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Whitney Houston and Waffle House Trending Whitney Houston and Waffle House Trending

Getting Twitter reactions to Whitney Houston’s funeral was an odd enough task to start with. Most Twitter reaction material is about weaves, political races, and that sort of thing. I figured it would be a bunch of sad comments and …

The Best Defense Against Bad Word of Mouth

Uber customer service snafus like Jet Blue aside, a business is bound to catch a customer on a bad day – or vice versa. This can spawn a fiery blog post which, in plain view of Google, can morph into an issue with “negative fiscal ramifications” for the business in question.