileDevPro Newsletter

By signing up for our newsletter you agree to receive content related to ientry.com / webpronews.com and our affiliate partners. For additional information refer to our terms of service.

Notice an error?

Help us improve our content by reporting any issues you find.

Get the WebProNews newsletter delivered to your inbox

Get the free daily newsletter read by decision makers

Subscribe
Advertise with Us

Ready to get started?

Get our media kit

Advertise with Us